ComplaintsforVeros Credit LLC

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im disputing this charged off account because I got scammed , I was sold a Lemon car as a clean title , when I tried returning the vehicle , they did not let me , I turned the vehicle to the Creditor and they marked it down as a repo , sold it at auction to someone else as a clean title , and I was never informed about anything after that , I saw that on my credit Report it was marked as a charge off , I never got any paperwork on it , . I did not receive any documentation when it was reported as a charge off or any of that .I would appreciate your help on taking this charge off of my credit . Thank you

  

  Business response

  04/17/2024

  Please see attached PDF file for complete response.

  

  Business response

  04/22/2024

  This communication is in response to a consumer complaint received on April 13, 2024, filed by ********* ******** (“Claimant”) regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted.
  
  In the consumer complaint, Claimant does not specifically bring new information.  
  
  With respect to the position that someone else was referred to, the response included a typographical error at the conclusion of the response. All other information stated in the response related to Claimant. It is noteworthy that Claimant has not taken issue with any specific fact stated therein other than stating it is “false” simply because of the typo. 

  Customer response

  04/23/2024

  The company claims that referring to me with a different name was just a “Typo” , they claim everything else is correct , and they ask for me to provide more information , but I don’t have anything else since I never received any information , at this point they can justify referring to me with a female name of Ms.***** as a simple “typo” but my claims of them having false information  is not justifiable , they did not just misspell my name or anything on their letter they completely changed my name , and with these complaints they , have updated the balance of the closed account with the amount of 5 dollars , I feel like this is just retaliation , all they have is false records and they claim that I never tried to fix anything when I did , but they all of a sudden have no records of it , I also made complaints for Veros Credit with the state attorney’s office and with the Consumer Financial  Protection Bureau all I want is for them to remove this charge off off of my credit and this company wants to continue to lie and use false records against me to get their way . The tactics they use are not lawful in anyway . 

• Initial Complaint

  02/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My payment is due every 5th of the month , however around the same time my card information was compromised for 600$ with fraud so I was waiting for my dispute center to resolve this issue. In the mean time I did make a payment for 131 today and I should be able to pay the remaining balance thats well Under $200 on 2-20-24. I am not more than 14 days late to be in reposession status please look into this thank you

  Customer response

  02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a car in August **** first off There were so many things wrong with car and I told them as well dealership refused to fix I kept telling them that nothing was done. I made a payment plan online to have my payments they said they didnt see it. They spelled my name wrong as well But they reported my vehicle stolen and took it never contacted me or anything I want my money back I put down for this car.

  

  Business response

  12/06/2022

  ******************** concerns were previously addressed in Complaint ID ********.  Company restates and incorporates its prior response. At this time, the Company is no longer the servicer of the purchase agreement. With respect to the down payment, claimant made the down payment directly to the dealership. The Company at no point received any part of the down payment. Please direct any communication related to the down payment to the selling dealership.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account does not and has never belonged to me it has caused me to lose housing, financing and more to date !

  

  Business response

  07/15/2022

  Upon review, the Company is unable to locate an account or credit dispute associated with Elerit Wizzard using the identifying information provided. Elerit Wizzard is encouraged to provide any other information that would identify an account with our office.  In order for Veros Credit to further its investigation, please provide us with the following:

  Sufficient information to identify the account or relationship that is in dispute.
  Full Name, and
  Full Account Number, or
  Social Security Number, or
  Last 6 of VIN, or
  Last known address provided

  Specific information that the consumer that consumer is disputing and an explanation of the basis for the dispute.

  Supporting documentation reasonably maybe required by the creditor to substantiate the basis of the dispute.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 02/29/2020 My car was involved in a police chase that resulted in the car being totaled, I was not the driver. Veros Credit has put it on my credit as a repossession, which was false! The car was not drivable AT ALL. It needs to be removed from all 3 credit bureaus because the car was not a repossession!

  

  Business response

  04/12/2022

  This communication is in response to a consumer complaint received on April 07, 2022 filed by ***************************** regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credits ********************* where an investigation into this matter was conducted.
  

  In the consumer complaint, ******************** claims the company is furnishing inaccurate information to the credit reporting agencies.
  
  According to our records,on March 8, 2019, claimant and ASV ********** entered into a Retail Installment Sales Contract (****) for the purchase of a used 2015 ******* Sonata.  The **** was assigned to Veros Credit (Company), and an account was created reflecting the obligations thereunder.  Under the terms of the ****, Claimant promised and agreed to repay the principal amount financed in the sum of $12,069.99,plus a finance charge expressed as interest at the annual percent rate of 24.49%,as more particularly described in the purchase agreement, in monthly installment of $350.68 over 60 months. 
  
