ComplaintsforUber

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an order that made me and my parent ill enough to go to the hospital. I explained this to Uber eats and they did nothing about but claim they would investigate the restaurant. They refused a refund, despite me telling them about the sickness, and then proceeded to close my conversations after I kept asking for it to be escalated. Each time I would message asking for help, they would **** the conversation as completed. Completely unacceptable behavior as a paying customer, who is ill because of this, during ***** of ***** no less. I asked nicely multiple ***** despite my health for a refund, and am continuing to do but I have no problems suing over this.

  Business response

  09/20/2021

  Hi Mia,

   

  Thanks for reaching out to us via the BBB. We apologize for your negative experience and appreciate your feedback for this matter. We can confirm that this issue was previously handled through our in-app support. If any further assistance is needed, please reach back out to our Customer Support at ******************************* so we can work to resolve this issue in-app. Thank you.

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Uber Eats continues to send me promos for their app. The promo says nothing about being ineligible for "pickup orders". When I try to use the promo for my pickup order, it does not work. This has happened multiple times this month, and Uber Support refuses to fix their errors, and continues to bait&switch their customers.

  Business response

  09/20/2021

  Hi *******,
  
  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that has followed up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help by responding directly to the message thread in-app or by visiting help.uber.com. Thank you.

  Customer response

  09/21/2021

   
  Complaint: 15879706
  
  I am rejecting this response because:

  **** closed the in-app Support thread after I responded to their response, which was unsatisfactory. Uber has still failed to address or acknowledge the issue. They have not offered any solution. I cannot even reply to them directly, now.

  
  Sincerely,
  
  ***************************

  Business response

  09/29/2021

  Hi *******,

  Thanks for reaching out to us via the BBB. We apologize for your negative experience and appreciate your feedback for this matter. To better assist you, we have reached out through in-app support to work on a resolution. Thank you.

  Customer response

  10/07/2021

   
  Complaint: 15879706
  
  I am rejecting this response because:

  Uber continues to ignore the issue of false advertisement, and does not acknowledge any wrongdoing or effort to fix the problem.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made a purchase through uber eats and the delivery was delivered to the wrong house which happens to me often. I contact the drivers to let them knkw my adress and they constantly go to the incorrect adress. I have reached out to uber eats to correct this issue multiple times and they refuse to refund me and charged me ***** this has happened several times now. I have had this happen to friends where they refuse to correct their mistake and instead still charge customers which is fraudulent.

  Business response

  09/18/2021

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that has followed up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help by responding directly to the message thread in-app or by visiting help.uber.com.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept. 11, 2021, we ordered food through the Uber Eats App. all was going well up to the time of delivery when the the driver texted stating he was outside. We went outside to meet with the driver but no one was to be found so I checked with the app and his locator said he was a few blocks over approx. ETA time 5min.the Driver finally shows over 10 min later berating us and giving us attituted in spanish upset that he had been waiting for us for over 20 mins. I showed him the app and showed him that his tracker barely sent a notification that he was there, and showed him where he texted us saying he was outside 10 min ago but the tracker said he barely arrived. He got more upset and again insulting in spanish. When he realized that I understood what he was saying and began speaking to him in spanish letting him know I was going to complain he said he didn't care cause the company wasn't going to do anything about it.Sure enough I complained to Uber and they did nothing.

  Business response

  09/20/2021

  Hi Alexander,

   

  Thanks for reaching out to us via the BBB. We apologize for your negative experience and appreciate your feedback for this matter. We can confirm that this issue was previously handled through our in-app support. If any further assistance is needed, please reach back out to our Customer Support at ******************************* so we can work to resolve this issue in-app. Thank you.

  Customer response

  09/21/2021

   
  Complaint: 15878945
  
  I am rejecting this response because: if the business way to address a concern is to reply with tips stating have you tried adding directions or notes on your account. Uber has access to the entire account there were clear and precise instructions on how to find the address let alone the apartment. I replied to Uber with this exact response and their reply was we will do better next time. 
  

  how does that solve the issue, there is no sense of action in their responses and according to their response not it has been handled. How?? I have not received any response indicating any form of resolution. A meh things happen is not a resolution.
  
  Sincerely,
  
  *******************************

  Business response

  09/30/2021

  Hi Alexander,

   

  We apologize for your negative experience and appreciate your feedback on this matter. As previously mentioned, this issue was handled through our in-app support. If any further assistance is needed, please reach back out to our Customer Support at ******************************* so we can work to resolve this issue in-app. Thank you.

  Customer response

  10/10/2021

   
  Complaint: 15878945
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On September 14 I saw an erroneous charge pending for $3.31 from Uber technologies that I didn't make. I checked my account again on September 16 and found 5 different charges that seemed to have occurred back to back had been posted to my bank account from Uber. In my efforts to let Uber know fraud was being committed I submitted a help ticket via their website system. Their response to me was dismissive at best and they didn't even provide a name as they said their privacy policy allowed them to. I was literally sent just the word name. I was then instructed that the transactions were occurring with another account that shared payment information with mine. I was told I needed to contact that person. How, when I don't even know how my card information was stolen or who has it? Also, how the h*** can transactions occur in another account and share payment information with mine for a card I've never used with Uber? Plus my actual Uber account hasn't been used for trips since 2019.

  Business response

  09/20/2021

  Hi **********,
  
  Thanks for reaching out to us via the BBB. We apologize for your negative experience and appreciate your feedback for this matter. We can confirm that this issue was previously handled through our in-app support. If any further assistance is needed, please reach back out to our Customer Support at ******************************* so we can work to resolve this issue in-app. Thank you.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My food was ice cold, missing extra chicken on one and dressing. We called restaurant they advised food was hot when it left. The Uber eats driver to another order and delivered it first, making my delivery late, one hour as opposed to 30 minutes and the chicken and potatoes were ice cold. After 22 hours arguing with Uber Eats they would only refund $18.63. I want the entire order total plus tip refunded. which was $39.49 for order and $6.94 for tip.

  Business response

  09/20/2021

  Hi ****,

   

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that has followed up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help by responding directly to the message thread in-app or by visiting help.uber.com. Thank you.

  Customer response

  09/21/2021

   
  Complaint: 15877071
  
  I am rejecting this response because: it is not a resolution. I want a full refund.
  
  Sincerely,
  
  *********************

  Business response

  09/27/2021

  Hi ****,

   

  Thanks for reaching out to us via the BBB. We apologize for your negative experience and appreciate your feedback on this matter. You can reach out through in-app support to work on a resolution. Thank you.

  Customer response

  09/29/2021

   
  Complaint: 15877071
  
  I am rejecting this response because:
  
  I already worked with your agents on an in app resolution and it was not resolved. I want a full refund!
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