Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Venmo regarding a fraudulent chargeback, mishandling of my dispute, and failure to notify me of important account actions, resulting in a loss of $5,200.Key Issues:1.Fraudulent Chargeback: On October 8, 2023, Venmo withdrew $5,200 due to a chargeback on a **************** transaction. The payment was incorrectly processed as a business transaction, which led to the chargeback being mishandled.2.Failure to Notify: I was not notified of my account being flagged or the funds being withdrawn. Only an email requesting a callback was sent, which I saw after the funds were taken.3.Misleading Information from Venmo: Multiple representatives assured me that my documentation was sufficient and that I would be refunded. Despite this, my case was later denied without explanation, and the documentation was never reviewed.Requested Resolution:1.Refund of $5,200: I request a refund for the fraudulent chargeback, as my documentation proved the transaction was ******************* of Chargeback Process: I request that Venmos chargeback policies be reviewed for fairness and consistency.3.Accountability for Misinformation: I request accountability for the misleading information provided by Venmo representatives.I trust that the BBB will help resolve this matter fairly.

  Business Response

  Date: 04/18/2025

  Dear ****** *********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23121842
  
  

  To Whom It May Concern,
  
  
  Thank you for forwarding Venmos response. Unfortunately, the message I received appears to be automated and does not address any of the specific and well-documented concerns raised in my original complaint.
  
  I am now requesting a formal human review of this case by Venmos **************** or PayPal Corporate Escalation Team.
  
  Summary of Issues:
  
  On October 17, 2024, a Venmo supervisor (******) provided a secure upload link and requested documentation proving the legitimacy of a $5,200 rent payment I received on August 29, 2024.
  I submitted seven pieces of documentation through the official Venmo portal.
  On October 24, another supervisor (Alin) confirmed via phone that the documents had been received, reviewed, and validly supported the transaction. He stated the case had been mishandled and would be escalated for refund.
  Despite this, I later received a written response claiming no documentation was ever requested or revieweda clear contradiction and failure of internal process.
  The $5,200 was siphoned from my account immediatelybefore I was even made aware there was a dispute or claim.

  
  Clarifying Payment 2 (October 8, $3,000):
  
  The $3,000 payment sent on October 8, 2024, was made in good faith but never reached me, as Venmo removed it from my account the same day it was sent. The sender then contacted her bank and the payment was reversed.
  
  I am not challenging this senders actions in any way.
  
  However, the reversal was processed the same day, without any contact from me or request for supporting documentationclear evidence that no proper investigation was conducted, similar to the mishandling of the first payment ($5,200 on August 29).
  
  My Position:
  This situation reflects a broader failure of duty, transparency, and procedural integrity. I have:
  
  Recorded phone calls with Venmo employees confirming I followed the correct dispute process
  Screenshots and help ticket logs showing timely documentation submissions
  Evidence of contradictory communication and failure to escalate as promised

  Additionally, this may constitute a violation under the *************** Transfer Act (EFTA), particularly as it relates to misrepresentation, denial of recourse, and lack of proper review of unauthorized transaction claims. 
  
  My Request:
  That the BBB request a human-led review by Venmos or PayPals ****************.
  That I be contacted directly by a representative with decision-making authority to review the documentation and call recordings I am prepared to provide.
  That this matter be resolved fairly and professionally before it requires further escalation through regulatory channels.
  
  I have already attempted resolution through Venmo and have been met only with automated responses, despite following every step in good faith. Im still willing to resolve this cooperatively, but I need a human to engage with the evidence and correct this clear mishandling.
  
  
  Sincerely,
  ****** *********
  Venmo Username: @******-Sip
  Phone: ************
  Email: **********************************
  
  

  Business Response

  Date: 04/22/2025

  Dear ****** *********, 

  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23121842
  To Whom It May Concern,
  
  
  I am submitting this response to formally request intervention by a human representative at both BBB and PayPal/Venmo, as it is now clear that my case has been processed using a series of automated or scripted responses that do not address the core concerns of my complaint.
  
  
  Despite providing detailed evidence, including:
  
  
  A recorded call with a Venmo supervisor confirming the validity of my documentation
  Confirmation that I followed Venmos dispute instructions precisely
  Proof that I was explicitly told I would be refunded after documentation review
  
  
  
  
  Venmo has continued to respond with template replies focused solely on Purchase Protection eligibilitywhich is not the basis of this dispute.
  
  
  This is a case of internal misrepresentation, mishandled process, and breach of verbal commitments made by Venmo agents. The refusal to acknowledge thisdespite specific names, dates, and recordingsdemonstrates a complete lack of accountability.
  
  
  I am now requesting:
  
  
  That this case be reviewed by a supervisor or senior dispute specialist at PayPal/Venmonot routed back through their generic resolution queue.
  That BBB confirm whether human review is occurring on submitted rebuttals, or if there is a path to escalate this to a case manager for further oversight.
  
  
  
  
  If no such path exists, I would appreciate formal acknowledgment that this dispute will not receive human resolution and is being closed as-is, so I can move forward with additional legal and regulatory remedies.
  
