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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Investment Security

Franklin Templeton Investments

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

This profile includes complaints for Franklin Templeton Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Franklin Templeton Investments has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ******* shares in Franklin ****************, which is managed by ***********************, a wholly owned subsidiary of Franklin Templeton. This shares were inherited when my mother passed away in May 2019 and are valued at $3,958. In June of this year, I logged into my account to discover that all of the shares had been removed and placed in my dead mother's inactive account. I was never contacted regarding this transaction nor did I authorize it.I have called at least 5 times requesting that the funds be placed back in my account, and every time I get a different story about the situation with no resolution.I can provide my mother's death certificate and last will & testament. I do not think it is ethical for this company to be able to remove my shares/money from my account without my consent, nor for them to put them in a known dead person's account.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      By phone they wouldnt help me. Did the form and sent back . Still no response?!?

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was leading yoga/pilates classes in this location. The staff stole my studio supplies/books & props

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Requesting data deletion of my employee file on backend, was an ntern - *********************** with *************** and my resume -A security concern having knowledge from unauthorized 'information gatherers' whose livelihood may be to gather such as Asian shamans, a senior neighbor (Latino origin), etc.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried contacting the company to obtain cost basis records for company shares I had purchased through their ESIP program. Their website only has a number to call to their fund shareholder line which I have called multiple times. Each time I have been directed to contact ******* ***** who currently manages their ESIP program. After contacting ******* ***** a couple times, each time they have referred me to the prior entity that handled the program before them but that company referred me back to Franklin HR. Tried calling FRI HR multiple times and no one live answers except for a recording. Have left three messages but no one has called me back. Unable to resolve my matter because no one at Franklin is available or not responding in a timely fashion.

    Franklin Templeton Investments is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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