Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Tome Ferry coaching program with *****. When I first inquired about the program I expressed hesitation as I had encountered the beginning of some potential health problems and expressed my hesitation as I was unsure if would have further health issues that would prevent me from completing and using the system. He assured me that I could cancel due to health reasons and it would not be a problem. Upon contact member services ***** I was told the program could not be cancelled even if it was due to health related reasons. Although only using the program for 1 month after having to request a different coach as the first one was not a fit. It appears they are concerned only with collecting fees. They will say anything to get your money and not back what they say.

  

  Business Response

  Date: 02/14/2025

  Dear *****,

  Im truly sorry to hear about the health challenges youre facing. We understand that unexpected circumstances can arise, and we sincerely hope for the best for you.  

   After reviewing your account, I see that you have utilized coaching sessions during your time in the program and that your membership is currently on hold. While we do not offer refunds for completed coaching services, we do want to support you in making the most of your program.

  Our team will reach out next month as your hold period comes to an end to discuss your options and next steps. In the meantime, please dont hesitate to reach out if you have any questions or need further assistance.

  ****** ******

  Director of Client Experience/  ********************************************************

  Customer Answer

  Date: 02/19/2025

  My request for cancellation was denied and I was told I could only place my account hold. I am still requesting cancellation as I was assured I could cancel for medical reasons if need be due to my health. Please provide the cancellation I was assured I would receive when I spoke to ***** on my initial call. I appreciate your response however it is not the cancellation I have requested. I do not wish to place my account on hold.

  

  Business Response

  Date: 02/19/2025

  Dear *****, I understand that this is a difficult time for you, and I sincerely hope your health improves. We take these matters seriously and want to ensure we are handling your request appropriately.
  Per our policy, we are unable to cancel coaching agreements mid-term. However, if you are facing a medical condition that prevents you from continuing, we can review your request further. Please provide a letter from your medical provider confirming your situation so we can assess the next steps.
  Once we receive this documentation, we will review your request and follow up accordingly. In the meantime, your account remains on hold to provide you with flexibility. Please let us know if you have any questions.

  Sincerely,

  ****** ******

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Tom Ferry Coaching expecting ongoing support, guidance, and flexibility in choosing the right coach. The company promised that if the initial coach was not a good fit, I would be able to request a new one. However, after my introduction to the assigned coach, I found them unsuitable and requested a replacement on October 25th. That request was never acknowledged or addressed until I attempted to cancel months later.Beyond that, Ive received no real value from the coaching itself. The attentive support promised at the outset quickly disappeared, and my emails and calls went unanswered for extended periods. Most recently, on December 3rd, I reached out to cancel my subscription as I will be out of the country and without income. It took until December 17th for someone to respond, only to inform me that cancellation was not permitted.I asked about pausing payments during my time abroad, but was also denied. Only when I pushed to cancel altogether did they suddenly offer to switch my coachsomething they failed to do when I originally asked months prior.All I want is to cancel now without making any more payments, as they have not followed through on their promises. The company appears more concerned with retaining fees than honoring the terms they presented when I signed up.

  

  Business Response

  Date: 12/20/2024

  Dear *****,
  Thank you for taking the time to share your experience. I am glad we were able to connect this week to discuss your concerns, and as promised, I followed up with a call to ensure we address your feedback thoroughly.
  Your experience matters deeply to us, and I understand how the delay in responding to your initial request for a coach change, as well as the challenges youve encountered since then, has been frustrating. Our goal is to provide a supportive and seamless coaching journey, and I regret that this has not been your experience.
  I look forward to assisting you further and working toward a resolution that aligns with your expectations. Please feel free to contact me at your earliest convenience at ********************************************************
  Thank you again for bringing this to my attention.
  Sincerely,
  ****** ******
  Director of Client Experience
  Tom Ferry Coaching

