ComplaintsforParamount+

Streaming Service

Additional Complaint Information

Customer Complaint:

BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2023. Complaints processed by BBB concern subscription and technical issues.

BBB encourages consumers to review the following link. This includes Paramount+ Subscription Terms as well as refunds, cancellation policy information and Technical support.

https://www.viacomcbs.legal/us/en/pplus/sub-terms?r=www.paramountplus.com

https://help.paramountplus.com/s/

See all additional business information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I want CBS to stop stealing money out of my account and pay back all the money they stole
Business response
09/09/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered with Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer response
09/10/2024

Complaint: 22249970

I am rejecting this response because: a representative on the phone blew me off saying they couldn't see any charges or an account or me or anything like I was some kind of crazy person and yet after a year of trying to get these charges canceled we are still being charged by CBS is there anything you can do

Sincerely,

*****************************
Business response
09/13/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

After researching your case, we can confirm that a member of our ************* team spoke with you on 9/10/2024, and assisted you regarding this matter. Since it appears the charges for Paramount+ are via Roku, this indicates you signed up through your Roku device and we are therefore unable to manage your account.

If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact Roku directly for further assistance by calling ************** or visiting ************************.

Your experience with Paramount+ is very important to us and we hope this resolves the issue.

Regards,
Paramount+ Customer Service
Customer response
09/14/2024

Complaint: 22249970

I am rejecting this response because: CBS is claiming that the money they're taking out of my account is coming through a different company called Roku but I went to Roku on my TV and it shows that I have no subscriptions through them

Sincerely,

*****************************
Initial Complaint
08/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pretty much but for the past 2 months I have had multiple issues with Paramount Plus on my *********** I cannot watch a complete hour-long show without having the streaming stop or the video ceases to match movements and mouths of the characters or it just freezes or goes back to the homepage. It takes clicking on a show three or four times before it actually starts and there's a very slow lag before the show actually starts no matter which one I choose. There seem to be a lot of issues with optimizing video playback. I am paying for the service it is not free I could deal with it if it was free but I am not getting what I am paying for. I am paying to be able to watch those on the app and I am unable to do that without stopping and starting again. Shows often pixelate as well
Business response
08/30/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team sent you an email on 8/29/2024 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

Regards,
Paramount+ ****************
Initial Complaint
08/27/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In December of 2023 we signed up for a free trial, however, Paramount does not support Linux. We could not watch anything on the platform and did not move forward with the service. This August I found recurring charges from m my account that were NEVER authorized and called a representative who stated that Paramount never issues refunds. Therefore, I spoke with my bank. My bank was only able to recover 3 months of a refund. This is unacceptable, I want ALL my money returned into my account.
Business response
08/29/2024
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $64.15. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
08/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Fraudulently charged for service from Paramount Plus. I was interested in Paramount *************** and went to their website. They offered one week free trial for streaming, and if I didn't cancel at the end of the week, I would be charged $11.99/month thereafter. I proceeded to complete the requested information, which included my address, email, and debit card number. On the last page, I was required to click on a "submit" button to start the service. After thinking about it for a moment, I changed my mind and decided NOT to get the service, so DID NOT CLICK ON THE SUBMIT BUTTON. I then tried to go back in the document and delete my information, but I was prevented from back-paging. I was stuck permanently on that final page. I couldn't go back and couldn't even go anywhere else on the website. I was being deliberately held on that page. So I just exited the website and didn't think about it again. During the next week, I received two separate emails from Paramount urging me to complete my submission. I deleted them. After a week, a charge of $11.99 from Paramount showed up in my bank account. I spoke with my bank representative, and was told the only way to remove this bogus charge was to get a new debit card with a new number. Now I not only have to wait up to 10 business days for a new card, but I have to change the information on all of my online accounts. This is not just a mild inconvenience, but a real nightmare. And I'm sure Paramount will use/sell any or all of my personal information. HOW CAN THEY BE ALLOWED TO GET AWAY WITH THIS KIND OF UNDERHANDEDNESS? NO, IT IS FLAT OUT THEFT!! Thank you.
Business response
08/27/2024
Dear ***,

Thank you for reaching out to us about the issue you encountered with Paramount+. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, especially since I want nothing more to do with this company ever again.
Sincerely,

**************
Initial Complaint
08/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've been subscribed to the Paramount+ streaming service for several months, but the app rarely works on my ******** Today, I decided to cancel my subscription after realizing this is a widespread issue across Android-based platforms like ******* and Chromecast. There are countless complaints from thousands of customers on social media, dating back years, about these problems. Unfortunately, Paramount+ customer service is virtually non-existent, and they seem to be doing nothing to resolve these issues.
Business response
08/26/2024
Dear ********,

Thank you for reaching out to us about the issue you've been experiencing with streaming on your ******** We understand this must be frustrating and sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.98. Please allow 7 to 10 days for processing to your financial institution.

Rest assured, our team is actively investigating this issue and we'll be in touch with an update as soon as possible. Your customer experience is of utmost importance to us and we hope to have a resolution soon. We greatly appreciate your patience!

