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Business Profile

Financial Services

PayActiv, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 516 total complaints in the last 3 years.
  • 185 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone fraudulently accessed my Payactiv and I was told the money was stopped from coming out and it came out.

    Business Response

    Date: 04/30/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** submitted by ***** ****, on 4/27/2025.

     In her complaint, Ms. **** disputed unauthorized changes to her Payactiv account. Since the submission of the complaint, Ms. **** has confirmed that the dispute has been reviewed and successfully resolved.

     

     Should the BBB have any further questions, please contact our ********************* at ***************************************************************.

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a dispute with them, as I ordered a product and realized the next day it was a scam. Account to their policy this was covered. When I did they were extremely unprofessional, violated several compliance regulations (like privacy), and had poor continuity issues between websites or apps or physical cards. There were several other issues. I just think there needs to be an overarching investigation into this company.

    Business Response

    Date: 04/25/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ******* ******, filed on 4/21/2025.

     In her complaint, Ms. ****** disputed a transaction in the amount of $74.99s on her Payactiv Card. Since receiving this complaint, Payactiv can confirm that her dispute case has been concluded and resolved as of April 7, 2025. The final letter sent to Ms. ****** concluding the investigation, has been attached for your records.

     Ms. ****** is encouraged to request documentation related to the dispute and has the option to file an appeal against her case, if Ms. ****** is able to provide new information not previously utilized in the investigation.

     

     Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to try the same day pay option loading directly to my back account and nothing was transferred over. Contacted my bank and they didnt see anything. Contact payactiv and they said the funds were submitted. We went in circles, even emailed my bank statement and still nothing. This happened twice. No real customer service. This app is terrible and will steal your money. Please dont use.

    Business Response

    Date: 04/25/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** filed by Ms. ******* ****** on 4/20/2025.

     In her complaint, Ms. ****** stated that she did not receive funds transferred from the Payactiv App to her account. As part of our investigation, we confirmed that the funds were successfully transferred to her designated account. The matter has since been concluded and resolved.

     

     Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use pay active all the time. They always deduct there money from my paycheck on what I take out.. well this week they didnt deduct any out of my check. So I called them and they are making me pay $189.96 of last weeks ( its supposed to automatically come out of my check before my new weeks starts) PLUS ****** of what I already took out for this week. So now I have $304 coming out and my check is $324 .. they wont work no payment plans with me or anything ! It falls on them and not me! It was supposed to come out of my check and it didnt ! Now my next weeks check is going to be only $14! Probably not even that because I still have taxes coming out ! And then they are VERY RUDE.

    Business Response

    Date: 04/23/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** filed by ***** ****, on 4/19/2025.

    In her complaint, Ms. **** stated that her paycheck was incorrectly processed by Payactiv. Upon review, we found that due to a technical issue on her employer's end, Ms. ****** paycheck was not processed in the correct pay period. Additionally, Payactiv does not offer a payment or installment plan for Early Wage Access ***** repayment.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted through chat on April 3rd about my account. It was deactivate year or so ago and now I am wanting to have it reactivated. It was sent to the ********** who sent me an email about contacting them, which I did via email the same day. Im just trying to get a resolution with my account to be reactivated. Its been crickets since the last email sent. I also included my new phone number and they never contacted me. This needs to be resolved.

    Business Response

    Date: 04/23/2025

    Dear Better Business Bureau,

     

    Payactiv is responding to Complaint #******** by ****** ******, filed on 4/17/2025.

    In her complaint, Ms. ****** stated the she is unable to reactivate her Payactiv account. As part of our investigation, we have attempted to contact her via phone and email to request additional information. We were unable to reach her, and she did not respond to our correspondence.

