Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free offer form them .At the end I told them I did not what any other service .Was told they would but my account on hold till I requested service. They billed my credit card for 2 months of service.

  

  Business Response

  Date: 04/09/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 2/3/25. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.  Along with the email notifications, the member had to agree to our Terms of Service upon registration which states that our membership is subscription-based and non-refundable.
  

  However, in recognition of their concerns, we have refunded their payments in full.  We respectfully request this matter to be closed.  Documentation attached.
  

  
  

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against AdvisoryCloud regarding unauthorized and improperly disclosed charges to my account. For the past five months, AdvisoryCloud has been withdrawing funds from my account without providing any prior notification before the charges and without sending receipts after the transactions. As a result, these charges went unnoticed for 5 months. Had I received proper notifications or receipts, I would have canceled my subscription, as I have not been utilizing their services. When I contacted AdvisoryCloud to request a refund, they refused, despite my concerns about their lack of transparency and proper billing practices. They have agreed to refund the last charge but I am seeking full refund. I believe it is unethical for a company to charge customers without providing clear, timely notices and receipts. I am requesting a full refund for the unauthorized charges and an immediate cancellation of any future billing.I appreciate the BBBs assistance in resolving this matter and ensuring that AdvisoryCloud follows fair business practices.

  

  Business Response

  Date: 03/21/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 8/22/24. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.  Along with the email notifications, the member had to agree to our Terms of Service upon registration which states that our membership is subscription-based and non-refundable.
  

  However, in recognition of their concerns, we have offered a refund of one payment which the member has accepted.  We respectfully request this matter to be closed.  Documentation attached.
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Advisory Cloud under their free membership. I was charged the first month's membership of $295 but I did not feel like the service was worth the membership or valuable to my career. I went to their website to try to cancel (they have a cancel at any time guarantee). On the cancellation page, I continuously received an error message. I then tried calling customer service. I got a recording saying they would call me back within two hours. I called several times and never received a call back. I sent an e-mail message to their customer service address and never received a response back. I scheduled a call with an advisor and received an e-mail saying she could not keep the appointment due to an emergency. The business premise of Advisory Cloud is questionable but their cancellation system is absolutely fraudulant. I was able to put a vendor block on my card through **************** but I still have received no communication from Advisory Cloud and still am unable to process a cancellation online.

  

  Business Response

  Date: 03/10/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 1/28/254. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.
  

  We received a cancelation request on 2/24/25 via a voicemail through our system.  The cancelation was processed and confirmation was sent the morning of 2/25/25.  In reviewing her activity history, we were able to see multiple errors as she attempted cancelation on our site.  We have not had any other issues with our cancelation and deeply apologize for the inconvenience and frustration this caused.  
  

  With that said, our free trial allows you to cancel anytime prior to your first charge.  After becoming a paying member, you can again, cancel at any time prior to your next billing date to avoid another charge.  Per our Terms of Service, which the member agreed to at the time of registration, membership fees are non-refundable.
  

  
  

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was debited for $195.00 and I don't know who Advisory Cloud is. They had no correct info on me and told me no refunds.

  

  Business Response

  Date: 01/17/2025

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 12/17/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  This member also scheduled an Onboarding call in which we prepared their account by writing their biography and saving opportunities based on the information submitted by the member upon registration.  Reminders were sent prior to the call, as well as after to reschedule the missed call.  
  

  With that said, although it is outside the scope of our refund policy, we understand the situation and have refunded the member in full.  Please regard this complaint as closed.
  

  
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22797070
  
  I am rejecting this response because: If they did nothing wrong why did they refund my money on January 14th after I filed my claim? Yes I received a refund thanks to the BBB.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial subscription with Advisory Cloud, which was set to end on December 17, 2024. As part of the trial, I scheduled an introductory call to understand their service better. However, this call was also scheduled for December 17, the very day the trial period was set to expire.After attending the introductory call, I realized that the service was not a good fit for my needs and immediately canceled the trial later that same day. Despite canceling on the last day of the trial, I was charged the full monthly subscription amount on December ***** is highly concerning that Advisory Cloud set the introductory callthe key opportunity to evaluate the serviceon the final day of the trial period. This practice feels deliberately structured to make cancellation effectively impossible, as any decision based on the call would already occur after the subscription charge had been processed. This is both misleading and unfair to customers.I am requesting a full refund of the subscription charge, as my cancellation was made promptly after assessing the service. Furthermore, I urge Advisory Cloud to revise their trial and billing practices to provide a fair evaluation window for potential customers.

