Pet Grooming
Dog Groomer Self Washing & GroomingThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Jun 26, 2021 $120.00 Services provided were not as requested. My ***** ************ ***** was shaved to the skin rather than trimmed 1/2 inch. The groomer offered a credit of $40 towards next service. I never intended to return. Decided to give them another chance and scheduled appt. for Feb 8, 2022. Upon arrival groomer was ************ and ****** Obviously still upset that we were not happy with her work, and taking it personally. She insisted she was going to do the exact same thing again and "entirely shave" our dog even though I made it clear we would only allow his belly & chest to be shaved. Rather than cancel the appointment ahead of time or deny us the credit, she asked me to go elsewhere. She ******* me and then proceeded to talk ************* about me to another customer. I called them several minutes later and spoke to the girl at the desk to ask for the credit owed me to be refunded to my credit card. The groomer grabbed the phone from the girl and began again to verbally attack me, then said she "earned that money" and it's only $30.00 not $40.00. I insisted she owed me the money since it was offered as compensation for the first service that was unsatisfactory then followed up by her refusing to render services today. She continued to be impatient, unreasonable and unsympathetic, and then threatened to hang up on me. So now I'm here. I hesitate to pursue this because I fear ******* or *********** since she seems ********* However, I would like my credit issued and refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.