ComplaintsforRunning Warehouse, LLC
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a pair of Altra Via Olympus shoes on 2.9.23 (order #7947679) from Running Warehouse. I paid an additional $16.60 for the Next Day Air option. I received the shoes with creases in them. I informed their customer service representative Natalie via email on 2.10.23, and I provided pictures of the shoes as well. I never wore the shoes period. Natalie said they would not know if someone had worn the shoes… the shoes showed otherwise. My complaint is that Running Warehouse did not give me my full refund of my 1st payment through AfterPay of $50.04. A chat agent stated today that they don’t refund shipping fees. and I can see in my bank app that I only have a pending refund for $33.44. I think this is wrong for them to keep the shipping fees irregardless of them offering free returns as well as paid returns. AfterPay pays the vendor upfront for the total purchase amount of the item(s) including the shipping fees. The customer is then billed in 4 installments of the total amount that is to be paid directly to AfterPay. I did not see any stipulation about Running Warehouse keeping shipping fees in black in white on their website prior to purchasing the shoes, or when inquiring to Natalie via email about the return label. If I had saw that or been properly informed, then I would not be disappointed now. I also know that I would have ordered elsewhere because that doesn’t make any sense. I believe that this is deceptive practice and I should have my $16.60 returned to me. After all, they clearly sent me shoes someone had worn and they didn’t give me a full refund for my trouble. I doubt that quality control checks are in place. This is unfair to customers that need their money that they paid.Business response
03/01/2023
To whom It may concern,
Thank you for bringing this to our attention. Our records indicate that a full refund for the value of the shoe has been processed on February 28th, 2023. We are happy to additionally refund the initial shipping charges paid of $16.60. A refund order has been processed to the original payment method of Afterpay in the amount of $16.60. A copy of both refund orders can be found below. Please let us know if we can be of further assistance.
Sincerely,
J******
Running Warehouse
-----------------------------------------------------------------------
** Order: 7983432 Date: 02/28/23 **
-- Billing Address -- -- Shipping Address --
T***** ********
-----------------------------------------------------------------------
Product Name Order Price Total
Dissatisfied Altra Shoe Return -1 169.95 -169.95
Altra VIA Olympus Men Shoe Gray/Yellow 10.0 D
Sub Total = -169.95
Sales Tax = -13.60
Ship Via: Refund = 0.00
Payment Method: Afterpay = -183.55
----------------------------------------------------------------------------------------------------------------------------------------------
** Order: 7985979 Date: 03/01/23 **
-- Billing Address -- -- Shipping Address --
T***** ********
-----------------------------------------------------------------------
Product Name Order Price Total
Retroactive Refund 1 -16.60 -16.60
Sub Total = -16.60
Sales Tax = 0.00
Ship Via: Refund = 0.00
Payment Method: Afterpay = -16.60
-----------------------------------------------------------------------Customer response
03/01/2023
I have reviewed the response made by the business in reference to complaint ID 19514890, and find that this resolution is satisfactory to me.
Regards,
T***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.