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Business Profile

Stock Brokers

Stockpile Investment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Brokers.

Important information

Complaints

Customer Complaints Summary

  • 233 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I liquidated my stocks with Stockpile and I want to withdraw the money, however the bank account linked to the ********************** account is not correct. Theres no option in their app to change it. Ive been trying to contact them via their in app chat, by email and by phone and NO ONE has responded to me. Its been a week. My money is just be held hostage at this point. I had a family medical emergency that I needed this money for and I am just furious I cant access my money and absolutely no one is responding.

    Business Response

    Date: 02/25/2025

    Hi Harmony,

    We apologize for the inconvenience this has caused. I see one of our representatives is assisting you with this request. If you have any other questions or concerns, please respond to the open email correspondence or reach out to ************************************************************.

    Thank you,

    The Stockpile Team

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stole my shares of stock and didn't compensate me for those shares. Stockpile is stealing.

    Business Response

    Date: 02/25/2025

    Hi ******, 

    Thank you for contacting us. I see one of our representatives has responded to your email and is assisting you with this request. If you have any other questions, feel free to respond to the ongoing email thread or email us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my Stockpile account for over 5 years. Out of nowhere, they decided to lock my account out. Getting a generic email ********************************** to restore your account message whenever I try logging in. Emailed ********************************** numerous times and they don't respond. There's no other way to contact them. They literally took my money, locked me out of my account, and won't respond. This should be criminal. Looking for lawyers to help now.

    Business Response

    Date: 02/06/2025

    Hi ****, 

    We apologize for the inconvenience this has caused. I do see one of our representatives has responded and is assisting you with this request. If you have any other questions, feel free to respond to the ongoing email thread or email us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

    Customer Answer

    Date: 02/07/2025

     
    Complaint: 22907156

    I am rejecting this response because: They are blaming it on another company.  Waiting for a resolution from them and restore my account before I close this complaint.

    Sincerely,

    **** Ch

    Business Response

    Date: 02/07/2025

    Hi ****, 

    Thank you for your response. One of representatives has sent you another response and our team is actively working on your request. If you have any other questions or concerns, please response to the open email thread or reach out to us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE ALWAYS BEEN ABLE TO LOG INTO MY ACCOUNT. OVER THE PAST SEVERAL MONTHS I HAVE TRIED TO LOG ON AND I AM TOLD THAT I DO NOT HAVE AN ACCOUNT WITH MY EMAIL ADDRESS WHICH IS VALIDE AND REGISTERED BECAUSE THEY SENT ME A TAX STATEMENT NOTIFICATION VIA EMAIL. I HAVE MESSAGED SUPPORT NUMEROUS TIMES FOR ASSISTANCE, NO ANSWER, NO SPAM, NO NOTHING. I CANNOT ACCESS TAX RETURNS, I CANNOT GET MY MONEY BACK, NOTHING. THIS COMPANY IS ****** A SCAM AND TRYING TO GET PEOPLE TO FORGET ABOUT THEIR MONEY. I NEED MY ACCOUNT ACCESS FOR TAX STATEMENTS AND TO WITHDRAW FUNDS, IMMEDIATELY.

    Business Response

    Date: 01/29/2025

    Hi ******, 

    Thank you for reaching out to us. I apologize for the inconvenience this situation has caused. I see one of our representatives has sent a few responses to your email. For further assistance, please feel free to respond to the email thread or reach out to us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many years ago, my parents gifted my brother and I stocks through Stockpile. We were both children at the time, and are now adults (21+). At the time of the gift, stockpile had no fees. Recently, we both discovered that Stockpile had signed us up for a "Membership" two years ago. We did not receive notice of this occuring. They have been slowly selling off our stocks and draining our accounts to pay for this membership fee. They now have a $75 charge to transfer the stocks to a different brokerage account. I am unable to cancel the membership online. When I went through the portal (which was very challenging to find), it denied me and said that it needed an adult to do it. I am an adult. I have reached out to their support both through chat and email, and receive no response. I have tried calling but they do not have a functioning phone. It is quite distressing to see this gift my parents wanted to grow for the future absolutely squandered and destroyed. Meanwhile, they are still charging me the monthly fee and I am unable to stop it.

    Business Response

    Date: 01/16/2025

    Hi Ani, 

    Thank you for reaching out to us. We apologize for the inconvenience this situation has caused. I can confirm one of our representatives has responded to your request and can assist you moving forward. If you have any other questions or concerns, please respond to the open email thread or reach out to *********************. 

    Thank you, 

    The Stockpile Team 

  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have funds sitting in their bank. I need to change my banking information with them to transfer my funds. They require customers to use a link to another service called VOUCHED to prove identity. I completed that step Dec 21. Despite this and sending over 100 emails, Stockpile has not moved me to the next step which is changing my bank account information to then transfer close to 34K. Stockpile is a stock brokerage company, so they are open each day the market is open despite the holidays.

