ComplaintsforUber

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Initial Complaint
10/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I accidentally clicked "uber one membership trail" button, but now uber wont' let me cancel the membership. I want to cancel this trail membership!
Business response
10/09/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order with Uber eats for *********. It was a big mac meal, a nuggets meal,and a mcchicken. ********* forgot to send the bigmac, I told Uber Uber promptly told me they cant refund me despite the main meal part (the bigmac) is missing from the bag. I reached out to support multiple times asking for an actual human response instead I getthesame message saying the decision is final and they won't refund me for the sandwich they charged me for and didnt get. So this company stole from me and is like "well not my problem here's the same message again telling you tough luck" and Ai could've probably handled it better.
Business response
10/09/2024

Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sat Sept. 28th. I was going to order a pizza from **** *** *** Pizza. But upon realizing I hit the wrong pizza place I canceled the order within 6 mins. It was ******** pizza on **** ** ** ****** ********. I called them they told me they didn’t charge my card cause they didn’t start the order once I canceled. They sent me confirmation. Which I have a screen shot of. So Uber Eats is refusing to give my 60 dollars. I need help in retrieving my funds from Uber eats
Business response
10/09/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
10/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 13, 2024, I booked an Uber from Lansing to the ****** **** ************ ******** in ****** ***** **, which is roughly a 51-minute drive. My driver, Travis, was punctual, and we had a nice chat along the way. I had visits scheduled with my friend, John, from 4-6 pm and 7-9 pm. In between, I arranged for a return Uber trip. Unfortunately, during my visit, Uber canceled my ride due to driver unavailability and advised me to rebook. Despite multiple attempts to secure another ride and reaching out to friends and family, I was left without a ride. A correctional officer checked on me several times while I waited in the parking area. After sharing my situation, I was told I had to leave the property. Suffering from severe mobility issues due to pending knee surgeries, chronic back pain, and foot fractures, walking was a challenge. I sought help from *** in ****** County to no avail. Later, after collapsing in a yard, my sister-in-law's relentless efforts finally got a friend to rescue me around 2:30 am. The ordeal left me bedridden for days. Uber mustn't confirm rides in remote areas if they can't guarantee a return trip. I was left stranded from 9:05 pm until 2:30 am, in pain and alone, which could have been avoided had I known about the transportation issue. Please help. Thank you in advance for your help. Jennifer T***** *** *** **** *** *** **** *Because I used my **** app card so many times, my account has now been closed permanently due to "suspicious actiivity"
Business response
10/09/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
09/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello. I purchased ****** **** off uber eats. The food was cold and I attempted to contact uber for resolution but they are ignoring me. They constantly close my case. Another case, I bought strawberries from fresh thyme marker. The container was open and strawberries were missing and some were even in the bag too. I want a refund please and explanation why I'm being ignored and treated bad by the company after I have been loyal to company
Business response
10/07/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
10/07/2024

Complaint: ********

I am rejecting this response because: I have not received any message from Uber support regarding my claim. The times I contacted support previously. They brushed off my concerns, and they said they could not do anything. Even though, half the container of strawberries is missing and the ****** **** food was cold

Sincerely,

Michael Y****
Business response
10/08/2024
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
10/08/2024

Complaint: ********

I am rejecting this response because when will I receive a message?

Sincerely,

Michael Y****
Business response
10/11/2024

Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
09/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid for priority and the driver admitted he did other orders first. Getting help is a nightmare. Fix your system or stop scamming customers.
Business response
10/06/2024
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
10/06/2024

Complaint: ********

I am rejecting this response because: you didn’t respond and also it’s this kind of lack of transparency that concerns consumers

Sincerely,

Tara C****
Business response
10/08/2024
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
10/08/2024

Complaint: ********

I am rejecting this response because: Cut and paste is not customer service or resolution.

Sincerely,

Tara C****
Business response
10/11/2024

Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
09/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Uber has removed the ability cancel their Uber One subscription within the last ***** hrs before the subscription renewal.
Business response
10/05/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer response
10/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. ********************** should not remove the ability to cancel their subscription service as it directly conflicts with their website and false marketing statement.
Sincerely,

***** ******
Initial Complaint
09/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I requested a manager and I was told there wasn’t one that would speak to me. That explanation is not sufficient, as I can see every time I log into it; I have the ability to use the promo. But when a friend of mine used the “New Customer Promo” as you stated. It shared that they aren’t eligible. Someone is lying and it’s not right. I have screenshots.. The explanations and customer service has been horrible. The fact that the first agent hung up in my face is beyond unprofessional. The manager stated “Devin” from the Philippines stated that he could give me a credit and or concession, but on this mattter he would not. I explained that I had received a total of 10 emails to obtain the $25 credit, it’s visible on my account; only to receive an error message. Beyond frustrating. I as the customer can only go by what I can see, but then the rules changed once I actually took advantage. I want a refund of $25 to make it right
Business response
10/05/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
10/05/2024

Complaint: ********

I am rejecting this response because: I’ve tried that already with no resolve to date I am still receiving the same promotional $25 off email to my current email address and now another. That is why I filed a claim because your agents refused to assist me.

