Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Corkys for many years for our house and a rental (nearby). In December, my tenant told the serviceman from Corkys that they had a mouse problem in the yard. The Corkys serviceman tried together ahold of me to get permission. I was out doing errands. He called my house and talked to my husband who has nothing to do with the rental. Everything including the Corkys billing is in my name. I arrived home in time to call Corkys and told them that I did not want the traps on the property, the young lady I talked to was pleasant and had them removed within the hour, The serviceman was still on the street. I thought that was the end of it. Subsequently, I received a bill for $150.00. But it read that I had paid $26.00 which I hadnt, so the bill read that I owed $124.00. I call Corkys and had to leave a message. After not hearing from them and receiving another bill, I called and again was instructed to leave a message, which I did. I received an email and responded to it. I just received another message and called and was able to talk to a *** who told me that her boss had listened to a conversation and heard it approved. I told her that it was not from me and it was my name was on the bill. I told her that the *** that I talked to that first day agreed to have the traps removed giving me the impression that was the end. The *** told me that I would be ***orted to a collection agency, DO I HAVE ANY RECOURSE OR SHOULD I JUST PAY.? Thank you for your time.

  

  Business Response

  Date: 02/28/2025

  On December 10th customer agreed to add rodent services of $150 for the initial and $20 a month added to the pest control services. Technician noted this:   INPUT GRID HERE: 1-3-3 TECH NOTES: play six blocks subcontract in each bait station, making it a total of 18 on the property. Coming through the back gate from where the carport is one base station on the left side of the house in the planter and on the right side, one behind a palm tree, one behind a aloe **** plant. Thank you for choosing Corky's Pest Control. 

  On the same day as tech was leaving the customer called the office stating she wanted to cancel & the technician went back to the property and removed all the bait stations he just installed. 

  Per the Branch Manager there was a trip fee charged to pick up all the equipment of $150 due to customer had agreed to implement service and canceled after the installation. 

  Thank you,

  ******* *.

   

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I contacted Corkys to resolve a rat problem in my attic and to remove a bee hive in my backyard. I was charged $150 for rodent trapping and $275 for bee service. On the service day, the rat traps were set, the bee hive removed, and I was informed that Corkys needed to install a motion sensor in my attic to monitor rat activity and that it would cost $325. I was informed that it was required and I would have to pay for it as part of the service. I was concerned about the cost but was told they were one-time charges and that rodent trapping was guaranteed to resolve my issue. In June, I was charged $62 for rat service. I contacted Corkys to dispute the charge as no one had been to my home in June and I had paid a flat/one-time fee for the service and still no rat had been trapped. I received no response. In July, I was charged $62 again so I contacted to dispute the charge. Still, no rat had been trapped and I received no response from Corkys. I contacted Corkys several times via phone and text to dispute the June and July charges and to complain about the overall service since there was no resolution to my rat problem in my attic. I was told that my case had been escalated and that a manager would contact me.On 08/01, Corkys came to my home to remove the rat traps and motion sensor. To date, a rat was never caught and I never received a report with the results from the motion sensor. On 08/14, I received an email confirming that I had not requested reoccurring service and that I would receive a refund for June and July. To date, a refund has not been received, I have not been contacted about overall service and charges, and I still have a rat problem.

  

  Business Response

  Date: 09/09/2024

  On 5-02-24 *********** completed charged $275 

  On 5-02-24 Rodent initial install completed  charged $325

  On 5-02-24 Rodent Trapping completed 1 of 4 appts completed charged $150

  5-07, 5-10 & 5-23 Rodent trapping follow *** completed. 

  Customer was refunded $62 for July bill 

  We do have a recorded call with her agreeing to the services. 

  *************** has also filed a dispute with her bank for the charges. 

   

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023 I hired Corkys to treat a termite issue that I had noticed at my home. Following the inspection, I was sold a whole home termite treatment. I was instructed to plan for them to be at my home for an entire day. They said that they would be going wall to wall, treating the entire structure; utilizing a device they said would locate any and all termites. This service, I was told, came with a four year warranty. I was guaranteed that my home would have zero termites for that four year period. When Corkys arrived to render said service, rather than an entire day of exhaustive treatment, the technician was in and out in minutes; treating only a small area near a window. Soon after, the termite problem grew; progressing to multiple areas. I continued contacting Corkys and they made another visit; promising to complete the whole home treatment after advising me that I would, once again, have to plan for the entire day. The day the technician arrived, again, he was in and out in mere minutes; treating a small area near another window. The termite problem has continued to grow. Even the treated areas remain active. I have contacted leadership at the *****************. It now appears that I am being stonewalled. At one point I was even told in writing that I would need to pay a large sum of money in order to continue treatment. Somehow, I have fallen through the cracks of Corkys management and my home is now being decimated as a result. Any assistance that you could afford me would be greatly appreciated.