  
  Thank you,
  ****** *********
  Venmo Username: @******-Sip
  Phone: ************
  Email: **********************************
  
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the phone with customer service which three different times they refused to put me to the supervisor and hung up on me "****" "*****" "*******" then blocked my account from being able to call in so I had to call in from a different phone number in order to get a hold of a venmo customer service *** and that *** finally supposedly send me to a supervisor well I asked the to transfer me to a manager and yet the supposed supervisor this sounded like he was in a bathroom told me he refused to transfer me to his manager and that I was out of luck and hung up on me and the process of all of this they had advised me in every action I'd take it on my account in order to try to link a debit card or bank account and then as of the result of their advisements they ended up locking up my account to where I no longer could link a bank card or debit card to my account and could not transfer to my funds at all they're only explanation was sorry for the inconvenience" I'm not going to transfer you to my supervisor have a good day this is where this ends" is the last one that I talked to had said to me... I highly highly recommend people using any other bank besides venmo they're not only a con but they are unjust and not equipped properly to serve the community or their customers they are rude they are vengeful and they are absolutely unprofessional

  Business Response

  Date: 04/11/2025

  Dear *********** ******, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended account

  Business Response

  Date: 04/11/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Fraudulent Activity on My Venmo Account Dear ********************** Support Team,I am writing to report an issue regarding fraudulent activity on my Venmo account. A total of $894.04 was charged under reference number VM-R-IRR-*********. Additionally, my account has been suspended.I have several emails and chat records from your customer care team acknowledging that this was indeed fraud on my account. I was informed that I would be able to create a new account and that the stolen funds would be credited back to my original form of payment. However, this has not yet occurred, and I am growing increasingly frustrated with the entire process.I have already contacted my bank and filed a dispute regarding the fraudulent transactions.Could you please provide an update on the status of my case and when I can expect the resolution promised?Thank you for your attention to this matter.Sincerely,** **********

  Business Response

  Date: 04/09/2025

  Dear ** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Venmo / Paypal customer support department on 02/18/*******/12/2025 and was told I could not recover lost funds stolen from my account via platform. However, the problem remains unresolved. I attempted to resolve this issue by 02/19/2025, but my efforts were unsuccessful. My debit card account was compromised, and funds were stolen in the amount of $1,119.24 which the platform wrongfully denied my dispute / appeal claims along with PERMANETLY terminating my account after situation was brought to their attention. I have documents, police reports, and etc provided to company during this situation. Account specialist stated since I still had money in my account it was ok the funds covered funds of unauthorized transactions used. Please Help

  Business Response

  Date: 04/03/2025

  Dear Tovier ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23060828
  
  I am rejecting this response because:
  The business response was VERY unprofessional unsatisfactory and unacceptable towards consumers who use their platform for financial reasons. I intend to SUE PayPal and Venmo for such inconvenience and poor communication within this matter. 
  Sincerely,
  
  Tovier ******

  Business Response

  Date: 04/06/2025

  Dear Tovier ******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23060828
  
  I am rejecting this response because: Nothing has changed it is not fair your blaming for my account being hacked alog with funds being stolen.
  
  Sincerely,
  
  Tovier ******

  Business Response

  Date: 04/09/2025

  Dear Tovier ******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23060828
  
  I am rejecting this response because: Yall have no sympathy or protection in place for your customers the customer service is terrible. Customers are blamed for various issues if they rely on two main factors to log in and report issues with app. 
  
  Sincerely,
  
  Tovier ******

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold some test strips to Two Mom's Buy Test Strips and they pay me with Venmo but it was a mistake made with my payment. I put @mskim but it was wrong mine is @mskim_ so my money went to the wrong person and I'm having a hard time getting my money in the right account with **********************. It was March 10

  Business Response

  Date: 04/09/2025

  Dear *** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out my card was taken and has been being used since middle of February it was used on Dominos orders and at a discount store five transactions in total I contacted them at first I thought that a worker stole it from the store but that turned out to not be the case I am being told I have to wait for a refund I really needed that money I had it in there for savings I just noticed because like I said I only used it to put savings in if I dont hear back in the next day I will probably have to file with the *** this is so upsetting. They kept using the money on the card and had tried to use it several other times but I was only depositing money here in their hands why they were able to use it for so long. Im still unsure now who actually took the card or where I lost it when I lost it obviously its nobody I know but If I dont hear back I will be doing all that regardless I have to file a police report today I was just hoping to work this out before so I didnt have to mention this in the report Im literally begging for someone to fix us **********************

  Business Response

  Date: 04/03/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/25 at 1:00pm FEMA deposited $3,564.00 for emergency housing needs into my Venmo account. 2/4/25 my pay of $883.36 was deposited, again on 2/11/25 of $855.56. On 2/12/25 5:42 pm my federal tax return was deposited in the amount of $1,265.75 dollars. On 2/13/25 at 8:15am Venmo suspended my account. They said due to suspicious activity, but refuse to tell me what activity was suspicious. On 2/14/25 at 1:42pm I received an email from Karsyn G. saying my account was permanently deactivated. They would hold my funds for 180 days and IF the funds are available for transfer they would email me. The email ended with "any future contact or inquiries will NOT be answered and the matter will be considered closed upon receipt of the email.

  Business Response

  Date: 04/03/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two charges that were taken from my Venmo account without my knowledge. this incident happened on March 3, 2025. two amounts were; $499 and $500. On same day I called my financial institution to cancel my card i have been using with Venmo and to stop payment of this two transactions. this was done on March 3 when I made call. I have tried numerous times to get in touch with a rep **** Venmo but it's all automated. I don't get any response from them. My financial institution gave me Venmo's phone number to call and its same number i have been calling:************. I have never had a problem with funds being taken from my account thru them. My account was compromised. I need answers as I am an elderly woman living on social security. Thank you, **** *********

  Business Response

  Date: 03/28/2025

  Dear **** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I received me and my spouse income taxes which were direct deposited into my account that I have had for over 5 years and had the irs deposit money in my Venmo account. ********************** decided to permanently freeze my account and I cannot get my money for 180 days. This affects our lively good living paycheck to paycheck. I need help getting rid of this account from this business and switching it to my linked account I have with them through navy federal

  Business Response

  Date: 03/24/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal