Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contactedBusiness Name:AdvisoryCloud Nature of Complaint:Unauthorized Charges After Cancellation / Lack of Customer Support Complaint Details:In August 2024, I subscribed to AdvisoryClouds ************************* for a monthly fee of $195. The product was marketed as a means to access board opportunities and professional advisory roles. After using the service for a short period, I found it unsatisfactory and not as advertised.I submitted a cancellation request through their online platform, as per the companys stated process. Despite this, monthly charges continued to be withdrawn from my account.Since then, I have made multiple unsuccessful attempts to contact a representative via email and customer service channels to resolve the issue and stop the billing. I have not received any response or support, and the unauthorized billing has continued.I am requesting that AdvisoryCloud:Refund all charges made after my cancellation request.Confirm that my subscription is fully canceled.Address why no representative has responded to my inquiries.I believe this reflects unfair business practices and a failure to honor cancellation terms. If unresolved, I intend to pursue the matter further with my bank and relevant consumer protection agencies.Desired Outcome:Refund of all unauthorized post-cancellation charges Written confirmation of cancellation A formal explanation for the lack of customer service response Transaction Date:August 2024 present (ongoing unauthorized charges)Amount in Dispute:$600 Account Email:***********************

  

  Business Response

  Date: 05/19/2025

  Were sorry to hear that this member was dissatisfied with their experience and appreciate the opportunity to clarify the situation and outline the steps weve taken to resolve it.
  

  Our records indicate that we did not receive a cancellation request from the member until they contacted our support team by phone on May 5, 2025. At that time, we promptly canceled the membership and ensured that no further billing would occur.
  

  Following that conversation, we reached out multiple times via phone and email to provide support and offer a resolution. As a gesture of goodwill, we offered to refund one months payment of $195, despite the billing having occurred in accordance with our published membership terms.
  

  Were pleased to confirm that the member accepted this refund, and the amount has been processed back to the original payment method. The account remains canceled, and no further charges will be incurred.
  

  We appreciate the members feedback and will continue to evaluate how we can improve both our support responsiveness and clarity around the cancellation process to avoid future frustration.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vendor in question is Advisory Cloud **** services and the unauthorized charge to my credit card, which I am disputing. The amount of the charge is $1560 for an annual membership which I did not authorize.On Thursday May 1, I signed up for a 10 Day free trial membership which provides limited access to the ** platform along with an interview with an ** representative which I scheduled for May 5th. I completed the registration process which included a requirement to provide credit card number.I was provided a sign in code (my email) and I created a password. From May 2 through May 5 I received several Emails from ** confirming the May 5th meeting and some emails samples of the types of opportunities available.When I tried to log into the ** application I couldn't because there password was incorrect. I submitted three requests for a reset and never received an email with the reset instructions.During my video conference meeting with ** account representative *****, I started by informing her that I couldn't log on because my password needed to be reset.Through the meeting app, ***** showed me the profile that was set up for me, which was a cut and paste from my Indeed profile.***** immediately stated that the best option was to pay the annual fee because it had the most robust functionality. I stated that I wanted to review the information and services offered in the free trial and would not consider the annual fee but possibly the monthly fee of $195.***** continued to try to get me to commit to the annual fee, but I reiterated that I wasn't interested. During the upsale discussion, I noticed a message that I was being recorded.I emphatically stated I have no interest in purchasing a service until I could review the application and would make my decision once the trial was over.I tried to cancel the trial but needed to enter the request online through the ** application. On may 5 at 115pm I called and email the ** customer service. No response

  

  Business Response

  Date: 05/19/2025

  We sincerely apologize for the confusion and frustration this member experienced. We understand how important transparency and clarity are during the registration and onboarding process, and we appreciate the opportunity to address the concern.
  

  The member registered for a 14-day free trial on May 2, 2025, which includes limited access to the platform and the opportunity to connect with an onboarding specialist. During the scheduled onboarding call on May 5, our representative discussed membership options, including our annual plan. It appears that during this call, the member was mistakenly upgraded to the annual membership despite clearly stating that they were not ready to proceed with that option.
  