  

  Business Response

  Date: 12/23/2024

  
  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 12/3/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  We are very sorry to hear that this member was unable to schedule their elective Onboarding call earlier within their free trial.  For clarification, the Onboarding call is not required for membership and access was granted to utilize the free trial from the moment of registration.
  

  With that said, we understand the situation and have refunded the member in full.  Please regard this complaint as closed.

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $395.00 for the service by the advisory cloud that I never received. They had promised to market my profile to various enterprises, helping me land an advisory role with them, but they were fraudulently marketing someone else's profile. So, when I canceled the service, it was exactly the day after the 15-day period of the free trial expired. I never got 15 days as a free trial since they were presenting the wrong information. So they should return the full money.

  

  Business Response

  Date: 12/09/2024

  
  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 8/22/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  When scheduling their Onboading appointment, the member added their LinkedIn link into the booking and our team utilized that profile to build their profile on our site.  I am very sorry that the incorrect information was used, although it was what was sent to us prior to their call.
  Due to the error, we have offered a 50% refund which the member has yet to respond to.  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one month subscription for Advisory cloud. I complained multiple times that the calendar invites to board meetings did not download and never was able to participate in a board meeting. Waste of $395. I talked to someone twice including yesterday 11/22 that I was to cancel and the meeting invites didnt work. I went online cancelled and still was charged $395 today 11/23/24. I want my money back for both months as the service didnt work and they charged me when I still cancelled twice.

  

  Business Response

  Date: 12/09/2024

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 10/9/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.  We received two cancelations for the member which were both AFTER the 2nd charge had already been processed.
  

  In regard to the board meeting, we are so sorry to hear that the board meeting did not sync to their calendar.  To ensure our members know about upcoming meetings, we call and email a few days prior to the meeting.  The meeting can be accessed through their account by logging to our website, adding to your calendar is not a requirement.
  

  With that said, due to the members troubles joining the meeting, we have refunded the most recent payment and ask that the complaint be closed.
  

  
  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22596727
  
  I am rejecting this response because: I have not yet received the refund.  Also, I complained to them for the whole first month as I was ok to spend the $395 if I could use the services. I was never able to use their services and attend a board meeeting as none of the board meetings were available for me to attend due to the calendar issues and not seeing when and how to join the meetings.  I still do not agree with their one month refund.  In good faith due to the multitide of emails asking for assistance and wanting to join board meetings.  They should also credit me both months.  To date, I have no credit from them.  I have attached my credit card statement showing their last charge and pending charges after and no credit to date.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had subscribed to the service from Advisory Cloud for 1 year in November 2023 for $1950. I was not informed that the account will renew automatically for one more year in November 2024. They charged my credit card, without my permission in November 2024, for another $1950.. I accessed their website and cancelled my subscription as well as I called them to let them know to cancel my subscription. I was informed that they can not cancel because they had already renewed my subscription for another year for $******* my opinion, this is unprofessional and unethical. I have cancelled many subscriptions both online as well as physical (like magazines) and money was refunded in each *********** money must be refunded by the company immediately. It seems the company is adopting fradulent practices to get money from the customers.

  

  Business Response

  Date: 11/27/2024

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14 day free trial on 10/29/23 and upgraded to our annual subscription membership while on an Onboarding call on 11/14/23.  
  

  As per our Terms of Service, upon completion of the registration process, each Advisor accepts membership in AdvisoryCloud Platform. For access to AdvisoryCloud Platform as an Advisor, you agree to be billed on regular basis at the current membership rate (the Advisor Membership Fee), until such time as you cancel your membership. The date on which your membership renews is referred to as your "Membership Renewal Date". You can obtain a copy of your invoice for the Advisor Membership Fee by contacting us by e-mail at ************************************************************.
  We also sent a reminder email for the annual renewal 30 days prior to the date of the charge to ensure there are no unwanted charges on their account.  Once your subscription has started, you can cancel your membership at any time by visiting ******************************************* or by e-mailing **************************************** prior to the next Membership Renewal Date. 
  