  

  Business Response

  Date: 08/14/2024

  Customer has an appointment TH 8/15 to resolve and use the termite warranty. Please close. Thank you! 

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From November 10, 2023 through the date of this ********** *****'s **** Control has withdrawn money from my checking account and has failed to provide any pest control services. Today, *****'s pulled out an additional $77 despite stating yesterday we would be credited as well as provided a pest control service this Friday June 14, 2024.

  

  Business Response

  Date: 06/20/2024

  Hello, 

  Upon reviewing the account for ROCMUS there was no 6 week service completed between the months of December through May but were charged monthly. They originally were credited $361.00 on 06/13/2024 as the husband was fine with a credit or refund. I reached out to accounting and they advised no more to be refunded as December 2023 billing stands as they are on monthly billing and June 2024 we applied chemical and serviced the property. After receiving the BBB complaint I reached out to accounting again and same stands. They did REFUND the $361.00 on 06/20/2024 as per the complaint they wished to have a refund. 

  If you need anything further please let me know. 

  Warmest Regards, 

  ****************** 

  Customer Answer

  Date: 06/21/2024

  In response, my husband did not accept a credit or a refund. We asked for a refund and they refused informing us they would only give credit. We still want a refund as we are not interested in using their services given the unfair consumer practices. 

  

  Business Response

  Date: 06/24/2024

  Hello,

  Customer is on a monthly billing and a 6 week service. They pay every month and get service every 6 weeks. Customer was service 11-10-2023 and not serviced until 06-13-2024. They still were paying monthly. Here is a breakdown:

  
  SERVICES EVERY 6 WEEKS:
  11/10/2023 Serviced /Customer Paid $71
  Services DUE 12/20/2023 Not Serviced/Customer Paid $71
  Services DUE 01/31/2024 Not Serviced/Customer Paid $71
  Services DUE 03/13/2024 Not Serviced/Customer Paid $71
  Services DUE 04/24/2024 - Not Serviced/ Customer Paid $71
  06/05/2024 Serviced on 06/13/2024/ Customer Paid $77

  
  CUSTOMER PAID MONTHLY:
  11/08/2023 - $71
  12/08/2023 - $71
  01/08/2024 - $71
  02/08/2024 - $71
  03/08/2024 - $71
  04/08/2024 - $71
  05/08/2024 - $77
  06/08/2024 - $77

  
  CUSTOMER REFUNDED:
  December $71
  January      $71
  March         $71
  April            $71
  May            $77
  TOTAL  --          $361 REFUNDED 

  I hope this helps have a better look at how the billing is. If you need copies of invoices I can provide that if needed.

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bee removal and rodent control, both were incomplete and/or ineffective in July 2023. I've made numerous calls and sent several emails and text messages complaining about the service and this account. The last person I spoke with was ******* in accounts Who assured me that I will be given a call back after he sorts out the account. it's been 2 weeks and I have not received any calls. Since 2024 only, I have called on January 12, 22 and 25 and on march 6 and 12 and spoke to different people about this problem. I have sent numerous texts to ***************** enumerating all the problems and no response was received. I was told the supervisor will be contacting me and I received no calls from any supervisors.I'm including what i've already shared numerous times with *****************, on *****'s voicemail with two other customer service representatives and also with *******.1. The bee removal only incorporated removing the bees and not closing the hole. the bees were returning and I had to hire my own handyman to close the opening to the roof line. The contract and the description on the website specified closing hole.2. There was damage to the ceiling after a service call. that damage was only repaired aesthetically by painting and not actually correcting the fault line3. The traps only captured 2 rats in total. The rats are still rampant in the attic, and no service calls were made since September of 2023. Although initially they tried to vacuum the excrements the attic is now fully contaminated again since there have been no services since September. The gap has not been completed and yet I am being billed repeatedly.4. During the bee removal, there was a small crack to the window which has expanded since that time.Given these issues, the account cannot be settled until the job is complete and the damages to the ceiling and the window are repaired.***********************

  