  We take full responsibility for this error. Although our process is designed to ensure upgrades are made only with clear consent, in this case, its evident that the upgrade did not reflect the members stated intentions. Additionally, the member reported difficulty accessing the platform due to password reset issues, which added to their frustration. We sincerely apologize for the lack of timely response to their outreach on May 5.
  

  In light of these circumstances, we have issued a full refund of the $1,560 annual membership fee. The refund has been processed to the original payment method, and the members account has been canceled to ensure no further charges occur.
  

  We truly regret the inconvenience caused and are taking steps internally to ensure greater care is taken during onboarding calls moving forward. We value the members feedback and are committed to making improvements based on this experience.
  

  
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against AdvisoryCloud due to an unfair billing practice and the inability to cancel my membership despite multiple attempts.AdvisoryCloud offered a 2-week trial period. While I had the ability to schedule my onboarding call, the first available time they provided was after the 2-week trial window. As a result, I did not have full access to the platformparticularly the ability to join boardsuntil after the trial ended, since that access was only granted following the onboarding session.Despite not being able to evaluate the full functionality of the service, I was charged $195 at the end of the trial. I did receive an email 48 hours before the charge, but it is unreasonable to expect a customer to evaluate a service when critical features remain locked due to scheduling limitations imposed by the company.Worse, when I attempted to cancel my membership, I encountered repeated technical errors on the platform. I emailed my onboarding specialist three times and have yet to receive a response. This lack of support and the inability to cancel a recurring membership is unacceptable and appears intentionally obstructive.I have disputed the charge with my credit card provider and will ensure that AdvisoryCloud cannot charge my card again.I am requesting a full refund of the $195 and written confirmation that my membership has been canceled.I have attached a few documents. Email 1 was sent after my onboarding date, April 26. As you can see, I did not have full access as I was supposed to have during my free trial. Full access was granted to me at the conclusion of onboarding.Image 1 shows the email thread showing my attempts to reach someone.Image 2 shows the error I received when attempting to cancel my membership through their website.

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to respond to this complaint.
  

  Were sorry to hear this member experienced difficulty and frustration while using our platform. We genuinely strive to provide a transparent and accessible experience for every user and appreciate the chance to clarify and resolve this matter.
  

  AdvisoryCloud does offer a 14-day free trial, and we clearly state during registrationas well as in our Welcome email and 48-hour reminderthat the trial automatically transitions into a paid monthly membership unless canceled beforehand. The member received both the registration receipt (which included the exact date and time the trial would convert) and the reminder email 48 hours before billing, which included a direct cancellation link.
  While the onboarding call is a valuable benefit designed to help members get the most out of the platform, it is not a required step for trial access, nor is it a condition of the free trial. During the trial period, members have access to browse and join advisory boards. However, certain featuressuch as messaging other users, answering board questions, or participating in meetingsbecome active only after fully joining a board, which can happen during or after the trial depending on engagement and fit.
  

  Weve reviewed this members account and see that cancellation was not completed during the free trial period. The billing occurred as scheduled and in line with our posted terms. We understand the member later encountered technical issues while attempting to cancel, and we sincerely apologize for any inconvenience this may have caused. It also appears their messages to our team may not have been routed correctly, which we are actively investigating.
  

  With that said, as a gesture of goodwill and in recognition of the members dissatisfaction, we are willing to issue a full refund of the $195 but due to the active chargeback on the account, we cannot process any refunds until the chargeback is settled.  We have ensured that the membership is canceled and no future charges will occur.
  

  We take feedback like this seriously and are actively working with our development team to prevent similar technical issues in the future. Thank you again for the opportunity to respond.
  

  
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free offer form them .At the end I told them I did not what any other service .Was told they would but my account on hold till I requested service. They billed my credit card for 2 months of service.

  

  Business Response

  Date: 04/09/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 2/3/25. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.  Along with the email notifications, the member had to agree to our Terms of Service upon registration which states that our membership is subscription-based and non-refundable.
  