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im am beyond frustrated with Tom Ferry. I have had nothing but headaches with them when trying to cancel. I was told in my initial conversation with the sales representative that cancellation was an option. Further, when I originally asked about canceling, I was met with an extremely rude customer service **** I asked to speak with a manager and was denied. I had to submit a complaint for a manager to finally reach out. He explained that my account would be paused until I am ready to reactivate and that I would receive a call from him close to reactivation time. It was my understanding that I would be able to decide if/when I want to reactivate. I never received this call from him. Then I get a call from someone who, instead of listening, persisted on asking me about my coach. As Ive explained to numerous employees now, I am purely canceling because of financial changes that were unexpected. It is beyond ridiculous that I am now being forced to figure out a way to pay my bills or pay a million dollar company.

  

  Business Response

  Date: 11/20/2024

  Dear Kamari,
  I am very sorry to hear about your frustration and the experience youve had with Tom Ferry. I understand how upsetting this situation must be, and I sincerely apologize for any inconvenience caused.
  Please know that I am here to assist you and make this right. I encourage you to reach out to me directly at ******************************** so we can address your concerns promptly and resolve this matter to your satisfaction. Additionally, I will contact you by phone to ensure we connect as soon as possible.
  Your concerns are important to me, and I am committed to handling this right away. I appreciate your patience as I work to find a solution that addresses your needs.
  Sincerely,
  ****** ******
  Director of Client Experience
  *** Ferry International
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 12 month coaching contract with Tom Ferry Organization in Oct 2023. The coach assigned to me, **** ******, provided some help but nothing to justify $749/mo for 12 months. I didn't even receive coaching in the last 4 months. All calls are recorded. *** ****, Customer Service Manager, offered a one month $749 refund but I am seeking at least 10 months, $7,490. ******, Director of Client Experience, emailed me on 9/24/24 requesting 60 days to review the recordings, which would put it at 11/24/24. She has not responded to my recent emails requesting progress checks. See attachments. My understanding is that contracts are two sided, I am paying for a service but the service needs to be rendered. While I had calls with my coach, ****, they were very subpar in that he provided the same two pieces of advice repeatedly. I have paid for professional coaching in the past with no issues but this one was a waste of my money. I did not report this sooner or cut off payment because I was tied up starting my business in a new state. My fault is not reporting this sooner but the issue still remains. I initially sought a full refund but I am trying to be reasonable and seek a 10 month one instead to account for some help received.

  

  Business Response

  Date: 11/18/2024

  Dear ***,
  Thank you for reaching out and sharing your feedback regarding your coaching experience. We value your input and are committed to ensuring that every client has a productive and impactful coaching journey.
  After reviewing your request for a refund, I wanted to address the terms of our Money Back Guarantee and explain why were unable to issue a refund in this case. The Money Back Guarantee requires full completion of the Core coaching program, and unfortunately, several sessions were either missed or rescheduled. Specifically, you attended 16 out of the 20 scheduled sessions, with four being missed altogether.  You stopped coaching after 20 sessions not completing your 24 coaching session Core program.  There are 3 verified "no show" sessions as well.  
  Additionally, our Client Success team reached out to you eight times throughout the program to check in and support your progress.
  Our review of the sessions confirms that each was robust and filled with valuable content designed to support your goals.
  Thank you again for your engagement and dedication throughout the program.  
  Warm regards,
  ****** ******
  Director of Client Experience
  *** Ferry International
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I signed the contract with **, I wanted a guarantee that I could cancel at anytime up to 90 days as I wasnt quite sure if coaching is for me. Once I got this guarantee from the sales *** via email (documented that I could cancel within 90 days), I went ahead and signed it. 30 days in I felt it wasnt for me with the little time I get for actual coaching (2x 30 min a month) and that it was just a database that I could search through. Its not what I thought coaching would be like. At this time I reached out to the case manager to cancel and they said Id get a call from customer service within 24 hrs. I missed her call and called her back and nothing for 3 days until I called back. No one had called. I finally got to connect with someone and they explained to me that the email I received from the sales *** means I can cancel but I still have to pay for the 12 months of the contract. When you cancel something, it means its done. It was all saved in our voice conversation about how I could cancel within 90 days if it wasnt what I expected. Again I have documented proof that I was allowed to cancel. How do you ignore that - especially if I only agreed to sign due to this trial period. I have voice recordings as well to prove how this group uses force to keep you on their payroll. The lady at the end of our last call said she would cancel the service but that Im still responsible for the 10 months left. They use words to play with what they can get away with. Even the client *** ***** from Tom Ferry who I spoke with seemed shocked that the sales guy would allow me to cancel via. Email. I have a recording of that as well.

