Complaints

This profile includes complaints for Technology Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Technology Credit Union

  2010 N 1st St San Jose, CA 95131-2018

• 

  Technology Credit Union

  360 Cypress Dr Milpitas, CA 95035-7906

• 

  Technology Credit Union

  490 S California Ave Palo Alto, CA 94306-1900

• 

  Technology Credit Union

  10051 S De Anza Blvd Cupertino, CA 95014-2105

• 

  Technology Credit Union

  1562 S Bascom Ave San Jose, CA 95125-6108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, you reported two late payments on my credit reports. On the evening of August 31, 2023, I received a call from one of your representatives regarding a missed payment by a few days. During the call, I explained that I was driving home from the airport and that the payment had been missed because I was outside the country and unable to access my account. I informed the representative that I would make the payment myself the following ********** agreed, I made the payment on September 1, 2023, and another payment on September 6, 2023. Additionally, I had already made a payment on July 24, 2023. Despite this, you reported to the credit bureaus that I missed my July and August payments.This reporting has had devastating consequences for me. It has resulted in a significant drop in my credit score, from 758 to 584, and has caused me to lose job opportunities. It is also jeopardizing my home, my family, and my overall well-being. I am about losing my house!I contacted your office to address this issue, and your representative suggested that I write a goodwill letter, as she could not explain why this was reported. I followed her advice and submitted the letter, but no action has been taken to resolve the matter.

  Business Response

  Date: 02/11/2025

  Dear Member,
  
  We reviewed your complaint, and we stand by our decision - please refer to our prior response to your complaint back in 2023. Please know that the negative reporting did not result from an error on Tech CUs part out of concern for your privacy, we cannot share additional details in this public forum. We will contact you directly to discuss your options.

  Sincerely, 

  Tech CU

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am disputing an account that appears on my credit report under Technology Credit Union, dated 7/22/2021, with the account number ***********. This account is fraudulent, and I believe I am a victim of identity theft.I respectfully request that this account be removed from my credit report as soon as possible.

  Business Response

  Date: 01/03/2025

  Dear member, 
  
  We believe you are referencing your solar loan with Technology Credit Union (Tech CU), which is documented by the Solar Loan Agreement and Promissory Note you executed on 6/18/2021. The loan is related to solar equipment located at the address included with your complaint. There is no indication that the loan is fraudulent or that Tech CU's credit reporting is inaccurate. Since we cannot disclose the details of your loan in a public forum, we ask that you please contact us directly at ***************************************** or ************** to discuss your concerns.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a solar loan with techcu. In August, I submitted my payment, and about a month later they reported me to the credit bureau as 30 days late. I went into my account and saw that there was no record of the payment. I reached out and explained this to tech cu, and their customer service representative told me they would remove the report once the amount was current. I brought it current and even paid 30 days in advance to ensure I'm good now. Today I received a message from techcu refusing to remove the incorrect report, claiming it wasn't their error. In fact it WAS their error. I have no way to control their system when it fails to process a payment.I had a job offer rescinded as a direct result of this addition to my credit report this week. Technology credit union is now causing me DIRECT HARM by their error and their refusal to fix it. Repairing this is a MINOR is*** and costs techcu NOTHING. It's costing ME a lot in the form of higher interest rates and now the loss of a licensing job opportunity I desperately need because I was laid off from my old job.This needs to be repaired IMMEDIATELY. If it isn't, I'm already talking with lawyers and I will 100% *** tech cu for their false reporting and their blatant lies.

  Business Response

  Date: 11/13/2024

  Dear Member, 
  
  We believe this matter has been resolved to your satisfaction. On 10/7/24, prior to your submission of this complaint, Tech CU submitted a request to the credit reporting agencies to remove the negative reporting. On 10/10/2024, you spoke with a Tech CU representative who confirmed the same via telephone. Please know that the negative reporting did not result from an error on Tech CU's part - out of concern for your privacy, we cannot share additional details in this public forum. If you believe this matter has not been resolved, we encourage you to contact us directly at your earliest convenience.

