Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with TFC CREDIT CORP I do not have a contract with the credit agency. They did not provide me with the original contract as requested
Business response
05/06/2024
We do not have a client under this name. Can you provide more information to help lookup your account?Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not aware of this account. I have reached out to 3 credit bureaus and TFC CREDIT CORPORATION to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have TFC CREDIT CORPORATION that I have no account with them and 3 credit bureaus can simply remove it from my credit.Business response
04/22/2024
If you believe you are a victim of identity fraud, please contact us at ************ so that we may begin the investigation.Initial Complaint
03/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
In July of 2023 I enrolled at IOT LVN program. TFC was part of the financial aid. I withdrew from the program on 2/21/24 due to program not as advertised. Key components of the program were not made available to the students. ATI module key component in learning and test taking to prepare the student for NCLEX. During 2nd semester the modules were locked and not available to students. I sent that concern to the Administrator. After the day I dropped the modules were opened. The program is very unstructured and the instructors are not organized. One of the instructors is homophobic and transphobic. ******************* on several occasions made anti LGBT and Trans comments during class and was pushing her conspiracy theories on students. This made it a very toxic and hostile learning environment. When complaints where made against her, ******************* she would retaliate and down graded assignments, essentially failing you. Since I no longer am enrolled, the loan thru TFC is no longer being used towards the program. At no time during my enrollment was I told that if I withdrew from the program that the loan would remain active. The financial aide department signed many of the loan documents on mine and other students behalf without notify us. I want this loan discharged.Business response
04/22/2024
We have confirmed the debt with the loanholder. We encourage the student to reach out to their former school to make sure her concerns are addressed and to see if they are able to adjust her loan.
Customer response
04/22/2024
Complaint: 21427498
I am rejecting this response because:
Payments are due to TFC NOT the school. I have contacted the school and they advised they were waiting on TFC to get back to the school. I would like a itemized statement from TFC indicating where and what the "loan" was applied to. You should really get to know your customers, her is a him. *******.
Sincerely,
*******************************Business response
04/23/2024
TFC is the servicer for your school, not the loanholder. The school receives the funds. You may reach out to us to receive a list of all payments you have made.Customer response
04/24/2024
Complaint: 21427498
I am rejecting this response because: payments are NOT being made to school rather to TFC.
Sincerely,
*******************************Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with TFC Credit Corp. I have never had an account or opened an account with TFC ********************** Corp. They have never provided me with a contract as requested.Business response
01/29/2024
We have a signed contract we were servicing for your ******************************************** account. If this is fraud, please contact us directly, so we can begin the appropriate process.Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The creditor that TFC is reporting on my Experian credit report is actually closed and has been closed since 2022. My two other credit bureaus state it's closed. The actual creditor no longer exists they permanently closed.Business response
10/31/2023
The credit reporting is accurate.Initial Complaint
10/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable with this debt with TFC credit Corp, I do not have a contract with them. They did not provide me with the original contract as requested.Business response
10/25/2023
Per our conversations, the debtor is aware of their debt and has previously made payments on the account. They may receive a copy of their signed contract by reaching out to us.Initial Complaint
09/29/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I never recieved a contract for the loan. I do not have the terms and conditions of the loan so I can dispute the non-payment that hurt my credit report. I should be in deferment and it is not.Business response
10/10/2023
The student signed the contract and in addition to the copy she signed, a copy was sent to her email. The account is not under deferment as this account is not eligible. The student can reach out to us with any questions.Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I sent a letter off on January 15,2023 and March 1,2023 .To remove personal information and account inaccuracies that I don't want on my credit report.According to the fair credit reporting act. 15 USC **** .I have the right to privacy .And also According to 15UCS **** NO financial institution is ever suppose to share my information to ******************. These are clear violations of my federally protected consumer rights. For the record, the following information is being erroneously included on my credit reports I advised you on 2 separate occasions, more than 75 days and again 40 days ago to delete account #****** **** from my credit report. I am not liable for this debt with ftc credit corp.I dont have a contract with TFC CREDIT CORP ,I DEMAND THIS ACCOUNT BE REMOVED FROM MY CREDIT REPORTBusiness response
07/08/2023
We have reviewed your account and it is reporting to the credit agencies correctly. If you disagree, please call us to discuss specifically what you disagree with so we can explain the reporting.Initial Complaint
10/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed that there is inaccurate account that I needed to report. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:Account Name TFC CREDIT Balance $0.00 Account Number **********Business response
10/03/2022
Please explain what is inaccurate. The info you sent says you do not have a balance. Do you believe you have a balance?Customer response
11/04/2022
This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name TFC CREDIT Balance $0.00 Account Number **********Business response
11/04/2022
Showing a 0 dollar balance should not result in any dispute. Please explain the concern.Initial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!Business response
08/19/2022
This is a repeat complaint
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.