  

  Business Response

  Date: 11/05/2024

  Hi *****,

  I am so glad we had an opportunity to speak and work out a positive solution.  I wish you all the best this year and next!  I look forward to seeing you at next year's Success Summit 2025!

  Warm regards,

  ****** ******

  Director of Client Experience

  Customer Answer

  Date: 11/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Works
  
   
  

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was super excited to get started with Tom Ferry. I contacted them several times before signing up for coaching. After 1, 30 minute coaching call, I realized that the coaching was not for me. In my 30 minute call, about 15 mins of it was used to discuss real estate practices. Also, the online resources they offer have similar training videos available on ******* for free. Not much value there. At a price of $2222 that I prepaid for 3 months of coaching, I got about 15 mins of actual coaching. I do not see the value in what they provide. So, according to the guy that set me up on this at Tom Ferry, I could "get out of it", and it wouldn't be an issue if I ever decided to do so. Of course, when I reached out to cancel my coaching, I was transferred to a person that never answers the phone. I called steadily for 2 weeks trying to get it resolved, but could never even get a person on the phone. Finally, they called me and told me I would not get a refund of the unused time I prepaid for. The only reason I prepaid is because they offer a discount for paying more than one month at a time. I was told that they would not refund my unused coaching costs. So, I paid over two thousand dollars for a 30 minute call. Moral of this story, if you have any doubt about their services, don't do it! Once they get your money, you are on your own.

  

  Business Response

  Date: 09/24/2024

  Hello ****,

  I am glad we spoke today and were able to resolve this situation.  Please feel free to reach out to me if you have additional questions.

  Best,

  ****** Talley 

  Director of Client Experience

  Tom Ferry Int.

  Customer Answer

  Date: 09/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Tom Ferry's Elite coaching program in August 2023 and participated in activities and coaching through January 2024. I was completely distraught that I had not gained a single lead, new client or repeat business from previous clients using the methods in the coaching program that I couldn't bring myself to continue wasting time. I got multiple calls saying they were going to cancel my account, but they kept on charging me every month through May 2024. When I was convinced to join, the program was sold to me as an investment that I was sure to get returns on if I followed it. I did, in fact follow and it was a complete waste of time as I never got a single deal or even a new lead from the activities and programs. I would like a full refund because the program produced absolutely nothing for me despite the promises.

  

  Business Response

  Date: 08/22/2024

  
  
  Dear *******,
  
  Thank you for bringing your concerns to our attention. Im sorry to hear that your experience with our Elite coaching program did not meet your expectations. Id like to address the points you raised in your complaint.
  
  You joined our Elite coaching program on August 4, 2023, with specific goals identified during your intake assessment, including securing 4 more deals, working your geo farm, lead generation, and organization. Your coach worked with you on these action items as requested.
  
  However, its important to note that you no-showed 4 of the 12 scheduled coaching sessions between August 15 and December 19, 2023. After December 19, you did not attend any further coaching sessions. Between December 19, 2023, and August 2024, we made 25 attempts to contact you via phone and email, but unfortunately, we did not receive any response.
  
