Complaints
This profile includes complaints for Veros Credit LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 132 total complaints in the last 3 years.
- 54 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Veros Credit, LLC. This account is not mines. I never had a contract with them this company is trying to collect and reporting this to my credit report. They did not provide me with the original contract as requested.
Business Response
Date: 01/09/2025
This communication is in response to a complaint filed by ***** ****** (Claimant) regarding the above-referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted.
In the complaint, the Claimant claims not his and wants us to provide with original contract.
According to our records, on May 20, 2021, claimant and ****** *** **** entered into a Retail Installment Sales Contract (RISC) for the purchase of a used 2015 Mercedes-Benz C Class. The RISC was assigned to Veros Credit (Company), and an account was created reflecting the obligations thereunder. Under the terms of the RISC, Claimant promised and agreed to repay the principal amount financed in the sum of $*********, plus a finance charge expressed as interest at the annual percent rate of 19.99%, as more particularly described in the purchase agreement, in monthly installment of $****** over 54 months.
With respect to the claim that the original contract was not provided, the Company responds as follows: Claimant misstates applicable law. The Company is not obligated to provide the original contract. The Company satisfies its obligations following a notification by the consumer that the debt is disputed by providing a copy of such contract.
To the extent Claimant’s claim can be viewed as a verification of debt request, the Company responds as follows: This letter is sent in response to your request for verification of the debt. This letter encloses a copy of the Retail Installment Sale Contract and Payment History relating to the above referenced account. The original creditor of the debt was ****** *** **** **** with an address of 609 LAURENS RD GREENVILLE, SC 29607.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VEROS Credit has a bunch of unprofessional representatives who have zero customer service skills. I spoke with a lady named ***** on 10/16/24 and she had the nerve to tell me she doesn’t have to offer great customer service because she’s not customer service, she’s calling to collect a debt. I switched my withdraw date to the 15th but they still pulled a payment out on the 3rd. I called and they told me it takes 10 days for the money to be reversed but the level of service I got was nasty work. I now record every phone call & every interaction with them. Spoke to *** who claims to be a supervisor said I’m not allowed to record the calls but you guys can record me? Nope! There will be no one sided narrative and both sides need’s to be recorded for my protection. Corporate HQ, please review all calls captured under my account and reprimand those individuals who think they can hang up on customers or be disrespectful. Dropping calls is an automatic termination!! I’ll be refinancing my vehicle and taking my business elsewhere. They need training and stop hiring uneducated people who will work for low pay. If you don’t like your job, work somewhere else! I will be taking this to the top and the VP & CEO of operations needs visibility on how we are treated. We are the backbone of VEROS credit.Business Response
Date: 10/22/2024
This communication is in response to a complaint filed by Koko Reddick (Claimant) regarding the above-referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted.
In the complaint, the Claimant claims poor customer service
According to our records, on December 02, 2023, claimant and A1 Carz entered into a Retail Installment Sales Contract (RISC) for the purchase of a used 2005 Hummer H2. The RISC was assigned to Veros Credit (Company), and an account was created reflecting the obligations thereunder. Under the terms of the RISC, Claimant promised and agreed to repay the principal amount financed in the sum of $13,105.45, plus a finance charge expressed as interest at the annual percent rate of 28.69%, as more particularly described in the purchase agreement, in monthly installment of $529.09 over 38 months.
Veros Credit strives to provide excellent customer service to its customers and its representatives would never communicate with in a rude or inappropriate manner. Veros Credit appreciates the input and is looking into whether additional customer service training needs to be provided to our representative. You are encouraged to stay in contact with Veros Credit's customer service department to assist with future needs.Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have in my score experian record show my account balance of $11,402.00 that account is being pay off please removed this amount it looks bad on my history credit score record thank you, account # ******* ****** ******** ****** Account **************** 2016 Toyota TacomaBusiness Response
Date: 05/20/2024
This communication is in response to a consumer complaint received on May 15, 2024, filed by ****** ******** (“Claimant”) regarding the above referenced ID Number. The details of this communication were forwarded to ***** Credit’s Compliance Department where an investigation into this matter was conducted.
