ComplaintsforFluidmaster Inc
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have three **** toilet seals that have leaking issues valued at $28.90. After contacting Fluidmaster by email for assistance, I was advised I needed to cut a triangle into the seals so they dont bunch up. I reviewed the instructional sheet and it makes no mention of cutting the new toilet seal so it doesnt leak ***** matter and water. I was advised that Fluidmaster doesnt offer refunds for their product, that has an advertised 10 year warranty on the retail packaging. The leaking has caused damage, but I only want my original purchase dollars refunded and be rid of this product.Business response
04/08/2022
Hello and thank you for contacting us about your concern. Please call our headquarters and speak to one of our *************** Reps so we can file your claim and work with you to get a resolution.
Please contact us:
(949) 728-2000dept Risk
******************** Ext 2342
**************************************
Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The product makes the toilet overflow.Business response
11/17/2021
Dear Customer,
I need some more information from you. I would like to know which product of ours you purchased and what retailer, wholesaler or online service you used. In most cases the problem can be resolved over the phone and I am certain we can help resolve this quickly for you.
If you purchased the item from Fluidmaster directly please give us the order number, full name and your email address. Please contact Fluidmaster's ********* Services and ask to speak with (me) *****************************. I can be reached Monday thru Friday from 8:00am thru 5:00pm pacific standard time. Call toll free at ************ or e-mail me at ***********************************.
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.