Business ProfileforAzazie

I created an account with ********************** to buy a bridesmaid dress for my friends wedding. After purchasing the dress on July 9th it was unexpectedly cancelled, money returned on July 12th. July 13th I was told the reason was because I missed in the shipping policy that the company does not a deliver to third party couriers. This is understandable. I responded July **************************************************************************************************** our building, other than ***** *** had *** leave packages outside, all of which were stolen. I asked if my work address was acceptable and provided the information. On July 16 I sent a follow up email asking three questions; if the work address was acceptable, if I sent it to my apartment and the package stolen if the company will resend the dress at no extra cost, and if it was possible to have it shipped to a store for pick up (like *** storefront where pick up requires ID). On July 17th I responded a third time requesting if they would not respond to my email then could they reactivate my account so I may reorder the dress on my own to a secure address. July 21st, I have tried to open an account under my husbands email and with my name and phone number and his email/account was closed due to unusual activity or similar verbiage. When I asked the online chat why a new account would be closed the following response was received. If your Azazie account was closed shortly after opening it, it may be due to interactions that were not in line with the company's expectations for respectful communication. Azazie emphasizes the importance of maintaining a courteous and professional tone with their customer service agents. If the company's guidelines regarding respectful communication are not followed, it can lead to the termination of the conversation and the closure of your account.I was disrespectful asking questions to move a process along. I do find it inappropriate to call a customer a thief.