  Business Response

  Date: 04/04/2024

  Our Branch Manager **** reached out to customer to let her know that he is working with the company to get her problem solved.  Both the manager and supervisor will be at her property on April 12 to help resolve her issues.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to have my property treated for pests over a year ago. I have been charged monthly for quarterly spray. I discovered that despite the technician reporting he sprayed he did not. We have a security fence and gate that requires a code. We do not provide the code to anyone outside our family. I have always thought that my husband let the service man in. He has NOT! When I called CORKYS they showed the notes said the service man was not able to enter both in Oct and Nov but I was still charged. They removed 59$ after realizing Ive been paying all along for service NEVER provided I called again. Ive called about 20 times over the last month. No one returns my call etc. finally last week I spoke to the manager ************************* and she assured me she would adjust my bill so I was only paying for feb. Service.59$ she never did. *** called and left three messages so far for her and no reply. I am certain over the past year or two years Ive subscribed that I have paid for service never provided. I need my bill adjusted. I no longer want service either but first want to have bill adjusted and then quit service.

  

  Business Response

  Date: 02/21/2024

  Upon checking past services for customer *******, I was informed by the ************************************ that she was serviced in December and February. On the months the tech did not do service the tech always put notes in the account that he was not able to get in the back due to the gate being locked and the customer wont give out gate code.  Customer asked the technicians to ring the bell instead.  Most of the time when the tech rang the bell no one would answer.
  
  Customer ******* is on a ****** service and is billed monthly.  ******* was given 3 refunds for the months that she was not serviced. In December the technician put notes in the account of the chemicals that he used for the service.  In February the technician did service again putting notes of the chemicals that were used.
  
  

  Customer Answer

  Date: 02/27/2024

  first of all, I have never provided a service person the code to my property. The very FEW times I let them in they rang the bell. I had assumed FOR MONTHS! that my property was being serviced and that I was not home and my husband let them onto property. When I asked him he said he has NEVER!!!! I have not received ANY paperwork usually left on front door of service completed or calls from the technician. When I initially called ******* they said the notes indicate the tech said he did not spray Oct or Nov YET I WAS STILL CHARGED THE MONTHLY PAYMENT. They gave me a 59$ credit. This is totally incorrect math as o pay 59$ per month for a 6 week service, therefore the actual cost of the service is 90$. I want my 180$ refund immediately. I know for certain this company has lied for months of not years saying they sprayed our property and have not. But I will settle on 180$ refund. This company has the worst customer service of all. No call backs. Lies. Wont give names of supervisors etc. they have MANY similar complaints like mine. I am at the point of filing a lawsuit if this is not remedied immediately.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for *****'s pest control service in 2023, under the agreement of $62/month with services scheduled every 6 weeks. However, the company has consistently failed to uphold their end of the agreement. There have been instances where *****'s did not show up for nearly three months, yet continued to charge me monthly.On January 24th, 2024, I contacted *****'s Pest Control to inquire about their scheduled visit on Monday, January 29th, which was 6 weeks since the last service. To my dismay, I was informed that my appointment was rescheduled for February 9th, a delay of 10 days beyond the agreed-upon time. Due to my prior commitments, I was unable to address this issue until January 29th.Expressing my dissatisfaction with *****'s inconsistent scheduling and their failure to honor their commitments, I requested to cancel my service and requested a refund. Despite assurances from *****, a representative of *****'s, that my refund would be processed within a few days, I have yet to receive it. Subsequent attempts to follow up on the status of my refund have been met with evasion or outright dismissal from *****'s.When I finally reached someone in accounting, I was informed that my billing period on the 24th negated any possibility of a refund, even though *****'s failed to provide the services that I had already paid. This refusal to refund payment for services not rendered is a clear violation of ethical business practices and constitutes a fraudulent act on the part of *****'s Pest Control.*****'s Yelp reviews reveals that my experience is not an isolated incident but a pattern of deceitful behavior aimed at defrauding consumers. It is evident that *****'s intentionally delays or fails to provide scheduled services as a means of profiting without fulfilling their obligations to their customers. This is a complete scam and wire fraud.As a consumer, I deserve to receive the services for which I have paid, or be refunded for services not rendered.

  

  Business Response

  Date: 02/14/2024

  Customer ************************* had services on 7/9/23, 8/8/23, 11/6/23 and 12/22/23.  ******** claimed we charged her for 2 months that she never received services as was scheduled or skipped.  We waived November and December charges.
  The charge for ******* we cannot refund because she is disputing the charges with her credit card company.  She called to cancel her account after the billing date.