In the consumer complaint, Claimant claims inaccurate information.
According to our records, on August 01, 2018, claimant and ******* **** ***** entered into a Retail Installment Sales Contract (RISC) for the purchase of a used 2016 Toyota Tacoma. Under the terms of the RISC, Claimant promised and agreed to repay the principal amount financed in the sum of $23,465.15, plus a finance charge expressed as interest at the annual percent rate of 22.00%, as more particularly described in the purchase agreement, in monthly installments of $648.36 over 59 months.
We have updated your payment history. Please allow 3 to 5 business days for your account history to be updated with the credit reporting agencies.Initial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im disputing this charged off account because I got scammed , I was sold a Lemon car as a clean title , when I tried returning the vehicle , they did not let me , I turned the vehicle to the Creditor and they marked it down as a repo , sold it at auction to someone else as a clean title , and I was never informed about anything after that , I saw that on my credit Report it was marked as a charge off , I never got any paperwork on it , . I did not receive any documentation when it was reported as a charge off or any of that .I would appreciate your help on taking this charge off of my credit . Thank youBusiness Response
Date: 04/17/2024
Please see attached PDF file for complete response.Business Response
Date: 04/22/2024
This communication is in response to a consumer complaint received on April 13, 2024, filed by ********* ******** (“Claimant”) regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted.
In the consumer complaint, Claimant does not specifically bring new information.
With respect to the position that someone else was referred to, the response included a typographical error at the conclusion of the response. All other information stated in the response related to Claimant. It is noteworthy that Claimant has not taken issue with any specific fact stated therein other than stating it is “false” simply because of the typo.Customer Answer
Date: 04/23/2024
The company claims that referring to me with a different name was just a “Typo” , they claim everything else is correct , and they ask for me to provide more information , but I don’t have anything else since I never received any information , at this point they can justify referring to me with a female name of Ms.***** as a simple “typo” but my claims of them having false information is not justifiable , they did not just misspell my name or anything on their letter they completely changed my name , and with these complaints they , have updated the balance of the closed account with the amount of 5 dollars , I feel like this is just retaliation , all they have is false records and they claim that I never tried to fix anything when I did , but they all of a sudden have no records of it , I also made complaints for Veros Credit with the state attorney’s office and with the Consumer Financial Protection Bureau all I want is for them to remove this charge off off of my credit and this company wants to continue to lie and use false records against me to get their way . The tactics they use are not lawful in anyway .Initial Complaint
Date:02/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My payment is due every 5th of the month , however around the same time my card information was compromised for 600$ with fraud so I was waiting for my dispute center to resolve this issue. In the mean time I did make a payment for 131 today and I should be able to pay the remaining balance thats well Under $200 on 2-20-24. I am not more than 14 days late to be in reposession status please look into this thank youCustomer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a car in August **** first off There were so many things wrong with car and I told them as well dealership refused to fix I kept telling them that nothing was done. I made a payment plan online to have my payments they said they didnt see it. They spelled my name wrong as well But they reported my vehicle stolen and took it never contacted me or anything I want my money back I put down for this car.Business Response
Date: 12/06/2022
******************** concerns were previously addressed in Complaint ID ********. Company restates and incorporates its prior response. At this time, the Company is no longer the servicer of the purchase agreement. With respect to the down payment, claimant made the down payment directly to the dealership. The Company at no point received any part of the down payment. Please direct any communication related to the down payment to the selling dealership.Initial Complaint
Date:07/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account does not and has never belonged to me it has caused me to lose housing, financing and more to date !Business Response
Date: 07/15/2022
Upon review, the Company is unable to locate an account or credit dispute associated with Elerit Wizzard using the identifying information provided. Elerit Wizzard is encouraged to provide any other information that would identify an account with our office. In order for Veros Credit to further its investigation, please provide us with the following:
Sufficient information to identify the account or relationship that is in dispute.
Full Name, and
Full Account Number, or
Social Security Number, or
Last 6 of VIN, or
Last known address providedSpecific information that the consumer that consumer is disputing and an explanation of the basis for the dispute.
Supporting documentation reasonably maybe required by the creditor to substantiate the basis of the dispute.
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