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Find a Location

Monex Currency Exchange has 1 locations, listed below.

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    Business ProfileforMonex Currency Exchange

    Currency Exchange

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    183 w San Ysidro Blvd #A, San ysidro, CA 92173
    BBB File Opened:
    5/2/2022
    Years in Business:
    2
    Business Started:
    5/2/2022
    Type of Entity:
    Sole Proprietorship

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On Sunday October 1st I went to exchange US Dollars to ******* pesos, all around the location has advertisement of the exchange rate, also inside the establishment, I exchanged my money and then I realized that I was missing a lot of the money exchanged, I gave ***** dlls at a rate of ******* per dollar, I was expecting to receive ******** but I received ********* then I told the cashier and she told me it was because that there is a commission on *****% and I asked her where do you mention that and she pointed a piece of paper that is about 3 x 3 inches hidden on a corner of the office, it is insane how someone with normal common sense will pay *****% of commission where most of the places don't charge anything, its so sad, unfair and frustrating that they are taking advantage of people by misleading and hiding what they actually charge, its trickery, gimmick and dirty business that they are hiding and they say they are protected by law with that ridiculous small hidden paper, I took pictures of everything to prove how difficult is to see the paper and not get tricked. Also I realized that they had their business permit expired.I was scammed with ************************************************************************** please stop this people and type of business Its heartbreaking to know they let people get away with this by misleading and cheating the system, thank you, as I mentioned I have pictures and videos of everything to prove.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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