Business ProfileforQuay Australia

I ordered 2 sunglasses 2 weeks ago and I don't like them. They don't provide QR codes for returns so I had to pay $4 to *** to print the label and take the package to ***** 2 days later my package is back on my doorstep as return to sender.The shipping label provided by QUAY must've not been adequate for ***** Their response, "We apologize for the inconvenience regarding your return. We recommend attempting to return a second time by visiting your nearest *** location. If you experience an issue with the return then we suggest shipping your return to the address below using the cheapest, traceable method. The customer is responsible for any postage fees for returns. We recommend keeping the return tracking number for your records as we will require this to process a refund for the return."Why are they recommending I go to *** now when their original return label clearly states "Bring your package to the nearest **** location."? Also, their return policy states they're going to deduct $7 from my return for shipping, but now they want me hold me responsible for paying shipping AGAIN because their provided label was incorrect?At this point, It'll be over $20 out of my own pocket for this return!!Horrible customer service! Will not be ordering from this company ever again.Besides, the last 2 sunglasses I ordered from here - one broke less than a year of owning them and the other had the polarized lens bubble up only after a couple of months of owning. Their product is not even good quality for all this trouble. I would like for them to pay for my shipping altogether for the trouble that I've had to go through for this.