  Customer Answer

  Date: 02/15/2024

  *****'s only "waived" two months of charges because I noticed that they didn't show up for months. After few rounds of calls, ******* in customer service finally said that they would "waive" two months of charges, otherwise they would have kept my money and not have performed the service which I had already paid for. **************** was conducted on 11/6, six weeks from that date would have been 12/18, but they didn't show up until 12/22. I was only able to get the 12/22 service because I called in mid Dec asking then what time they would be coming on 12/18. Unfortunately I was told that I wasn't even on their schedule and the soonest they could schedule me was 12/22. During the call, I confirmed with them that moving forward, they would stick to the original schedule which was every 6 weeks from 11/6, and that the next service date (after Dec) would be 1/29. Which is why I called on on Friday, 1/26 to confirm their arrival time for Monday, 1/29 but was only to be told that they wouldn't come until 2/9, which is almost 2 weeks later than what was agreed upon. Given their repeat pattern of consistently and intentionally delaying their service and not holding up their end of the agreement, I finally said to cancel my service and the rep told me that it was no problem and that a refund would be processed in 3-5 business days. They (I spoke to multiple people) NEVER once mentioned anything about the billing period or I would have at least had one more service performed as I already paid for it. I am only disputing it with my credit card company because the last person I spoke to REFUSED to process the refund or to offer any help. *****'s hasn't responded to my credit card company, thus no refund has been received nor processed. Their reasoning for not processing the refund is simply unacceptable. This company is a complete FRAUD that intentionally overcharges consumers. 

  

  Business Response

  Date: 02/16/2024

  We did **************** on 11/6.  ******** says **************** should have been done on 12/18 for the 6-week service but it was done on 12/22.  The 12/22 service is in the same week as 12/18 so it is still in the 6-week.
  When customer ******** called to cancel service, she was told she had called after the billing date and could not receive the refund.  Now she is disputing the charges with her credit card company so we cannot do anything until her credit card company resolves the issue on their end.

  Customer Answer

  Date: 02/20/2024

  This is a complete lie, when I first requested the service, I have always been told that it's every 6 weeks from the last service DATE, not within one week window. This is my exact issue with this company as they intentionally try to delay the service every single time. After few intentional delays, they basically get a whole month for free while still charging on schedule every month. When I called, I was told that it would be refunded, there was ZERO mention of billing date or that I'd be charged for a service NOT performed or do they have any plan to perform. I called almost handful of times since cancelling my service and was told by multiple people that the accounting **** is working on the refund. My final time calling was when they told me that they simply refuse to process the refund and no service is scheduled and that was the first and only time someone has informed me about the billing date. *****'s business model is a complete fraud based on their Yelp reviews as many other consumers are experiencing the same issue with them. *****'s need to process the refund and settle the dispute with my credit card company and I will close this complaint with the BBB. No other response will be acceptable for this intentional fraudulent charge. It is not my job to call them every single a service was due and to make sure that I am getting the service that I paid for. Even after doing so, they still tried to postpone or not perform what was paid for.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/23 I had my house tented for termites by Corkys Pest Control. I gave them a key per instructions and before the tent went on & the house gassed the fumigator hid my house key by the front door, knowing that would be robbers knew their method of operation (MO). My house was broken into and aprox $25,000 of items were stolen. My house was left unsecured by the fumigators. There was no reason to hide the key by the front door while the tent was on. I spoke with a neighbor who recently had their house tented & they did not give them a key at all, they gave access to the fumigators as needed. Once the break in was discovered the fumigator entered the still tented house to see if anything was taken, there was. As we were discussing what to do, I said I did not want to go through this again so close it back up and re-gas it. He went back into the house a 2nd time to take ***** pictures of the damage and sent them to via text. He went back in a 3rd time to check the level of gas still in the house, when he came back out he said there was still a lot of gas in the house. He then decided to close it up & come back later tonight to vent the house.1) My home was not secured; there was no reason to hide a key by the front door. 2) How did the fumigator enter the home 3 times without a mask if there was still a lot of gas in the house, is he Superman? I dont believe that the house was adequately gassed.I request a full refund and Corkys to honor the 4 year guarantee.

  

  Business Response

  Date: 01/15/2024

  Customer ***************************** handed the key to ****** who was part of the crew that was putting up the tent.  ****** wrapped the home and hid the key. 
  
  We have spoken to several fumigation companies, and they have all said it is proper protocol to hide the key on the property.  It prevents the chance that the key gets lost. Fumigators use secondary locks on the doors to secure that even with a key you would not be able to gain entry. The key is hidden on the property, but we do not know where the key is hidden.
  