  However, in recognition of their concerns, we have refunded their payments in full.  We respectfully request this matter to be closed.  Documentation attached.
  

  
  

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against AdvisoryCloud regarding unauthorized and improperly disclosed charges to my account. For the past five months, AdvisoryCloud has been withdrawing funds from my account without providing any prior notification before the charges and without sending receipts after the transactions. As a result, these charges went unnoticed for 5 months. Had I received proper notifications or receipts, I would have canceled my subscription, as I have not been utilizing their services. When I contacted AdvisoryCloud to request a refund, they refused, despite my concerns about their lack of transparency and proper billing practices. They have agreed to refund the last charge but I am seeking full refund. I believe it is unethical for a company to charge customers without providing clear, timely notices and receipts. I am requesting a full refund for the unauthorized charges and an immediate cancellation of any future billing.I appreciate the BBBs assistance in resolving this matter and ensuring that AdvisoryCloud follows fair business practices.

  

  Business Response

  Date: 03/21/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 8/22/24. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.  Along with the email notifications, the member had to agree to our Terms of Service upon registration which states that our membership is subscription-based and non-refundable.
  

  However, in recognition of their concerns, we have offered a refund of one payment which the member has accepted.  We respectfully request this matter to be closed.  Documentation attached.
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Advisory Cloud under their free membership. I was charged the first month's membership of $295 but I did not feel like the service was worth the membership or valuable to my career. I went to their website to try to cancel (they have a cancel at any time guarantee). On the cancellation page, I continuously received an error message. I then tried calling customer service. I got a recording saying they would call me back within two hours. I called several times and never received a call back. I sent an e-mail message to their customer service address and never received a response back. I scheduled a call with an advisor and received an e-mail saying she could not keep the appointment due to an emergency. The business premise of Advisory Cloud is questionable but their cancellation system is absolutely fraudulant. I was able to put a vendor block on my card through **************** but I still have received no communication from Advisory Cloud and still am unable to process a cancellation online.

  

  Business Response

  Date: 03/10/2025

  We regret to hear that this member is dissatisfied with our services. Transparency and a positive member experience are top priorities for us, and we strive to ensure all members have a clear understanding of our policies.
  

  This member signed up for our 14-day free trial on 1/28/254. To ensure clarity regarding the trials automatic transition to a paid membership, we send a confirmation email at registration outlining the exact date and time when the first charge will occur. Additionally, we provide a reminder email 48 hours before the trial ends, which includes a direct link to cancel if the member chooses not to continue. Our membership structure is not based on usage, which is why we clearly state that fees are non-refundable and provide multiple reminders before billing.
  

  We received a cancelation request on 2/24/25 via a voicemail through our system.  The cancelation was processed and confirmation was sent the morning of 2/25/25.  In reviewing her activity history, we were able to see multiple errors as she attempted cancelation on our site.  We have not had any other issues with our cancelation and deeply apologize for the inconvenience and frustration this caused.  
  

  With that said, our free trial allows you to cancel anytime prior to your first charge.  After becoming a paying member, you can again, cancel at any time prior to your next billing date to avoid another charge.  Per our Terms of Service, which the member agreed to at the time of registration, membership fees are non-refundable.
  

  
  

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was debited for $195.00 and I don't know who Advisory Cloud is. They had no correct info on me and told me no refunds.

  

  Business Response

  Date: 01/17/2025

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 12/17/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  This member also scheduled an Onboarding call in which we prepared their account by writing their biography and saving opportunities based on the information submitted by the member upon registration.  Reminders were sent prior to the call, as well as after to reschedule the missed call.  
  

  With that said, although it is outside the scope of our refund policy, we understand the situation and have refunded the member in full.  Please regard this complaint as closed.
  