  Upon review of ******************* file, the account was in payment default when the accident occurred,and our office had to secure the vehicle after the accident resulting in a lawful repossession. Therefore, a repossession is accurate. As a courtesy, our office will request for the credit reporting agencies to remove the repossession from the customers credit, and we have updated your payment history.  Please allow 3 to 5 business days for your account history to be updated with the credit reporting agencies.

  Customer response

  04/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  01/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My car was impounded by ********* police department in December 2021. It was put on a 30 day hold. I paid the full amount 1400 to Veros credit in order for my vehicle to get released. That included all towing fees, lot fees and a car payment as well. It wasn't taking by Veros credit for any reason so I don't think it should be noted as a repossession. Especially it going on my credit. With that being said now I was late on my December payment. I believe 120 dollars short. I was supposed to make the payment by January 1 and I did try at ******* December 31st. The payment wouldn't go through since I didn't know my account number and it was being asked by the clerk I did leave as I didn't feel well. (I know you guys don't care) & I actually ended up testing positive for covid. So I went on a five day quarantine. I then made a payment of 520 dollars around 2 pm and it was 100 dollars short which wouldn't be an issue just my miscalculation that I didn't include the 100 dollars. Either way the young man who had informed me that I needed to make a 120 dollar payment said he could give me an extension for the month of January anyways. Therefore i only owe 100 dollars for January. So after the 520dollar payment was made at 2 pm my car was still reposed and towed while I was grocery shopping. My pregnancy and covid made it difficult but I did inform Veros that they'd have the payment by the 7th of January. If I recall I made it actually on the 6th of January. I would appreciate if they'd work something out with me. I need my car I will be having my new born soon. Also since the first payment when I called Veros to ask how I could make the payment I mentioned that I needed my dude date to be moved and they informed me I had make at least 2-3 payments before being able to change my due date. So I mentioned I'd be late due to having rent due at that same time. Act number ******* ****** ****** ****  My name ******* ****** Birth date ******* Last four of social ****

  

  Business response

  01/13/2022

  According to our records, Ms. ****** purchased a used 2016 ****** ****** from ******* **** ***** on September 2, 2021. Claimant financed $17,652.03 at the rate of 22.0%, and agreed to repay the principal amount and finance charge beginning on November 1, 2021 with monthly payments in the amount of $492.79. In the purchase agreement, she agreed that she would not expose the vehicle to seizure or involuntary transfer. She further agreed that fi she defaulted, the vehicle can be repossessed.  On November 2, 2021, the Company was informed that the vehicle was impounded and subject to a 30 day hold by law enforcement. The Company repossessed the vehicle on November 3 due to the seizure and to minimize impound storage fees and costs. At the time of repossession claimant was also in payment default. Throughout December, claimant made various payments to reinstate the vehicle and pay for fees advanced. On December 29, claimant was advised that her payments did not total the full amount to constitute a contractual payment that was due for December 1, 2021, and was advised of possible ramifications of payment default. Claimant details that an extension may have been discussed in this conversation. However, an extension is valid only if a signed document is received. There is no record of a returned and signed extension form, so no extension was given.  Between December 29 and January 6, the Company attempted to contact claimant, but was not successful. As a result of claimant’s continued payment default, the account was assigned for repossession a second time. Despite Claimant’s payment, that occurred on the same day as the repossession, did not remedy the entire payment default.  The Company is obligated to report accurate and complete information to the credit reporting agencies. 

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son, ***** ********, was making payments for a truck loan to Veros Credit. He passed away on November 15, 2021. I am the executor for his estate and have been trying to get information about his loan. I don't know if its been paid off or what his balance is. The only phone number that I have is *** ********. Sometimes I can get someone to answer it and sometimes they don't. Consistently I am told the system is down and they can't give me information. I have emailed them with a copy of the death certificate and my executor paperwork. I get nothing in response. Meanwhile, his monthly payments continue to stack up.. I would like to at least be able to sell the truck or have them pick it up, depending upon his balance. I don't know where to turn to... If I could get into my son's phone, then I can probably figure out his account number and do it on-line... But I can't and have no way to find this out. Anything you can do would be appreciated. I just want to settle my sons estate

  

  Business response

  12/28/2021

  This communication is in response to a consumer complaint received on December 22, 2021 filed by ***** ********** regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted.

  
  In the consumer complaint, Ms. ********** claims that she is unable to speak to anyone at the company to discuss her deceased son’s account. Ms. **********’s desired resolution is to sell the vehicle or have it picked up.