    We hope to hear from Ms. ****** soon and encourage her to contact our compliance department at ************

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been asking this company for help trying to figure out why their app hasn't updated since last week (exactly one week today), this is a company that's attached to our paychecks at work and if their app isn't updated it can truly cause us to have real difficult issues with our pay and I've had alot of problems with them in the two years or so I've been with them but always let it go, well this time I've been asking them for an entire week now what the problem with their app is and all they do is repeat their questions, run me in circles over and over and over after waiting forever to even get someone online AND NO MATTER WHAT NOBODY WILL ANSWER MY ONE QUESTION AS TO WHY THEIR APP HASN'T UPDATED SINCE APRIL 9TH AND NOBODY WILL ANSWER IT, I can't even get a supervisor I'm always told one isn't in right now. This has all caused me such problems with my pay and my bills not that this company cares because it's not them going thru these problems and I just want to be treated fairly like anyone else would want, including them at that company, something needs to be done because this is not a professional or even a nice mattered way to be treated, I wouldn't do it to my customers, I know that!!!! I just don't want and truly can't afford any more issues with my pay I don't understand how this is allowed to keep happening to us when all we do is make our paychecks but have our money messed with especially when things are set up for specific times and dates, that really really causes big issues. Thank you so much for your time. *********, ******* ******

    Business Response

    Date: 04/22/2025

    Dear Better Business Bureau,


    PayActiv is responding to Complaint #******** by ******* ****** filed on 4/16/2025.  

    In her complaint, Ms. ****** stated that her hours were not updated and she was unable to access funds through the Payactiv app. However, since submitting the complaint, she has confirmed that her hours have been updated and she is now able to access her funds.


    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transferred $250 from an upcoming paycheck to my debit card on November 30, 2024. I have not received the transfer to this day. I've called and sent several emails and sent them my back statements. All I want is my money back and no one can tell me where it went.

    Business Response

    Date: 04/21/2025

    Dear Better Business Bureau,


    Payactiv is responding to Complaint #******** filed by **** ****** on 4/15/2025.


    In her complaint, Ms. ****** reported issues receiving her funds. Following an internal review, we can confirm that Ms. ******** concerns have been successfully addressed and resolved to her satisfaction. She has been notified accordingly via email.


     Should the BBB have further questions, please contact our ********************* at **************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling payactiv for the last 3days and has had no results.. First it was I need to call my employer did that.. Than I still couldnt log in ask to speak to supervisor no supervisor available ask for a complaint number no number ask for a corporate office no corporate office.. For them to deal with a lot of major businesses they provide horrible service to the business employees.. I have a voice recording of the whole very unprofessional conversation.. And how they continue to give you the run around without handling the situation this is very stressful I am an emotional wreck need to handle my business and cant this is wearing heavily on me I wish I could start an class action lawsuit against them for emotional damage and mental damage

    Business Response

    Date: 04/16/2025

    Dear Better Business Bureau,


    Payactiv is responding to Complaint #******** filed by ******* ******* on 04/11/2025.

    In her complaint, Ms. ******* reported that she was unable to access funds from her Payactiv account. As part of our investigation, Ms. ******* has confirmed that the matter has been resolved to her satisfaction since filing the complaint.


    Should the BBB have any further questions, please contact our ********************* at **************************************

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is some of your pay you can access. The past two weeks they claim the software has problems. I need this money to pay bills. I need to access this money.

    Business Response

    Date: 04/16/2025

    Dear Better Business Bureau,


    PayActiv is responding to Complaint #******** by ******** ***** filed on 4/10/2025.

    In her complaint, Ms. ***** reported her inability to access funds from her Payactiv account. As part of our investigation, we attempted to contact her via phone and email, but we were unable to reach her, and she did not respond to our correspondence. However, per our internal review, Payactiv can confirm that the issue has been resolved successfully since placing this complaint.


    Should the BBB have further questions, please contact our ********************* at ***************************************************************

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to get this business to help me get into my account since 4/5/25. I have spoken to multiple agents who have not helped me whatsoever. Then Im told to email a certain email to talk to a certain department and they take days to reply. This business keeps telling me my account was linked to a different number then what I log in with even though I have sent screenshots of what shows on my end. Ive never changed my phone number, they had to of done this on their own. This has caused a financial burden on me not being able to get into my account.

    Business Response

    Date: 04/11/2025

    Dear Better Business Bureau,

     

    PayActiv is responding to Complaint #******** by ******** ********, filed on 4/9/2025.

    In her complaint, Ms. ******** stated that she was unable to access her Payactiv account. As part of our investigation, Ms. ******** has successfully access her account and confirmed that her matter has been resolved.

     

    Should the BBB have further questions, please contact our ********************* at ***************************************************************.

PayActiv, Inc. is NOT a BBB Accredited Business.

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