Reviews

This profile includes reviews for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

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  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

Review Details

• Review fromTony D

  Date: 05/28/2025

  1 star
  Someone hacked into my account and sent $500 to a person I don't know. I reported the unauthorized transaction the same day and then changed my password and added additional security features I didn't have on my account before. Initially Venmo said they found no sign of unauthorized activity when I was the one who reported the unauthorized activity. I responded by telling them to do better and reminding them I reported it. The later responded and said they decided in my favor and I should receive a refund in the next five days. That was nearly two weeks ago. I've since called where they escalated the issue to an Account Specialist who emailed me a few days later saying my account was no longer frozen which had nothing to do with my problem and showed they either didn't care or didn't know what happened on my account. I replied and explained things with a couple of screenshots showing I didn't receive the refund and a week later never got a response. I called again today and was told to send screenshots of my bank account and it would get escalated again to someone who hopefully knows what the heck they are doing. This has been a complete mess dealing with them. 22 days later from when I first reported the transaction and still waiting.

• Review fromAnya R

  Date: 05/27/2025

  1 star
  Terrible credit card. Lowered my limit after I had paid off over 30%. $15 charges everytime you call to change address or phone number. 35% interest. Then they charged me over $92 in interest AFTER I paid the card off and canceled my card. Absolutely a terrible card that is not to help us but only hurt us. I have many other great cards that actually help. This one is TRASH!!!

• Review fromKristy M

  Date: 05/23/2025

  1 star
  A transaction was initiated by mistake on my account and was canceled literally 3 minutes after it was done. Venmo held my money for 7 days. I could not make any purchases for 7 days!!! Over Memorial Day weekend!! Supervisor never contacted me back and **** hung up on me. Just avoid Venmo.

• Review fromDaniel L

  Date: 05/23/2025

  1 star
  F****** WORTHLESS!!!Piece of s*** foreigners will not listen to you and steal all of your money.

• Review fromDante L

  Date: 05/22/2025

  1 star
  I do not recommend Venmo to be used for anything. They have a tendency of false advertising with saying you may receive your paycheck early. It is false they have all types of extra they have to do on their side that they are not committed to anymore. Your direct deposit times can range from 1-4 hrs in difference. So if you are use to be on a timely manner. Venmo is not for you. Their service in their eyes is only how they want it to work when they want to. They do not get back to you about complaints or follow up. Also libe agents **** do not read anything you are expressing. They like to skim the chat n pick the information they think you want to hear. Very disgusting company. Will not be using Venmo or recommend to anyone.

• Review fromshiela O.

  Date: 05/21/2025

  1 star
  I was thinking about relocation to **********. So, I ended up contacting what I thought was associated with the *********************. This company was Costa Rica Immigration Experts. ******* was my contact person. I explained to her my situation and my concern. And that her website alone with information on their relocation assistance. She informed me that this was something that she could assist me with. We planned my trip to her office in March, and my plane was set for April 20th, 2025.I made the trip on that day but didn't get to meet with her until the following day, which was April 21, 2021. This was the date my issues started. First, I explained to her what I'd already advised her of, and she assured me that my income would be verified by one of her agents out of ******* in the **. He handled my income verification of my income. I asked her if my income was from self-employment and not any type of pension, how would I qualify under this premise? Because I would have to be a citizen already to work in her country. She stated that it wasn't a problem. So, I asked for a copy of the document and was told that after I signed it. When I completed her paperwork and asked for a copy, I was told no by her assistant. At this point, I didn't know how the rules were and didn't get upset, not knowing what they would do. When I got back to the state, I contacted Venmo, my credit card company, to file a dispute. Then I was told to open two bank accounts that I can't get into in the ******. I hope this letter is understandable, because I suffer from a few ADHD issues. I sent in proof, yet they had their mind made up in three days with little to no regard for my proof. How can I ask a company to take money when no services were rendered, and they failed to reply to my concerns about $2600? And my money was kept by ****************** Services of **********. As with Zille, they need to be shut down. Both agencies banking services and the fraudulent service in **********

• Review fromMonte H

  Date: 05/21/2025

  1 star
  If i could leave a negative star i would. I was using venmo for months, adding funds, even using their debit card. Then i got into crypto, long before venmo.Buying and selling works fine, but they will block when you send to an external wallet, just as Cash app does.Venmo also places holds on my funds, which is how I make my money. I gave them a good review before i found out that they know what the problem is, but they deny and act stpuid so that can hold your funds. Imagine, if a company can hold just some funds from many people at a time, think of all the interest that will make before being forced to give your funds back. Nice gimic Venmo.Time to shut down corporate geed...

• Review fromAaron W

  Date: 05/16/2025

  1 star
  This company needs to be completely shut down. My account was frozen and locked because I paid my bills, literally for my rent, gas and phone bill. I can not use my card to make purchases and can not withdraw my money from an atm. I work 50 hours a week and the biggest mistake by having my direct deposit go to Venmo which has stolen my funds. I will be seeking legal help as soon as possible. Warning to any who has or is considering Venmo do not use this service.

• Review fromBetty P

  Date: 05/13/2025

  1 star
  I received an email from Venmo about my quarterly statement. I only used the app one time. So I decided I needed to close the account. It wouldn't let me because it said it was frozen and to contact the support team. So I had to download the app so that I could chat with a real person. She informed me there was a security flag on my account and that was why it was frozen. In order to close the account, I would have to upload my ID with me holding it and send it to her through chat to give to an account specialist. That was the only way I could close the account. I told her no thank you, it was a security risk for me. She informed me that I could not do any transfers on the account while it was frozen. I told her I use PayPal anyway and they never ask me to send them a copy of my ID. Something is fishy with this. In an AI generated world, I'm not about to send my ID through some chat line. It can stay frozen.

• Review fromJulie F

  Date: 05/13/2025

  1 star
  Trying to figure out how to initiate a bank transfer from my checking account to ********************** accidentally initiated it. Then wanted to cancel it immediately and there was no way to stop it. I called Venmo there was no actual human being that would answer the phone or help me with this. My bank could not stop it either.. the transfer is not going to actually occur until five days later so my money is not in my bank account nor in my Venmo account the fact that I cannot talk to an actual person is ridiculous and the fact that I have no access to my money is absolutely unacceptable. This platform is ********.