  Sincerely, 

  Technology Credit Union

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent wire transfer from Technology Credit Union savings account on May 20, 2024. The fraud department admitted that my account was "taken over" in March 2024 and that the request came from ********. I live in ******. Detailed timeline is attached. Technology Credit Union is not refunding the funds. They claim that the wire was made in "good faith". I was told by the fraud department that when the account was taken over an additional phone number was added. They are not sure how that was done. I would love to highlight this issue and warn others that their funds are not safe with Technology Credit Union. I find it unacceptable that they did not make my account whole. I have been a client (with four accounts) for over 30 years. Thank you for your consideration.

  Business Response

  Date: 06/28/2024

  At Technology Credit Union (Tech CU), we take account security and member privacy very seriously. We employ multiple layers of security measures to protect our members accounts, including One-Time Passcodes (OTPs), which are designed to prevent unauthorized transactions.
  
  In this particular case, we thoroughly investigated the situation and determined that all standard security protocols were followed. Our records also show that the account activity in question was conducted in accordance with our standard security procedures. While we understand your frustration, our investigation has confirmed that there was no breach of our systems. Accordingly, we maintain the position communicated in our 6/14/2024 letter to you.

  Sincerely, 

  Tech CU

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels with a TechCU solar loan in 2020. I am trying to refinance to assist in paying for a new roof. Tech CU places a UCC-1 lien on my home with the county and will not remove it. I was told that I granted Tech CU security interested in the solar system, but I did NOT provide authorization for them to file a UCC-1 line against my home and found no mention of a UCC-1 within my contract. Their website: *********************************************************** under Home Sale and Refinance.I contacted Tech CU and was told that only another bank can have this removed, but the other bank said that they are unable to remove it. For me to refinance, they are saying that I have to completely pay off this loan. Their website said that this is indeed non a lien against the home, but yet they have filed it with the county like it is and preventing me from refinancing.

  Business Response

  Date: 04/05/2024

  Thank you for discussing your concerns with us over the phone earlier this week.During that call, a Tech CU representative clarified that Tech CUs Interest is only in the solar equipment and not in your real property or residence. The nature of Tech CUs UCC-1 filing is disclosed in two places within your Solar Loan Agreement near the very beginning of the Agreement, in the Summary of Key Loan Terms, and in the first two paragraphs on page 6.  You received a copy of your Solar Loan Agreement to your designated email address, but we will send you another copy as well.
  
  We are aware that lenders occasionally misinterpret Tech CUs interest as one in real property. In such cases, Tech CU will confirm its interest is exclusively in the solar equipment. We believe this alleviates your concerns, but if there is anything else we can do to assist you, please contact us so that we can connect you with a team member who specializes in subordinations.    

  Sincerely, 

  Tech CU

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to note that during our conversations they indicated that they reviewed the transcripts from previous conversations and indicated that their staff would receive additional training on this matter moving forward.  I am very happy with the way that this was resolved and the ability for the company to implement additional training when they saw an issue.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON OR ABOUT MARCH 2023 I OPENED AN ACCOUNT WITH ******************. I HAD MY CARD STOLEN AND SOME MERCHANTS INFORMED ME THEY HAVE POSTED REFUNDS TO MY DEBIT CARD. I CONTACTED THE **** AND SPOKE TO **************** AND AREA MANAGER NAMED *****, SHE BECAME EXTREMELY ARGUMENTATIVE AND TOTALLY ABUSIVE TOWARDS ME. INSTEAD TO RESOLVING THE ISSUE, SHE STARTED TO ARGUE WITH ME AND CLOSED MY ACCOUNT. I INFORMED THE MERCHANTS THAT THE **** HAS CLOSED MY ACCOUNT, THEY SYMPATHESIZED WITH ME. JUST TODAY I WENT TO ANOTHER CREDIT UNION TO OPEN AN ACCOUNT, THE **** MANAGER INFORMED ME THAT TECHNOLOGY CREDIT UNION HAS REPORTED ME TO CHEXSYSTEMS , I DID NOT OWE ANY MONEY TO THEM, I EVEN GOT A WRITTEN LETTER FROM ******************* , THE **** MANAGER THAT I DO NOT OWE ANY MONEY , SHES WAIVING ANYTHING THE **** IS CLAIMING. TO MY UNDERSTANDING EVERYTHING WAS RESOLVED UNTIL TODAY. I AM JUST TOTALLY SURPRISED, HOW MUCH LIES, AND DISHONESTY AND UNETHICAL WAY THESE **** EMPLOYEES TELL CONSUMERS AND LEAVE US IN DARK. THIS IS JUST HORRIBLE CUSTOMER SERVICE.