  
  Upon review of the consumer’s account file, the amount to pay off Mr. ***** ********’s account as of the date of this response is $19,839.87, accruing $11.07 daily, exclusive of any other fees or charges that may accrue. The compliance department understands that you have been in contact with our representatives regarding this issue.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My payments were on time then 2 of my last payments were sent back I immediately made a payment to start covering the 2 returned payments then my car gets repossessed. I have been trying too talk too someone about getting my car back but to no avail. All I get is a automated payment number but can't make a payment because I have to contact customer service but I can't seem to get in contact with them.

  

  Business response

  12/17/2021

  This communication is in response to a consumer complaint received on December 10, 2021 filed by ********************* regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credits ********************* where an investigation into this matter was conducted.

  In the consumer complaint, **************** claims he has been unable to get in contact with customer service to discuss his account. ****************** desired resolution is a billing adjustment.
  
  According to our records,**************** purchased his vehicle, and in doing so signed a retail installment sales contract to finance the purchase on June 22, 2021. **************** agreed to make monthly payments of $322.06. **************** thereafter requested a due date change, making the monthly payments due on the 7th of each month. During this time, some of ****************** payments were returned. Subsequently, ***************** vehicle was repossessed due payment default. **************** claims to have made the payments that were previously returned.
  
  Upon review of the consumers account file, ****************, upon receipt of ****************** complaint,the appropriate department was notified to contact **************** to address the return of the vehicle. We invite **************** to call in to the customer service line as needed.

  Customer response

  12/17/2021

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *********************
  
  
   
  

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They repossess august 27 2021 my car payment was supposed to be taken out on Friday and money was never taken out or even attempted to they said I was going to pay online yet I have to access to do so.They have denied for me to do so.I had gave my debit card information to a rep I spoke to over the phone in result of his negligence car was repossessed.Just had spent ************************************************************* the middle of the day night with engine reducing power or engine idle.I had kept open communication with them about the reasons I had fallen behind on my payment I was fixing the car it made more sense to fix the car than to pay it first. They have done this several times every two months I fix the car get behind on payment because Im fixing the car they finance me. I have a strong belief that they are tied up and very close associated with quantum auto sales , regios recovery.

  

  Business response

  10/11/2021

  Please see complaint response letter attached for full explanation with dates and amounts. 
  In summary, our records show he has been making IVR and online payments throughout the life of the account, and **************** is not precluded from mailing in payment or utilizing alternate payment methods detailed on his monthly statement. 
  On August 28, 2021, ****************** vehicle was repossessed due to his account delinquency.  **************** called after the repossession and an explanation of the total amount due was provided to him.  All fees were assessed as defined in the **** page 2 Section 3: If you Pay Late or Break Your Other Promises.  There is no billing adjustment to be made.  Veros Credit continues to report information to the credit reporting agencies based on ****************** account and payment history. There is no credit reporting correction to be made at this time.  As of the date of this letter, the account is due for the September 20, 2021 payment.  **************** is advised that Veros Credit reserves the right to enforce its rights under the Contract, including repossession, as well as any reporting of derogatory credit information.  

  Customer response

  10/11/2021

  Your statement Did not address my complain you state I didnt show proof attached find an email dated august 30th repairs done and paid for august 26 It was required for me to send the documents for you guys to honor the extension. 
  

  You also falsely claim I been making my payments vis IVR attach find payment and rep name who incorrectly took my payment. 
  

  Your response to my complaint did not address any of the issues you guys have been causing. 
  

  You falsely claimed I never submitted documentation of make the expenses attached you will find the receipt dated August 30 repairs done August 26 and paid in full  

  You are so Fasley clean that Ive been making my payments via IVR or via online portal attached find a copy of the payment history including how payment was made and the rep that took the payment. 

  You are so Fasley claimed I can reach out I can meet you guys at the one 800 number you provided me with I have tried to contact you guys several times and no ones been able to reroute my car to the correct department. 
  

  I still have not heard from you guys if I did not submit a better business complaint to the Better Business Bureau I wouldve not heard from you guys to this day and todays date I have not received the documents that I have requested
  

  

  Business response

  10/13/2021

  In the consumer complaint, **************** claims he did provide proof of paid vehicle repairs for the payment extension, he was not able to make a payment via the *** or online which is why an agent took his payment, and he has not received documents he has requested. ***************** desired resolution is not stated in his rebuttal complaint.  Per ****************** rebuttal complaint, it seems he provided proof of the paid vehicle repairs, however, the proof did not come through with the BBB complaint.  Nonetheless, as previously stated, a payment extension was granted based on his word only, without proof of repairs, for the August 20, 2021 due date to assist him reinstate his loan when he paid on September 17, 2021.  **************** did pay his vehicle reinstatement payment with a representative over the phone on September 17, 2021 since he had previous broken promises to pay to bring his account current.  As stated before, our records show he has been making *** and online payments throughout the life of the account, and **************** is not precluded from mailing in payment or utilizing alternate payment methods detailed on his monthly statement.  **************** has made numerous complaints against Veros Credit and fails to account for Veros Credits response to any of them.  Our office has previously responded to other BBB, DFPI, and CFPB complaints.  The responses were provided via the complaint channel he used.  On September 21, 2021,**************** filed a separate verbal complaint, not outlined in this BBB complaint ID ********.  The documents he requested for his verbal complaint were emailed and mailed via **** to him on October 11 and October 12, 2021 once the investigation was completed.  To the extent of him not being able to reach anyone at our 800  phone number, our records show he has spoken to several customer service representatives almost on a daily basis and written responses have been provided by our Compliance department.       

