Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

Review Details

• Review fromCaitlin R

  Date: 10/16/2022

  1 star
  This company has become a complete scam. Argue all you want about other things as simple as not allowing us to use old versions we paid for & all that's. What pushed me over the line was getting charged $30/month for Adobe Stock & not being able to cancel or retain unused credits. I did a free trial and missed the cancellation by a day. In order to cancel, you have to pay the entire year's monthly payments all at once. After trying to get customer support with the issue, I was only offered three months free. Fine. Well turns out I don't need as many credits as is given. I have 120 unused credits with my year-long contract renewing this next month. I went to FINALLY cancel this $30 monthly bill I haven't been using fast enough & learned that I will lose all of my unused credits when I cancel. That is $270 down the drain. I have defended and loved Adobe since I was a child when I got to mess around on the programs but as an adult watching all of the changes they have made over the years I absolutely hate it. They are just a greedy, money-hungry company that doesn't give a single care to the customers. They'll act like they do until you've gotten stuck in a trap and can't get out without paying an arm and a leg.

  Adobe Systems, Inc.

  Date: 10/25/2022

  Apologies for the poor experience. We will directly reach out to the customer to assist.
  
  Adobe Case: ADB-XXXXXXXX-H4R3
  NIKHSHAR

• Review fromAnna B

  Date: 10/13/2022

  1 star
  This is a terrible business with terrible customer service! When you try to get a monthly subscription it turns out that you getting an annual subscription, even tho they have an option of getting an annual one from the start. I contacted them to cancel my monthly subscription because their application works horribly and they told me I have to pay a two-month fee to be able to cancel! They also don't even listen to what you need, they started suggesting 3 months of a free plan but only because after that they would continue charging me monthly. This is so disappointing!!

  Adobe Systems, Inc.

  Date: 10/25/2022

  Apologies for the poor experience. We understand that the support experience was less than adequate.
  Our records indicate that you have purchased a monthly paid plan associated with an annual contract, hence, there were cancellation charges applicable as per the terms and conditions. We also acknowledged that you have not used the services, hence, as a one time exception we have waived the cancellation charged and canceled your membership with a refund of last 2 months which you will receive in next 5-7 business days.
  
  Case# ADB-XXXXXXXX-C8W4
  NIKHSHAR

• Review fromCarl R

  Date: 10/09/2022

  1 star
  I called to cancel a subscription and the customer service representative literally said "No". I spoke to another afterward to share that experience and they were apologetic, said they canceled the subscription but I just got charged again two months in a row since then. Just reported their transaction as fraud to get a new credit card number they don't have on file to keep charging me, can't believe the greedy tactics of these people.

• Review fromLeeanne K

  Date: 10/03/2022

  1 star
  Worst customer service I've ever experienced! They have billed our company incorrectly and I've spoken to four different people and have emailed three more and they cannot fix it. It is a simple fix as well. I could call any other company and have this fixed in literally 2 minutes. If we didn't need it for ADA ********** on our website, I would cancel the subscription immediately just out of sheer frustration.
  
  *********

  Adobe Systems, Inc.

  Date: 10/12/2022

  Apologies for the poor experience. We can see that her billing issue is resolved and the refund of $188.40 for the tax amount is already issued. However, we will directly reach out to the customer on her email to assist if she has some other billing issues or related to the cancellation.
  
  Adobe Case: ADB-XXXXXXXX-X7H4
  LASHARMA