  Business Response

  Date: 02/01/2024

  **************,
  
  As we mentioned in our 7/14/2023 letter to you, we believe our employees behaved in an appropriate and professional manner. The employees who assisted you with closing your account did so at your request.
  
  Tech CU did not report that you have an outstanding balance. Our reporting to Chexsystems was accurate based on our investigation into and denial of your transaction disputes. Nevertheless,we worked with Chexsystems to have your record deleted. We believe this matter has been resolved to your satisfaction.
  
  Sincerely,
  
  Technology Credit Union

• Initial Complaint

  Date:01/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account holder--******************************* ******** Financial/Tech CU loan#--2700001346430 Property address *************************************************************** Please be advised that ******************************************* is and has not been my primary residence, nor has it ever been a vacation home. In fact, there was a considerable amount of investment, time and resources to renovate/update ******** into a multi family home which is why there are 2 different solar loans currently on the property. This was abundantly clear to Sales Rep--***************************, his manager ***********************, Palmetto Solar, and ******** Financial/Tech Cu as there were a myriad of inquiries about the number of units vs the number of power meters relative to installation.sometime shortly after 11/20/23 the buyer has been unable to assume the loan as he was advised that it has to be primary or secondary/vacation home If this is was always a requirement, I should have never been allowed to apply and let alone get approved for a solar loan with ********/Tech CU or the other company (can provide that information if it's relevant and will lead to a just outcome). I have reached out to ********/Tech CU several times via ************* calls to no avail.I sincerely hope this can have the just outcome outlined earlier, as I have no desire to escalate this any further than what it needs. My belief is that once the information & subsequent follow up has been properly vetted that ********/Tech CU will do the right thing and allow the loan assumption to commence as it should.Please Advise

  Business Response

  Date: 01/31/2024

  ********************,
  
  We believe this matter has been resolved. Prior to receiving your complaint, we worked with you directly to reach a mutually agreeable resolution. Your loan with Tech CU is now closed,but if you have any remaining questions or concerns, please feel free to contact us.

  Sincerely, 

  Tech CU

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21000744
  
  I am rejecting this response because: there was no "mutually agreed upon solution" . . this is categorically false . . the loan was closed because the new buyer had to secure another loan to pay it off as opposed to using the loan assumption process that he should have qualified for (or I should have never been qualified for) as we were BOTH purchasing the property as investor.  As indicated in previous emails & correspondence their is evidence that the loan that I was approved for should have never been done according to their own standards.  At the end of the day . . it is what it is  . . . shame on me for relying on company representatives to be honest, trustworthy, or at the bare minimum reasonable in terms of their business dealings and ethics . .. but at the end of the day I am the one who should have done more due diligence so I can't "blame" anyone but myself . . but I will not align with the assertion that we "mutually agreed" on anything . . with all due respect that's nonsense
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/08/2024

  We respectfully disagree that the response provided was false. When we spoke to you on December 20, 2023,we informed you of our willingness to extend the same type of exception that had been previously granted to a new borrower as a result of the sale of your home. As indicated then, the exception alone was not all that was required to be able to complete the transfer of your solar loan to a buyer. The new buyer had to qualify for the loan, as is standard practice. Unfortunately, we were not successful in reaching the new buyer to proceed with the loan process as our phone calls and email were not responded to. Eventually the solar loan paid off, which was understood as the chosen method to resolve the matter. Our response indicating a mutually agreed upon solution was stated in good faith knowing we did follow through on what was shared and agreed during the call aforementioned.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our house, we took over the payment. This lender was responsible for the loan in regards to a solar panel system installed. The company on which it was purchased from was Powerhome Solar, who was then bought out by *********** in April 22, 2022. However, on September 21, 2022 *********** filed for bankruptcy and closed ******** due to faulty equipment, incorrect install of system, and amongst other things. They're are other lenders going through litigation due to the mishap of ***********. Due to these underlying issues, they should also be held accountable taking money from me every month for a company that is no longer service. Trying to receive any type of technical service is nearly impossible. Furthermore, after the recent event in Northern *********, (12-9-2023) the solar system does not live up to the expectation you would expect. Making the house uninhabitable where you can even cook food and take a shower. This loan should be withdrawn and we should be reimbursed from when the issue started. This is not okay!