    Business Response

    Date: 01/15/2025

    Hi Oli, 

    Thank you for reaching out to us. I see that one of our representatives was able to assist you with your request on 12/27/2024. If you need further assistance, please feel free to respond to the email thread or reach out to us at ************************************************************. 

    Thank you, 

    Stockpile Support  

    Customer Answer

    Date: 01/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Albeit, it took 2 weeks and 101 emails + BBB complaint to get their attention. 

    Sincerely,

    Oli *********

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time in a week that Stockpile has restricted my account without telling me. I provided all requested information, was Vouched for and my account was unlocked. I proceeded to sell all my stock on 12.30.24 (as I have serious concerns about Stockpile's future) and they have restricted my account again on ******** without alerting me. I was unable to login.I want Stockpile to ensure all my stock is sold by market close 12.31.24 and I want to transfer all my money to my *************** account on file. I need my account unrestricted so that I can do this and download my documents.Please note, I paid for a lifetime membership so there is no reason for them to keep restricting my account after I was verified.

    Business Response

    Date: 01/03/2025

    Hi ******, 

    I see that one of our representatives was able to assist you with your additional request. If you have any other questions or concerns, please feel free to respond to the open email thread or reach out to us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

  • Initial Complaint

    Date:12/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a brokerage account with over $4,000 invested and have been a loyal customer since May 2017. I am also a member as Stockpile started either charging a monthly fee or a one time membership fee (which I paid the one time fee). I went to log into my account to update my address, as I have moved, and it said my account could not be found. They locked my account without contacting me via email or phone (meanwhile I receive mail from **** to my forwarding address and emails from Stockpile as well).I contacted Stockpile via email and spoke with ******* several times who sent me 2 links to verify my identity via Vouched. Both times Vouched said I was verified. I have screen shots from Vouched saying "Your verification was a success and we're ready to vouch for you". ******* said my picture was blurry and keeps asking me to verify again. Even though Vouched says they vouched for me.

    Business Response

    Date: 12/30/2024

    Hi ******, 

    We apologize for the inconvenience this has caused. I see that one of our representatives was able to assist you with your request. If you have any other questions or concerns, please feel free to respond to the open email thread or reach out to us at ************************************************************. 

    Thank you, 

    The Stockpile Team 

    Customer Answer

    Date: 12/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They unrestricted my account, I have liquidated it, and will be moving the monies to my bank account on file, as I have immense concerns about Stockpile's future. Thank you BBB!

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to retrieve my money from stockpile for 2 months, the initial check sent to liquidate my account was lost and they are now requesting money to cancel the check and requiring me to pay for tracking on a future check. The email responses take days at a time and there is no number to contact, getting my money seems impossible! I am also now unable to log into my account or see my balance at all as they closed the account!

    Business Response

    Date: 12/10/2024

    Hi ****, 

    We apologize for the inconvenience this has caused. I do see one of our representatives is assisting you with this request. If you have any other questions or concerns, please respond to the open email correspondence or reach out to ***********************************

    Thank you,

    The Stockpile Team

    Customer Answer

    Date: 12/13/2024

     
    Complaint: 22660210

    I am rejecting this response because:

    this is not acceptable, your agent has been taking several days to respond between emails and when we do hear back the responses have no substance. We are willing to pay the stop payment fee and for tracking but have not heard back in over a week. My money has been missing for almost 2 months and I need it to buy a car, this is severely affecting my finances and needs to be resolved immediately. 

    Sincerely,

    **** ********

    Business Response

    Date: 12/13/2024

    Hi ****, 

    I see one of our representatives was able to assist you in resolving the issue. If you have any other questions or concerns, please respond to the open email correspondence or reach out to ************************************************************.

    Thank you,

    The Stockpile Team

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm requesting all of the necessary documentation be emailed and mailed to me as a result of being unable to access the Stockpile app, and the website being inaccessible. I've emailed Stockpile, and still haven't heard word with regards to when the documentation will be emailed and mailed. IT IS IMPERATIVE THAT I RECEIVE ANY AND ALL NECESSARY DOCUMENTATION BY EMAIL AND/OR MAIL.

    Business Response

    Date: 11/18/2024

    Hi ******,

    We apologize for the inconvenience this situation has caused. I do see one of our representatives is assisting you in resolving this matter. If you need assistance with anything else, please respond to the ongoing email thread or reach out to us at ************************************************************.

    Thank you,

    The Stockpile Team

    Customer Answer

    Date: 11/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. With regards, Stockpile should also notify me by way of email (and mail) with respect to any documentation for tax purposes, if applicable. It is fair to note that I have received the quarterly reports up until October of 2024 -- the annual time up until my account was voluntarily closed by myself. Thanks!

    Respectfully,

    ****** *********-*******

Stockpile Investment, Inc. is NOT a BBB Accredited Business.

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