Sincerely,

Deiria M****
Business response
10/10/2024

Hi,
Thank you for reaching out to Uber Support.
Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.
Initial Complaint
09/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/24/2024 I placed an order through Uber Eats. The total amount was $34.02. About ***** minutes after the order was placed, I received a call from the store in which I ordered from. Paradise Liquor Mini Mart ***********************************************************************************. They advised me the order will not be fulfilled to the descriptions of items ordered due to the incorrect description with price I would be paying. They offered to substitute the items, and I declined. I advised them to reach out to Uber since the pricing was listed on their app. The lady that I spoke with stated she would deliver 1 can of each item I ordered. Here is the breakdown of what I ordered through the app. 3 Modelo Especial Lager Beer (4 packs, 16 fl oz) $6.03, 3 Heineken Original Malt (4 pack, 16 fl oz) $6.03, Guiness Drought ***** Smooth and Creamy Beer (4 pack, 14.9 fl oz) $6.27, 2 Budweiser Domestic Lager Beer (6 pack, 16 fl oz) $2.78, and 1 ***** Domestic Lager Beer (18 ct, 16 fl oz) $1.39. I contacted Uber support and advised them of the phone call I received and was told to contact them back once the items are received and provide pictures. Around 7pm, I received a notification stating the order was complete. I immediately contacted Uber support and was transferred to an email that said someone would be in contact with me in 6 to 12 hours. Still, no one has contacted me, and I have not received my refund. Uber Eats does not have a phone number to speak with a live representative.
Business response
10/05/2024
Hi,
Thank you for reaching out to Uber Support.
Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************.
Customer response
10/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
09/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Uber makes it so hard for you to get in contact with them. This morning, I received a notification that I didn't pay for a trip that was $12.97 on September 4, 2024. I call bull on this issue because when a trip isn't paid for, they notify you right away and it shows up on your account immediately. Not 2 weeks later. I think the issue is that on September 5th, I requested a ride and the driver was showing as at my location but she was not there. I tried calling the driver twice and I walked to where she was supposedly parked at (which wasn't my pickup location) and she wasn't there. So, I canceled the ride. Which messed up my money. They had to charge a cancellation fee and wanted to send 6.00 back to me which wasn't what I paid and I think that's unfair-when the riders cancel, we get charged, but what happens to the drivers when they cancel? After making us wait for 15 minutes and they decide to cancel after that!- I did a follow up on my refund, telling them that I wanted the whole $12.97 back and was told that it was released to the bank and that it would take 3-10 business days. It never showed up in my account and on the 10th business day, September 19th, I called the bank and they said there were no deposits or future deposits, so I asked the bank for my money back. So, I think this is what they are trying to get back by lying and saying it was another ride. I catch uber every morning to work, and the fares are high! I don't have time for uber to play with me and my money like this!
Customer response
09/30/2024
In reference to a complaint that I filed #********. This morning, I had to pay for that fare and they now owe me, AGAIN *****! When you request a ride uber emails a receipt and I get a notification that the money was removed. Later on in the day, I would get another email, which to me proves the payment was processed. I have a screenshot showing the dates and different times that I received for this ride. I also have a screenshot from my ***** account that shows the transaction date and the date posted. I don't appreciate Uber trying to steal from me and I want my money from this morning back! Uber is starting to look like a rip-off company!
Business response
10/01/2024
Hi,Thank you for reaching out to Uber Support.Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************.
Customer response
10/01/2024

Complaint: 22351130

I am rejecting this response because: it's bull passing it off to in app support. They contacted me this morning saying it was indeed a glitch when it wasn't. I paid and submitted a receipt. If I don't get this straightened out, I will be contacting the ****************** Protection Bureau and ************************ next! Because you guys do everything to protect your drivers and not the consumers!

Sincerely,

****** ***********
Business response
10/04/2024
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer response
10/04/2024

Complaint: 22351130

I am rejecting this response because: I've been waiting a few days for someone to come back to the chat because they (******) said to upload a receipt and I did. I even went back to the chat last night and said if no one contacts me by the end of the workday (1 hour from now), I'm contacting the *** and still no answer

Sincerely,

****** ***********

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C+

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Years in Business: 15

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Contact Information

1725 3rd St

San Francisco, CA 94158

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Business hours

Open 24 Hours

Customer Complaints Summary

15,142 total complaints in the last 3 years.

7,952 complaints closed in the last 12 months.

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