  Business Response

  Date: 02/01/2024

  ****************,
  
  Thank you for bringing this matter to our attention this is our first time hearing of your dissatisfaction. Tech CU had no direct relationship or line of communication with ************ Tech CU performs the limited role of funding consumer loans originated by financing partners like ****************** much like when one purchases a car through a dealership and then they arrange financing through a bank, credit union or a financing arm of the manufacturer.
  
  In an effort to assist you, we asked ****************** to provide a production report for your system. Like most systems installed by *********** on behalf of Tech CU members, your system appears to be functioning well. Your system shows no error alerts or production issues. If you still believe the system is underperforming,you can take advantage of the equipments warranty by contacting the manufacturer. The equipments warranty is unaffected by ***********s closing.As always, you are welcome to contact Tech CU directly at ************** or via email at ***************************************** if you have additional concerns.

  Sincerely,

  Tech CU

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm closing some Certificates of Deposit, and they are trying to over-charge the early-closing penalty. They are asking for over $850, when in fact it should be $2.12 The rule they invoke clearly mentions "whichever is less" for the penalty vs the dividends accrued:"""For Certificates with terms of less than one year, the early withdrawal penalty is equal to 90 days dividends or the amount of dividends that have accrued since the Certificate was opened, whichever is less.For Certificates with terms of one year or more, the early withdrawal penalty is equal to 180 days dividends or the amount of dividends that have accrued since the Certificate was opened, whichever is less."""On the accounts page, it explicitely shows " Dividend From Open: " for each of the CDs.One specific example as:""" 6 MONTH CERTIFICATE XXXXXXYYYY-S62 Balance : $21,725.79 Open Date:9/22/2023 Term:6 Months Maturity Date:3/22/2024 >>>>Dividend From Open:$0.00<<<

  Business Response

  Date: 01/11/2024

  Thank you for affording SunPower the opportunity to respond to this complaint; however, this complaint has been misdirected since it appears the complaint is against Tech Credit Union who may be the consumer's banking institution. SunPower is a solar panel supplier and has nothing to do with early closing fees for Certificates of Deposit. Please forward this complaint to the correct business entity.  

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 20949613
  
  I am rejecting this response because:
  

  As the business said: they are not the "Technology Credit Union"(TechCU). 

  ***************************************

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/05/2024

  *****************,
  
  Tech CU accurately calculated your early-withdrawal penalties in accordance with the terms applicable to your Certificates.  The Certificate Receipt you are referring to states that the penalty will be equal or lessor to the dividends earned, not posted to your account. Dividend From Open refers to dividends that have posted to your account, not those that have accrued.
  
  As disclosed in the Certificate Receipt and Truth in Savings Disclosure provided to you, dividends accrue daily and are calculated using the Daily Balance Method,which applies a daily periodic rate to the balance in an account each day.Dividends are posted upon maturity or on the last day of the dividend period.In the case of Certificates, they are also posted upon early withdrawal. At the time of your early withdrawals, the dividends you earned were posted to your account and then the appropriate early-withdrawal penalty was applied. Please let us know if you have any additional concerns. 

  Sincerely,

  Tech CU

  Customer Answer

  Date: 02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Website should show accrued dividend.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, and thank you for taking the time to help out. I had a gentleman come to my house and harass me stating that I am delinquent on my solar payments. He took pictures of my house and dropped off a letter.I contacted the phone number and was advised that my account was delinquent even though Ive been making payments for the last 2 years with no issues whatsoever.Ive submitted my payments using the bill pay method and have confirmation of payments from ***** executive office showing that technology credit union has in fact been paid.I wanted to please reach out because Ive been making payments. The last six months and technology credit Union is claiming that I am delinquent when I am not.I not only have proof of statements, but the proof of payment and an executive response team from Chase who will confirm that the payments have indeed posted and technology credit union has been paid

  Business Response

  Date: 03/23/2023

  We have carefully reviewed your payment history and stand by our determination. Out of respect for your privacy, we will send a more detailed written response to you directly rather than post such details in a public forum. 

  Sincerely, 

  Tech CU