Complaints

This profile includes complaints for Holland Motor Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holland Motor Homes

  251 Travelers Way San Marcos, CA 92069-2797

• 

  Holland RV Center

  77840 Varner Rd Palm Desert, CA 92211-1144

• 

  Holland Motor Homes

  11510 Woodside Ave Ste H Santee, CA 92071-4747

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  Holland RV Center

  77840 Varner Rd Palm Desert, CA 92211-1144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 23 I purchased a Renegade Verona VBH **. I had the Holland Motor Homes install the tow equipment on the ** and on the **** F150 that I would be towing. In June of 2024 my Tow Vehicle suffered a catastrophic failure of the transmission. On investigation the root cause of the problem was extremely poor wiring done by the technician on the **** F-150 to prepare it for towing. When the technician stripped the wire they took off ~75% of the copper at the connection. This subpar connection failed which stopped charging the battery on the Renegade causing the battery on the towed vehicle to run down. **** F150's with a dead battery will exit flat tow mode causing catastrophic damage to the transmission. $8500 later I asked the dealer to cover this cost based on their negligent wiring. I received no relief. Photos of the mistake have already been emailed to the dealer.

  Business Response

  Date: 07/23/2024

  Good morning. After reviewing the complaint, it appears that the consumer was meaning to file a complaint against Holland Motorhomes and Bus Company ***********************************************. We are not associated with that business. Feel free to contact us if you have any questions or concerns. ************

  Thanks

  
  

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Newmar Super Star RV from Dealer, Dealer promised to install certain features in the vehicle. It was clearly detailed in writing as to their obligation both in the sales order and the final purchase agreement. Upon picking the vehicle up they did not perform the contractual agreement. We documented the "we owe you" document clearly stating their obligation to pay for an authorized Newmar dealership to install all necessary parts and cost for the repair. The device required is an exterior macerator system, $3,061.19 as per estimate. I have attempted to contact Holland RV sending numerous emails with the estimate to *********************** (finance), *************************** (service manager), ********* (regional sales manager), ***************************** and ********************************* (General Manager). None of them will respond and reimburse payment for the purchase agreement commitment. No less than six emails over a period of approximately 25 days have been answered. They are avoiding their obligation. Additionally, I incurred 4 hours of travel time, Diesel fuel of approximately $150.00 plus time to obtain the estimate for their review. Currently the vehicle is at ************** ******** for repair awaiting approval and reimbursement. Hollard RV is the classic "used car salesperson" approach, promise everything, take payment, and then disappear on their obligations. Thier dealership licenses should be subject to fines and disqualification as they clearly and intentionally are abusing the consumer rights and protection laws.

  Business Response

  Date: 07/19/2023

  I am truly sorry that you see your overall experience in this way. Everyone from your salesperson, the out of state driver , the detail department, and everyone on the management team worked to meet your expectations, and without question we failed you at several points in the process. From the beginning when I met you during walk through and we had discovered that we were not thorough in describing the out of state delivery process to the handling of adding a macerator could have been handled better. But to throw water on entire process from head to tale isn't fair either. We accommodated you in regards to your time line, the additional equipment you requested at no expense of your own, and not to mention the time and attention you received from everyone. We do care and take pride in helping all of our customers, and since I met you I have made adjustments in the dealership to hopefully avoid any confusion on the Out of state process. And I just approved the additional ****** for your time and inconvenience for installing your macerator. Happy trails to you and your family. And I look forward to the opportunity to help you in the future.

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Winnebago Micro Minnie 1808FBS Travel Trailer **** ***************** Purchased April 5th, 2023. On April 13th we picked up the trailer from Holland RV and did a walk thru and signed all the documents. Once we parked at our residence we opened everything up and got underneath the tailer and discovered part of the frame was broken and the Dexxer torsion bar suspension was covered in rust to the point of failure.

  Business Response

  Date: 04/27/2023

  Thank you for your Winnebago purchase. Blue Compass RV aims to provide the best customer service possible and find resolutions that will make all involved happy.