  As per the terms of your contract, which is for a 12-month term, your payments continued through June 2024. While you reached out to Tom Ferry Support on August 19, 2024, to leave a message stating you wished to quit coaching, we had not been made aware of this request until that time.
  
  Additionally, in September 2023, you responded to a survey about your coaching experience, indicating that you were satisfied, liked your coach, and found the resources helpful. We are unsure what might have changed for you or why you ceased communication with us.
  
  Please know that we closed your account as of June 2024, and no further payments have been drafted since then. If you would like to discuss your concerns further, I encourage you to reach out to our Support team at ************ and request to speak with me directly.
  
  All the best,
  
  ************************; 
  Director of Client Experience  
  Tom Ferry
  
  

  Customer Answer

  Date: 08/22/2024

    I joined coaching because I was convinced by the TF sales person that it was an investment and that I was essentially guaranteed to see a return on investment.  In September 2023 when I was surveyed about my experience I had been in coaching for only 1 month and my coach seemed to have ideas to improve my business and at that time I was still optimistic.  At 4 months in, I had not gained a single lead or been able to turn a single contact into a deal, lead or conversation.  I was doing everything my coach asked as well as other activities from the program.  I mentioned many times to my coach that the tactics didn't seem to be working. They weren't leading to conversations or leads.  I asked for help with other business issues but my coach simply kept telling me to keep 'working my database'.  I told her several times that the majority of my database were very distant and most probably didn't even know who I was - but she still kept pushing it; I trusted that she knew better than me, so I did what my coach asked.

    I was emotionally distraught that I had spent so much time and money with nothing to show for it, that I wasn't able to face anyone from the program.  I was embarrassed and disappointed in myself that I had fallen for the sales team's smooth talking. I was absolutely overcome with anxiety.  After the program introduced me to sales language training on how to essentially manipulate people, I realized that this was exactly what I had fallen victim to.   I did avoid many phone calls from the toll free number because my anxiety was too severe. I was terrified that my husband would walk in on a conversation to find out I had been conned into spending so much money for something that gave zero return.  I believed what the salesman told me about it being an investment when I signed up.  After seeing absolutely no progress, I was sick about the money, but I knew I couldn't continue to lose the money and also waste the time on the failed coaching techniques.

  

  Business Response

  Date: 08/23/2024

  
  Dear *******,
  
  Thank you for bringing your concerns to our attention. Im sorry to hear about the difficulties you encountered, and Id like to address your concerns directly.
  
  After thoroughly reviewing your account, we found no evidence of unfair or aggressive sales tactics. Our goal has always been to provide clear and accurate information so that our clients can make informed decisions about their coaching investments.
  
  When reviewing your coaching sessions, we noted that you were engaged, and there was robust coaching provided during the times you participated. However, its important to mention that you missed many of your scheduled sessions. Despite this, from December 2023 through August 2024, we made 25 attempts to contact you via phone and email to offer support and address any issues, including potential payment concerns, but we did not receive any response from you. I understand now that you felt uncomfortable with direct communication, but responding to our emails could have allowed us to assist you without the need for a conversation.
  
  There were several options we could have explored with you had we been made aware of your concerns, especially regarding payments. However, since you did not respond to our outreach, those opportunities were lost.
  
  Your account has been closed, and we have respected your request not to reach out further. If you wish to discuss anything further or have lingering concerns, please dont hesitate to reach out to me directly. Im here to help if you need it.
  
  Best regards,
  
  ************************; 
  Director of Client Experience  
  Tom Ferry
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a Tom Ferry event and was excited and motivated. I signed up for the coaching. The market has changed obviously and I am not selling houses like I was. I just cant not pay for the coaching. When I discussed this could be an issue with ****** at the function he said" dont worry about it, we have you". Well now I need out of the contract and they wont let me cancel.

  

  Business Response

  Date: 08/23/2024

  
  
  Hi ********,
  
  Thank you for reaching out and sharing your experience. I understand the challenges you've faced in the changing market and the impact it has had on your business.
  