  With that said, we have made multiple offers to the member including a partial refund but as there is an active dispute with the bank, we are unable to process any type of refund.  We have yet to hear from the member regarding our alternative solution.
  

  
  

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22578025
  
  I am rejecting this response because:

  -Business had  never informed me that the membership will auto renew after one year

  -Business states that they contacted me with offers. But these were useless offers with no substance. They have informed you that they have made an offer with partial refund. To my knowledge, no such offer was made.

  -I have disputed their charge to my credit card. It does not guarauntee that the charge will not be paid

  -Business is using the dispute as an execuse and not refuding the money

  -Business MUST refund the money immediately
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged for a free trail even though I cancelled before it was over.Their free trial states "14 day free trial." All their cancellation emails said I needed to cancel on 11/18. I cancelled on that day, but they still charged me. And they refuse to refund my money. This website is nothing more than a SCAM to take your money.Please see all the others with the same complaint:*********************************************************************************************************************************

  

  Business Response

  Date: 11/27/2024

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 11/181/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  After investigating the issue, we have refunded the members requested amount and ask that this complaint be closed.
  

  
  

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24 I purchased a 1 year membership with Advisory Cloud for $855. When I initially signed up for a 2 week free trial, including an onboarding call. There was not much I could do before the call (about a week into my trial). In the call on 4/24 I was shown boards that I appeared to match my career interests, taught how to set up a profile and trained on navigating my dashboard. I was then offered a discounted membership with upgraded benefits. If I did not sign up now, my price would be over $2000 with fewer benefits. I accepted the offer without completing my free trial. I attended my 1st advisory board meeting 5/7 and learned the board had no relevance to my business and I was unable to contribute. Most of the boards were looking for advisors to provide technical support or assistance with incorporating AI into businesses and did not line up with my background. On 5/31 I canceled my membership and was told I could not get a refund, based on their no refund policy (which was not mentioned in my onboarding call). My membership was canceled as of 9/25, only 5 of the 12 months I paid for. I exchanged several emails with management explaining that I was misled during my onboarding call. I was still denied a refund and offered a free upgrade valued at $2950. Since I had no choice I accepted the offer and paused my membership. On 11/7 I reached out via phone requesting a refund; I would not benefit from the upgraded service either. l spoke with a representative who assured me I would receive a call back from a supervisor either 11/7 or 11/8. I heard nothing until 11/12, when I received an email denying my refund. I called 11/14 and asked to speak to a supervisor. I was told I would receive a call back that day. Instead I was offered the same upgrade as before (via email). I believed I was deceived during my onboarding call and purchased a service that has no value to me. I still have not been able to speak with a supervisor. I cannot sign into my account.

  

  Business Response

  Date: 11/21/2024

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 4/19/24. Upon completion of the registration process, each Advisor accepts membership in AdvisoryCloud Platform. For access to AdvisoryCloud Platform as an Advisor, you agree to pay a non-refundable membership fee (including applicable taxes), which will be billed on regular basis at the current membership rate (the Advisor Membership Fee), until such time as you cancel your membership.
  

  From there, the member completed an Onboarding call on 4/25/24 where we built his member profile for their account, walked them through the benefits and features, and suggested opportunities that we felt would be a fit.  During that call, this member agreed to upgrade to our annual membership at a discounted price.  Confirmation and invoice were sent upon agreement.  ************ and pricing are not usage-based, which is why we are as transparent as possible about it being non-refundable.  Currently their membership is paused so they do not have access.
  

  This individual has access to over 100 different companies looking for executives to be on their advisory board and we add new companies on a weekly basis.  If ever the member finds the company is not a fit, they are able to leave that advisory board and join another. 
  With that said, we have offered an alternative solution to which this individual said they would consider the offer and get back to us in December.