Business ProfileforTag Collision Repair Center

DO NOT REPAIR YOUR VEHICLE HERE IF YOU CARE ABOUT YOUR CAR'S FIT AND FINISH. TERRIBLE CUSTOMER SERVICE AND PRACTICES. I recently took my vehicle to Tag Collision Center in **********, **. to get an estimate. My car had been in an accident that was not my fault. I was talking to one of the Shop's representatives on the phone and wanted to know if genuine parts will be used for the repair. I was concerned especially because of a friend of mine dealing with a water roof leak after his vehicle had been repaired. When I asked if genuine parts will be used for the repair, she replied that only non-oem and used parts will be used. She also told me that if they used OEM parts, that I would be responsible for paying the difference. I did not think that it is fair as the accident is not my fault and they are taking OEM parts out. It will be reasonable to put OEM parts back. She immediately put me on hold and when she returned, she said "we are not compatible". and that they will not be repairing my car. I asked what was the reason for denying me the service and she replied "There is nothing we will to make you happy" and asked me when I would go pick up my car. When I went to pickup my car that same day, I can tell she was very upset. Another person was helping me, which was very professional. The person that I had talked on the phone approached the desk and asked "do you know what you are doing?" still clearly upset. I responded, "I heard you". She got my car from their yard and left the key on the counter without saying a word. If you care about your cars' fit and finish, do not take your car here. They will use the cheapest materials.