  ****** confirmed that he installed the proper device to alter the door handles so that the key could not have opened the door.  That is called keyway that was used.  The only way to remove that is with tools.  This is a requirement for every job that is performed by all fumigation companies.  This means that there was no negligence in leaving the home unsecure.  Some windows to the home were left open 3 inches as we are required to do in the *******************.
  
  ******* mentioned to ****** that guns and coins were stolen. ****** took pictures of the property and none of them show what was missing or stolen. ***** the Termite Coordinator told ******* it was procedure to file a police report.  ******* refused to file a police report.
  
  ****** went into the property to confirm it did get the proper kill for the termites.  The fumigation was completed correctly.  ******* will get the 4-year warranty that comes with the fumigation.
  

  Customer Answer

  Date: 01/16/2024

  ***** did not use that "special" key until after the break in occurred, his own photos prove it. If he did how did they use my key to get in? Where is my original key? There was no damage to the lock indicating tools were used. I spoke with my neighbor & she did not give her fumigators a key at all.

  So lets talk about *****, how did he go into the house under the tent when there was lots of gas still in there 4 times without a mask? How did he find a dead spider, under the tent, in the dark, without a flash light or mask? That does not make sense, is he immune to the gas? I found a spider web 4 day ago in my home, they came back mighty fast.

  I do not accept this conclusion. 

  

  Business Response

  Date: 01/24/2024

  The President of *****'s agreed give ****************** a discount on the price he paid for the fumigation and include the 4-year warranty.  The discount we would give him would be $1,020.00.

  Customer Answer

  Date: 01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I miss the good old days when companies cared more about their customers and making things right. Today all companies care about is their bottom line. Corkys broke even; their customer is out 26K. This should have been a full refund and more! I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2023 I paid $99 for mosquito spray for the whole summer. Only one application was provided and since *****'s didn't provide all contracted applications, I am due a refund.

  

  Business Response

  Date: 07/21/2023

  After customer had Mosquito Spray for $99 she saw tech at her next visit and was told the pest control service also helps mosquitos.  Which it does but maybe helps 25% to 40%.  There are no guarantees for mosquitos as they are a hovering pest.  Spray for mosquitos that she paid for targets them specifically.

  Customer Answer

  Date: 07/25/2023

  I only received one treatment for mosquitoes but paid $99 for several treatments to be performed throughout the summer. Since *****'s didn't perform the contracted treatments I paid for, I should be only charged a prorated amount and be reimbursed accordingly. 

  My complaint was not about the effectiveness of the chemicals *****'s is using for mosquitoes, but about charging me for something they didn't perform.

   

   

  

  Business Response

  Date: 07/25/2023

  Customer only paid for the one-time **************** which she had done on 4/26/23.  She also had her Ultimate Pest Control service done on that same day.  If she had signed up for the new ******* Service, she would be on a regular mosquito service. Also, the Ultimate pest control service would also help with the control of mosquitoes, but she cancelled the service in June.2023.

  Customer Answer

  Date: 07/25/2023

  I paid on 4/26/23 $99.00 for the mosquito service which *****'s technician #** **** told me was for the whole summer. An application was provided by **** on the same day I paid the $99.00 and a second application was done by technician #** *** on 6/1/23. The technician ****, who has been at my house five times over the previous months, was all of a sudden no longer available after he sold me the mosquito applications on 4/26/23. It seems like he was fired.

  On 6/20/23 I spoke with ***** in customer service with ***** who mentioned that a credit was being issued for the service which wasn't provided. *********************** emailed me that she was going to check into the matter on June 23, 2023. and I spoke with her on July 7, 2023 when she said she will check with ***** and the branch manager about the status of my refund. On July 12, 2023 I email ************** and asked her to share my email with her manager regarding not providing the service which was not completed as contracted, and therefore I was due a refund.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am charged every 6 weeks, prior to a technician coming to my home for service. I was changed twice without anyone coming out to the house for service. The last visit was early April. I was charged late April for *** and late *** for ***** After cancelling my service in June because I'm being billed with nobody coming to my home. They were to refund me the visits they did not show up for (2.) They refunded one visit. Now even though they see that I have paid for two visits and not received service, They are still reluctant to refund the other payment. The people on the phone are rude and do not want to be bothered. I got "Can I talk now" from one employee when attempting to explain, I have been transferred back and forth from Accounting to a Manager. Left on hold so long, I ended up with a voicemail.

  

  Business Response

  Date: 07/17/2023

  Customer ************************* in on a monthly billing and service is done every 6 weeks.  We did service in April and no service in May that is why he only got 1 refund.  He cancelled service in ********************** tried to explain how the billing works but would not let her speak.