  
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22797070
  
  I am rejecting this response because: If they did nothing wrong why did they refund my money on January 14th after I filed my claim? Yes I received a refund thanks to the BBB.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial subscription with Advisory Cloud, which was set to end on December 17, 2024. As part of the trial, I scheduled an introductory call to understand their service better. However, this call was also scheduled for December 17, the very day the trial period was set to expire.After attending the introductory call, I realized that the service was not a good fit for my needs and immediately canceled the trial later that same day. Despite canceling on the last day of the trial, I was charged the full monthly subscription amount on December ***** is highly concerning that Advisory Cloud set the introductory callthe key opportunity to evaluate the serviceon the final day of the trial period. This practice feels deliberately structured to make cancellation effectively impossible, as any decision based on the call would already occur after the subscription charge had been processed. This is both misleading and unfair to customers.I am requesting a full refund of the subscription charge, as my cancellation was made promptly after assessing the service. Furthermore, I urge Advisory Cloud to revise their trial and billing practices to provide a fair evaluation window for potential customers.

  

  Business Response

  Date: 12/23/2024

  
  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 12/3/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  We are very sorry to hear that this member was unable to schedule their elective Onboarding call earlier within their free trial.  For clarification, the Onboarding call is not required for membership and access was granted to utilize the free trial from the moment of registration.
  

  With that said, we understand the situation and have refunded the member in full.  Please regard this complaint as closed.

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $395.00 for the service by the advisory cloud that I never received. They had promised to market my profile to various enterprises, helping me land an advisory role with them, but they were fraudulently marketing someone else's profile. So, when I canceled the service, it was exactly the day after the 15-day period of the free trial expired. I never got 15 days as a free trial since they were presenting the wrong information. So they should return the full money.

  

  Business Response

  Date: 12/09/2024

  
  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 8/22/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.
  

  When scheduling their Onboading appointment, the member added their LinkedIn link into the booking and our team utilized that profile to build their profile on our site.  I am very sorry that the incorrect information was used, although it was what was sent to us prior to their call.
  Due to the error, we have offered a 50% refund which the member has yet to respond to.  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one month subscription for Advisory cloud. I complained multiple times that the calendar invites to board meetings did not download and never was able to participate in a board meeting. Waste of $395. I talked to someone twice including yesterday 11/22 that I was to cancel and the meeting invites didnt work. I went online cancelled and still was charged $395 today 11/23/24. I want my money back for both months as the service didnt work and they charged me when I still cancelled twice.

  

  Business Response

  Date: 12/09/2024

  We are so sorry to hear this members dissatisfaction with our services. It is never our intention to mislead our customers.
  

  This member registered for our 14-day free trial on 10/9/24.  In an effort to ensure all members are fully aware of when their free trial will automatically conclude, we send a receipt with the specific day and time the member will be charged at the end of their 14-day free trial. We then send a reminder 48 hours prior to charging the card on file.  This email also has a direct link to cancel the membership if the individual preferred not to continue.  ************ and pricing are not usage-based, which is why we are transparent as possible about it being non-refundable and reminding the member before they are charged.  We received two cancelations for the member which were both AFTER the 2nd charge had already been processed.
  

  In regard to the board meeting, we are so sorry to hear that the board meeting did not sync to their calendar.  To ensure our members know about upcoming meetings, we call and email a few days prior to the meeting.  The meeting can be accessed through their account by logging to our website, adding to your calendar is not a requirement.
  

  With that said, due to the members troubles joining the meeting, we have refunded the most recent payment and ask that the complaint be closed.
  

  
  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22596727
  
  I am rejecting this response because: I have not yet received the refund.  Also, I complained to them for the whole first month as I was ok to spend the $395 if I could use the services. I was never able to use their services and attend a board meeeting as none of the board meetings were available for me to attend due to the calendar issues and not seeing when and how to join the meetings.  I still do not agree with their one month refund.  In good faith due to the multitide of emails asking for assistance and wanting to join board meetings.  They should also credit me both months.  To date, I have no credit from them.  I have attached my credit card statement showing their last charge and pending charges after and no credit to date.
  
  Sincerely,
  
  ****** *****