  Dexter is offering an axle replacement and labor covered as a goodwill gesture. Winnebago, as a goodwill gesture, is offering to cover the costs of the power jacks to be replaced.

  Customer has picked up unit and is very thankful for the service that was provided to him.

  Customer Answer

  Date: 04/27/2023

  Actually it was I who contacted the Dexter Warranty Department and arranged for my own replacement with a company in Escondido.

  Also the undercarriage frame support bracket is still broken. Which Holland RV never fixed.

  As for the Jack Leveling system, nothing is on order and Holland RV is not telling us when we should get it fixed.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Forest River Salem travel trailer in January 2022. When I went to pick it up, which they had 1 month to prepare the trailer before pickup, the pop out was broken and so was the stove. They told us to go ahead and take the trailer and they would research to find out what was wrong with the pop out and they would get approval to get parts for the stove and if they couldnt they would swap out a new stove out of another unit. Either was they would get it fixed for us. There was absolutely no follow up on their part. We called many times to find out what the status was on the answers to the issues and we got the same response each time, which was they were still waiting. They told us to make an appointment to bring back the trailer and thats what we did only to find out that they had not done any research and according to them the guy who worked on it before quit and they had no notes. It is now November 18th and we still do not have our trailer and it is not fixed. We have made payments and purchased a trailer for 10 months that we can not use. They do not return our phone calls so in order to get any updates we have to go down to the rv service center in person. We went about 3 weeks ago and we were told that they got approval to order a new stove and they could not pull one out of the other trailers like we were originally told they day we picked it up. We went again today to get an update and we were told that someone would call us back because they were out to lunch and of course no one called us back. We were told that buying from Holland was supposed to be a great thing with a great service center that catered to their own customers. It was all lies. They do not care one bit about us. They sold us a brand new broken trailer 10 months ago and have no sense of urgency to fix it. We have paid storage fees for a trailer that is not even being stored there and we bought a membership at ************* and paid $800 in HOA fees for the year and have no trailer to use. We deserve our trailer to be fixed and some type of compensation for the money this has cost us.

  Business Response

  Date: 11/19/2022

  *****,

  I call you today, Saturday, to discuss your problems.  I am also going to send you a email so we can communicate.  Please respond to the email so I can help resolve your issues.

• Initial Complaint

  Date:06/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Joyco Travel Trailer at Holland in Santee. My daughter and her son are living in the trailer and only had a few days, when the Grey water tank started leaking. The grey water system does not drain from the regular grey water hose when the designated valve is open for draining the grey water. Thus, my daughter and her son have not been able to use water to shower, wash dishes, brush teeth... etc.,We have contacted **** the Manager on numerous occasions with only a few unpersonable, unsympathetic and disinterested attempts by **** to resolve the issue. We are insured and have a 1 year warranty through Holland, but they have made no attempts to contact us and set up a scheduled technician to come out and take care of the water leak, which can cause irreparable damage to other parts of the trailer if not taken care of, as well as being very big living inconvenience for my daughter and grandson without the use of water. I have emailed, called and contacted the ** Complete App affiliated with Holland RV Centers. I would like to have a professional ** technician come out to my daughter's residence (Trailer ** Park), and resolve this problem. We just purchased the Travel Trailer 2- 3 weeks ago and have been trying to resolve the Grey Water Leak issue from day 3 of physically obtaining the Trailer.If this issue is not positively, successfully and efficiently resolved we will have no other recourse than to *** Holland and or return the Trailer. I hope you can help us get this business to take our issue seriously and deal with our concerns honorably and responsibly, like a good business should. Thank you for your time in the matter. Sincerely,*************************

  Business Response

  Date: 06/23/2022

  Last week we sent a technician out to assist the client with the dumping of his tanks.  He needed more instruction and I was advised the situation was resolved with the client present.  Unfortunately client did not throughly understand the systems on the unit because there were multiple dump values and client was not aware.