  Customer response

  10/14/2021

  Veros credit , Veros credit LLC 

  
  

  Your behavior is insanely unethical and inhuman.  You are  cherry picking irrelevant information Trying to sway legal opinion about a case by using arguments or utterances that appeal to the audience, but have substantively nothing to do with the case at hand. 

  
  

  Its deliberately embellishing You abuse the proper intention the law and legal arrangements to your advantage. Manipulating law for things they are not meant for All driven by self interest motives. Just because its the law that doesnt make your behavior ethically or morally correct.

  
  

  I fully understand that your company  is not committing any crime

   (a violation of the law or an unlawful act), 

  
  

  But its completely immoral 

  ("there ought to be a law against it"). 

  
  

  You are a legal opportunists 

  
  

  And your actions and behavior discredits the rule of law or destroys the legitimacy of particular legal rules in my eyes and the millions of the people affected by them.

  
  

  Have your not read your companys reviews ??

  
  

  Have you not read what their saying about the job you perform.?

  Not a single person has anything nice to say about you or  that you have done something for them. 

  
  

  Yes you offer to defer my payment after you had repossessed my car On two separate occasions in the middle of a pandemic and two months later In December 2 days after Christmas when I was on disability. 

  
  

   I sent a email to your complaint department the same day before I retrieved my car  from adesa Los Angeles in which I got no reply or any sort of acknowledgment from you company. Not Up until I filed the several complaint against your devious business. I was unaware that I had to submit documents 

  Proving myself correct as those documents where provided directly to you.

  
  

  In regards to my several other complaints you mentioned I have filed against veros credit.  This is my last attempt to resolve this matter your company is more than well aware that I have tried to resolve this matter good faith and reach a outcome that is fair to both parties. Since no good faith is coming from your behalf I will proceed with taking legal action against you. 

  
  

  
  

  
  

  
  

  
  

  

  Business response

  10/27/2021

  This communication is in response to a consumer complaint received on October 21, 2021 filed by ************************* (****************)regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credits ********************* where an investigation into this matter was conducted.  In the consumer complaint, **************** claims Veros Credit actions are unethical,but does not identify any new information or seemingly complaint of anything specific.  ***************** desired resolution is not stated in his rebuttal complaint.  Per ****************** second rebuttal complaint, **************** alleges that Veros Credits actions are unethical, while acknowledging it acts within the bounds of the law. Veros Credit strives to provide excellent customer service to its customers and representatives are there to assist. This is consistent with **************** being provided the payment extensions in the past during his stated hardships.Moreover, as indicated, it is not clear what resolution **************** seeks given that **************** is in possession of his vehicle and his prior complaints were addressed.  Notwithstanding the above, Veros Credit appreciates ****************** input and is looking into whether additional improvements can be made.  *************** is encouraged to stay in contact with Veros Credit's customer service department to assist with future needs. 

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  GAP waiver. Eligible for a refund.

  

  Business response

  09/22/2021

  This communication is in response to a consumer complaint received on September 21, 2021 filed by *************************** regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credits ********************* where an investigation into this matter was conducted.  In the consumer complaint, **************** claims he is eligible for a *** refund.  According to our records,**************** executed the subject Retail Installment Sales Contract (****) on May 02, 2018 for the purchase of a used 2006 ****** 350Z with VIN ***************** (Vehicle) from Dehesa Auto Sales (Dealership).  **************** account was assigned to Veros Credit on May 11, 2018.  In the ***** *************** agreed to a finance amount of $10,994.00 with 44 payments ending on November, 16, 2021.  **************** elected to purchase the optional Guaranteed Asset Protection (***) offered to him.  A copy of the **** and the *** Waiver Agreement are attached hereto.  Upon review of the consumers account file, **************** account was paid in full on August 14,2021.  We are in receipt of his *** cancelation refund request as of the date of this complaint.  We have begun the process of issuing a prorated refund which should be completed within six to eight weeks.  The prorated refund will be mailed to the address on file.         

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