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Find a Location

Cooper Companies, Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCooper Companies, Inc.

    Health and Medical Products
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company develops, manufactures and markets specialty healthcare products through its coopervision and coopersurgical units.

    Products & Services

    Copper Companies, inc., offers a wide range of products and services designed to advance vision care and women's health. CooperVision is a world-leading manufacturer of contact lenses that addresses the most common and complex vision challenges, bringing a refreshing perspective that delivers real advantages for customers and wearers.

    Business Details

    This is a multi-location business.

    Find a Location

    Cooper Companies, Inc. has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6101 Bollinger Canyon Rd. Suite 500, San Ramon, CA 94583
      BBB File Opened:
      12/1/2006
      Years in Business:
      44
      Business Started:
      1/1/1980
      Business Started Locally:
      1/1/1980
      Type of Entity:
      Corporation
      Number of Employees:
      1200
      Alternate Business Name
      • CooperVision, Inc.
      • CooperSurgical, Inc.
      Business Management
      • Mr. Albert G. White III, President & CEO
      Additional Contact Information

      Fax Numbers

      • (925) 460-3648
        Primary Fax

      Phone Numbers

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      7/12/24 Second set of contacts delivered since first order was damaged. Started filling out for $200 rebate on phone. Paid $864.96 and $60 for exam.Took a break, after uploading something was wrong. Tried next day. Tried again something was wrong, can't complete. Invalid code. Called customer service, 45 min hold, my phone doesn't work for rebate. So now I need a different phone?What? I don't have a computer. Mail it in? So you loose it or claim you never received it?Email, no response. This company is not accredited. I just want my rebate and my daughter wanted to see. This is awful.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adrienne J

      1 star

      07/24/2024

      Rebate denied. Now I'm reading about lawsuits against your company for eye injuries. Recalls spanning from 2011 to 2023. I regret my purchase.

      Cooper Companies, Inc. Response

      07/31/2024

      Hello, it appears that you are from ****** based on your zip code so we cannot look up your rebate to see what happened as we are based in the **. Please call ************. Thank you.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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