  As you know, you signed up for a 12-month Tom Ferry coaching program with 48 coaching sessions to help you, as you stated in your Coaching Assessment, "get organized and focused on a path, and of course increase my listings." However, we noticed that you've only completed 4 out of the 48 sessions.
  
  We have taken your concerns seriously and have addressed them accordingly. I'm glad to inform you that we have found a resolution that works for everyone. We truly wish you all the best in your future endeavors and hope you continue to find success in your real estate career.
  
  If there's anything else we can assist you with, please don't hesitate to reach out.
  
  Warm regards,  
  ************************; 
  Director of Client Experience  
  

  Customer Answer

  Date: 08/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was first licensed as a real estate agent in 1994 and was coached with much success by Mike Ferry. So last year I went to his son, Tom's event and mentioned this to Tom. He mentioned that I should be coached by Tom now at which point I inquired since I, myself, now am a non compete broker and a coach myself so I mentioned I would need an AMAZING coach because I was already coached by an awesome one (Mike) so Tom, himself stated I would get a top, experienced coach for me if I went forward and also stated that if I didnt make 100k in the year it was 100% refundable. Well, I fell for it and I basically have gotten myself in 18k in debt. The coach even decided to start coaching my hubby instead of me and so when I mentioned this to TF in order to get a refund since I felt unserved they stated that my hubby speaking to the coach automatically negated the guarantee. It was very unfortunate since I had high hopes and thought TF would stand for it since he even stated in his event that he would refund anyone that asked because he doesnt want the negative energy anyway. I wish I had spent it on Bill Pipes instead as he is so much more transparent and more like Mike. Now I think its more in the TF Organization than Tom himself as I really love and hoped to have his level of training (which I was promised I would) but unfortunetaly it was not worth the money at all and I feel I deserve a refund. Tom's events are inspiring but more of a coaching hard sell vs Bill Pipes - actual training. I had hoped to actually be a trainer with TF but was told I needed to pay 1 more year of TF coaching to be considered...yeah....NO WAY.

  

  Business Response

  Date: 11/21/2024

  Dear *****,
  Thank you for sharing your experience. We value feedback and want to ensure your concerns are addressed clearly and professionally.
  After reviewing your participation and the terms of the 7X Guarantee, we must clarify why your request for a refund does not meet the criteria outlined in our agreement.
  Key Points Regarding the 7X Guarantee:
  Completion of All Coaching Sessions
  Six coaching sessions remain outstanding, which is a requirement of the guarantee. The program is designed to yield results through consistent participation.
  Attendance and Engagement
  Attendance is critical to success. Unfortunately, you were not present for all sessions, with three documented "no-shows," which impacted program consistency and results.
  Completion Within 12 Months
  The guarantee applies to clients who complete the program within the standard 12-month timeframe. This structure ensures the intended outcomes.
  Tracking and Accountability
  Effective tracking is a cornerstone of the program. Your tracking and progress documentation were incomplete, affecting our ability to measure and validate outcomes.
  Review of Coaching Sessions
  A review of your completed coaching sessions shows that they provided robust and tailored training designed to support your business goals. Your coach worked diligently to deliver actionable insights and guidance.
  Guarantee Terms and Conditions
  The attached 7X Guarantee Terms and Conditions detail the requirements, which were agreed upon at the start of the program. Refunds are contingent upon meeting these specific commitments, which were not fulfilled in this case.
  While we regret your disappointment, we hope the value from your completed coaching sessions will continue to support your business success. Thank you again for your feedback, and if you would like to discuss this further, please don’t hesitate to contact us.
  Warm regards,
  Noreen ******
  Director of Client Experience
  Tom Ferry International
  

  Customer Answer

  Date: 11/21/2024

  Unfortunately, the "final six coaching sessions" were never even made available to me or scheduled.  I received a call from TFO and was asked if I wanted a different coach and I asked who and would it allow me to get the guarantee since I  already felt that this was a waste of money.  I was advised that I would NOT be eligible due to the fact that I had allowed my husband to have some of the sessions and I stated that that was something the coach suggested not I.  They said that made me ineligible for a guarantee and that is what enfuriated me even more since it was not even my idea.   After that I logged on to a  zoom link once more but no one was on the zoom room and then after I no longer had access to the coaching portal and no calls from anyone so yeah - big ripoff.