Regards,
Paramount+ ****************
Customer response
08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
08/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paramount+ has been charging me twice a month for the exact same service though my ****** account and my debit card. After realizing this I researched and was able to determine they hare been double billing me since 11/14/2022. They have charged my ****** account though their website on 14th of each month for a total of $348.91 and on my bank card on the 24th of each month via my Amazon account. I contacted them today via chat, only option they offered adn was dealing with *******. When I explained the issue, he said there was nothing that could be done, that I would need to cancel with Amazon and ask them for a refund. I explained Amazon was not the one billing me, it was Paramount, and he said there was nothing more he could do., I am owed a refund of $348.91, this is what was doubled billed on the duplicate membership.
Business response
08/23/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered with duplicate charges. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer response
08/23/2024

Complaint: 22182929

I am rejecting this response because there is no resolution as of yet. Just a blank statement that I will be contacted. Until I receive a call and Paramount+ corrects the mistake on their end it is still a problem to be resolved.

Sincerely,

*****************************
Business response
08/27/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We have researched your case and saw a supervisor attempted to contact you on 8/27/2024 at the number provided, but was unable to reach you. As a result, a member from our ************* team sent an email. Please reply to their email for further assistance or call ***************** days a week from 9 a.m. to midnight ET.

Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you. We look forward to assisting you.

Regards,
Paramount+ ****************
Customer response
08/30/2024

Complaint: 22182929

I am rejecting this response because there is no resolution and when they call, they do not leave a contact back phone #.

Sincerely,

*****************************
Customer response
09/04/2024
I was finally able to get in contact with a supervisor, he said he was unable to help as I was paying for a subscription through them as well as Amazon Prime. I was not getting anything extra just paying twic3 for the exact same service. He offered to end my subscription and refund my current month. I told him that was not acceptable and I was owed atleast a years refund even though I had been paying twice for 2 + years. I asked to escalate to the next level and he said there was no next level.
Business response
09/11/2024
Dear ******

Thank you for reaching out to us about the issue you've been experiencing. We understand this must be frustrating and sincerely apologize for the inconvenience. Rest assured, our team is actively investigating and we'll be in touch with an update as soon as possible.

Your customer experience is of utmost importance to us and we hope to have a resolution soon. We greatly appreciate your patience!

Regards,
Paramount+ ****************
Customer response
09/11/2024

Complaint: 22182929

I am rejecting this response because there has not been a resolution as of yet. Once I hear back in regards to how they will correct the situation and it is acceptable I will update to accept.
Sincerely,

*****************************
Business response
09/12/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

After researching your case, we can confirm that a member of our ************* team spoke with you on 9/11/2024, and assisted you regarding this matter.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
09/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
08/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 08/21/2024 four charges in the amount of ***** was drafted from my banking account and tried numerous of times in chat to let this company know what happen. First *** stated I was flagged for fraud charges and to wait 24 hours for the system to update. At 10:25pm on 08/21/2024 another charge was taken from account by this company. I woke up chatted with an ****** who was hostile in chat when I requested a supervisor she cancelled my subscription and refunded me partial of my money without my knowledge or consent. Then each *** afterwards stated I can resubscribe back paramount plus when I did not cancel my service. The issue suppose to have been escalated but now I am out money and a service do to the malicious act of one of their chat ***resentative which is so inappropriate and unacceptable. I want justice for this actions and all the money I paid for the services because you don't treat customers like this at all.
Business response
08/23/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team sent you an email on 8/23/2024 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

Regards,
Paramount+ ****************
Customer response
08/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
08/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 22nd, I saw that Paramount+ offered a free week subscription before payment was required. Although, the business attempted to charge me $1.00, even though the advertisement stated $0.00 due today, and it will not allow me to start a free subscription without payment that was not mentioned.
Business response
08/23/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience. These charges are to verify the credit card is valid. After the trial period, the $1.00 charge is removed and the account is charged with the service.

If additional assistance is needed, please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.
Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paramount Plus will refuse to refund you under any circumstance. I intended to cancel my membership a few days ago so this is partially on me. Yestreday 8/19/2024 around 3pm I was charged for the next month of the subscription. As soon as I got home a few hours later, I contacted customer service to get the charge removed since I do not intend to use the service again and I have other bills that money needs to go to. They refused to refund me or cancel the payment even though it was a few hours old. To apologize to me they offered 2 months free when I told her that I don't want the offer and that I don't want the service anymore she still insisted that they couldn't give me a refund or cancel the service. This feels morally wrong and scammy. I will never use Paramount Plus again because of this.
Business response
08/20/2024
Dear *******,
Thank you for reaching out to us about the issue you encountered with canceling. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.
We researched your case and as a result, we issued a refund in the amount of $5.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.
Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.Have a great day!
Regards,
Paramount+ Customer Service
Customer response
08/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
08/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Through the ******* Plus subscription, Paramount plus is included for free. However, when I try to activate the Paramount Plus subscription through the ******* app, I was asked for a debit card and then charged now Paramount plus refuses to refund that charge and says I have a separate subscription. I want my money back this is not the first time a customer has had this problem with ******* plus and Paramount plus and this more than likely will not be the last time and I am not the only one who is having this problem. Please do something about it
Business response
08/19/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here. Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
We look forward to assisting you.
Regards,
Paramount+ Customer Service

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforParamount+

Additional Complaint Information

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary