Reviews

This profile includes reviews for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

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  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

Review Details

• Review fromFelton P

  Date: 06/12/2025

  1 star
  They froze my account, give no reason for, vague and constantly saying it is to verify my identity, i have submitted documentation to them but they are saying it will take up to seven working days. How on earth can a business lock your own money that you deposit in with them and then they can lock it. They are saying because they are federally regulated and hence why, YET they did not say why it was locked. They should be reported, they can not freeze an account and expect it to be ok for 7 working days, there are people that work and get paid via venmo, why in gods name are they allowed this sort of practice. They do not even give a reason why they did it and feels so weird that they can just freeze an account but get away without giving any reason. They need to be reported because holding an account for 7 days of your YOUR own money until they confirm sounds backwards, especially AGAIN they did not give a reason. It is awful and frustrating for people, if i ever get my account released, i am terminating my acct with **********************, it is not worth the frustration and stress to be with use a business that can lock your own money at any moment for no specified reasons for days and expect people to just suffer on Venmo's ridiculous 7 day period. What on earth is this.

• Review fromShelly V

  Date: 06/11/2025

  1 star
  They are the worse bank ever I filled a despite in March still nothing I call and call nothing its been passed 50 days than I finally get a ************ hangs up on me

• Review fromKenya W

  Date: 06/11/2025

  1 star
  I wish I could give zero Stars but unfortunately I have to use at least a star. Venmo is prejudiced. They suspended my account for no reason. Upon trying to figure out what was wrong with my account and trying to reactivate it for 3 months and getting the run around after sending verification of my identity and primary bank account they deactivated my account permanently with no explanation of how I violated my user agreement which I have not because I have only made 2 transactions on this account. I called customer service to get clarification and the only thing that stood out out was that my ID race did not match my race on ,y Venmo account. Which is frustrating because I am multiracial and I DO have the option to opt out of anything regarding *** religion ethnicity and race. They don't give clear answers to anything and are just like cashapp and refuse to properly communicate.i do not recommend them and I wish I could sue for emotional destress because this was draining making my PTSD and anxiety flair up to say the least

• Review fromSamuel J

  Date: 06/09/2025

  1 star
  I just opened an account with ********************** and deposited $500, as soon as I tried to withdraw my money they froze my account. They arent responding to my emails and the customer service representatives keep telling me that I will be able to withdraw my funds soon. I will be going to civil court and filing a lawsuit against them because this is ridiculous

• Review fromStephanie M

  Date: 06/06/2025

  1 star
  Within a few brief minutes they were unable to refund a transaction that was sent to an incorrect user so its basically just money lost. The customer service was AWFUL. No help.

• Review fromCharles J

  Date: 06/06/2025

  1 star
  Someone hacked my venmo and STOLE MY MONEY and Venmo is doing NOTHING ABOUT IT!!!! How did they even ALLOW this to happen????? I will never use Venmo again.

• Review fromMichael G

  Date: 06/01/2025

  1 star
  ***** id give 0 stars if i could. Honestly, thisnis just an overall complaint about the horrendous operation venmo runs overall. The support is difficult to contact and work with, their automated trasaction security system will decline trasactions without any information as to why and support has no way to find out why they just guess untill it works or you get told to wait and the issue occurs again 24 hours later and have to stsrt support all over. The support does not ****** to what your saying. They will freeze your account if you sibmit multiple trasactions that fail in a short period but do not provide any warning that these could occur WHILE your submitting multiple trasactions. Navigating the phone system is like sitting through a college course on everything that Could be your problem and its almost impossible to actually get to a place or person where you solve your problem. You can close a frozen account. You HAVE to verify your identity and submit photogrpahic evidence of your ID before you can close a frozen account so mines just going to stay frozen. I have no faith in this business to either provide good service or support nor keep my banking data and pii safe. They have attempted to use over automation to save money and it shows. They dont even know how their own system works when you ask for help. AVOID THIS BUSINESS. There are far better competitors that provide much better service and support.

• Review fromRebecca C

  Date: 05/29/2025

  1 star
  The worst customer service experience ever. This customer service representative refused to submit documentation to unfreeze or unsuspend my account that happens very often and resulting in not being able to buy my sick child's medication. This affected my child and myself quality of life because the customer service representative wanted to be a brat because she felt some kind of way about how assertive I was about the urgency of me needing to be able to access the money on my account. Then I called again and they left me on hold for over an hour until the customer service hours were closed and I called back it was not able to get through. I then proceeded to message the chat customer service that left me on red after I expressed the urgency of the situation I still have yet to access the money and get my daughters medication. Put yourself in a mother's situation where their daughter is crying and they cannot help them because someone that has access to help a situation just decided that they were going to make it worse

• Review fromTony D

  Date: 05/28/2025

  1 star
  Someone hacked into my account and sent $500 to a person I don't know. I reported the unauthorized transaction the same day and then changed my password and added additional security features I didn't have on my account before. Initially Venmo said they found no sign of unauthorized activity when I was the one who reported the unauthorized activity. I responded by telling them to do better and reminding them I reported it. The later responded and said they decided in my favor and I should receive a refund in the next five days. That was nearly two weeks ago. I've since called where they escalated the issue to an Account Specialist who emailed me a few days later saying my account was no longer frozen which had nothing to do with my problem and showed they either didn't care or didn't know what happened on my account. I replied and explained things with a couple of screenshots showing I didn't receive the refund and a week later never got a response. I called again today and was told to send screenshots of my bank account and it would get escalated again to someone who hopefully knows what the heck they are doing. This has been a complete mess dealing with them. 22 days later from when I first reported the transaction and still waiting.

• Review fromAnya R

  Date: 05/27/2025

  1 star
  Terrible credit card. Lowered my limit after I had paid off over 30%. $15 charges everytime you call to change address or phone number. 35% interest. Then they charged me over $92 in interest AFTER I paid the card off and canceled my card. Absolutely a terrible card that is not to help us but only hurt us. I have many other great cards that actually help. This one is TRASH!!!