  

  Business Response

  Date: 11/22/2024

  ******
  I hope the following provides clarity regarding your remaining sessions. To address your comment about being unable to complete the final six sessions: your 12-month coaching program began on 3/7/2023. By 3/7/2024, the program's original end date, you had not completed all sessions. As a courtesy, we extended your program by four months, allowing you until 7/7/2024 to complete your sessions. The last coaching session you attended was on 5/22/2024. You rescheduled your session on 6/5/2024, and for your scheduled sessions on 6/19/2024 and 6/26/2024, you did not attend or respond to our follow-up attempts. Due to lack of communication and the expiration of the extended program, your account was closed on 7/18/2024. Below is a summary of your coaching experience from your coach's perspective.
  Coach:
  ***** and her husband, ****** joined the program to re-enter the real estate business after a hiatus. Early sessions focused on planning and strategies for business growth.
  *****'s professional responsibilities limited her ability to participate fully in coaching activities. ***** initially expressed interest but faced challenges in following through due to external commitments. Various personal circumstances further disrupted their ability to consistently attend sessions.
  ***** revealed her primary reason for joining was to explore opportunities to become a coach, rather than focus on business growth.
  Despite some missed sessions, they left their contract with unused calls remaining. While ***** showed interest in continuing coaching, this was not pursued due to *****'s lack of engagement.
  *****'s goals for the program were not aligned with its intended purpose, and external challenges further limited progress. Her disclosure about her true motivation for joining underscores this misalignment, and she does not qualify for the money-back guarantee based on the terms of the coaching agreement.
  Best,
  Noreen ******, Director of Client Experience

  Customer Answer

  Date: 11/27/2024

  So many discrepancies in what Noreen stated.  There was NEVER a time that I did not respond.   Just beware.  Listen  to Tom Ferry as he has some great info but do not fall for the coaching scam.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Tom Ferry **************** concerning their unethical and unfair cancellation policy.I recently decided to cancel my coaching service with Tom Ferry due to a new professional opportunity. However, upon contacting their customer service to cancel my contract, I was informed that I must pay the remaining balance of $6,320 for services that I will not receive. According to their contract, they require the full payment upon cancellation, which I believe is both unreasonable and unethical.Furthermore, the customer service representative sent me an email threatening to charge me collection and legal fees if I do not pay the remaining balance. I find this practice to be coercive and unjust. It is not right to charge customers for services that will not be rendered, and the additional threat of legal action exacerbates the situation.I need help from the Better Business Bureau to address this issue. I request that Tom Ferry **************** be required to amend their cancellation policy to be fair and ethical, ensuring that customers are not unfairly charged for services not received. Additionally, I ask for your immediate intervention to resolve my case without the imposition of the remaining balance or any additional fees.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly.Sincerely,******

  

  Business Response

  Date: 06/28/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns with us.

  We understand that the 12-month coaching contract might not have met your expectations. Our terms and conditions do outline the commitment for the full duration, but we strive to be as accommodating as possible to our valued clients.
  
  I'm glad to see that you worked with our *********** Team and reached a resolution that included a nominal fee for early exit. We've also ensured that your account has been inactivated, so no further payments are required. 
  
  We genuinely appreciate your understanding and cooperation throughout this process. Your feedback is invaluable to us, and we wish you all the best in your future endeavors.
  
  Warm regards,
  ************************* Director of Client Experience