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Find a Location

Xoom Corporation has 1 locations, listed below.

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    Business ProfileforXoom Corporation

    Money Orders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2211 N 1st St, San Jose, CA 95131
    BBB File Opened:
    4/28/2022
    Years in Business:
    27
    Business Started:
    12/3/1996
    Business Incorporated:
    7/30/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Xoom A PayPal Service
    • Xoom, Inc
    • Xoom.com
    Business Management
    • Jaime Beach
    Contact Information

    Principal

    • Jaime Beach

    Customer Contact

    • Jaime Beach
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    45 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I tried to buy an item online and the company suggested to use Xoom to send the payment. I tried to send the payment on May 2 and was told the payment will be deposited on May 6. As of today, May 22, 2024, the payment has not been received. I tried to contact Xoom to cancel the transaction, but they not willing to cancel and saying the payment was made on May 5. I have attached the date, the transaction was made and an email where they said the payment will be made on May 26 and coming back and lying saying they made the payment on May 5. I have called them and sent them emails to refund the money but they haven't done that.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Darren B

    1 star

    01/15/2024

    After using the service for simple things 6 or 7 times successfully by sending money from one of my accounts to another one of my accounts both in my name. While I wad away working a winter storm that devastated the east cost of America. My wife was stranded at a gas station with my 3 small children. I remembered xoom working in the past and was going to use it to send the same transaction numbers I've used in the past.A few minutes after sending the money I realized it hadn't arrived yet at 3:35 am. After checking my account I seen the transaction had been flagged for security reasons. I was told to contact support via phone. After calling the number I quickly learned their service wasn't available until 9am. Xoom promised instant money transfers without warning its customers of this fraudulent behavior. They either want to collect information from you to sell it to a 3rd party. Or they're trying to make the process so difficult you eventually cancel the transaction while they keep your fee.Absolutely criminal type behavior. I won't be using this service in the future.

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