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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spent $35 on a membership. Signed up with a counselor. The entire process was really scam like, because the lady said she called and left a message. I dont trust this service with my business information and would like a refund from March 6 2024. Which they have refused because I didnt apply Well the whole process is such a mess I dont want to give the Information about my business or finances and Id just like a refund
Business response
04/10/2024
Hello,
We're sorry to hear about your situation however the issue does not pertain to US Business Funding. We are a business finance company that does not provide memberships nor do we have any with the role of a "counselor". We also do not request any deposits in our funding process.
We wish you the best in identifying the company that charged you $35.
Thank you,
USBF Team
Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
small business finance company, marketing services for a line of credit. Took application fee and never responded. Contact phone numbers that were used were disconnected.Business response
10/09/2023
Hello,
We're very sorry about the situation that you are dealing with, however U.S. Business Funding is not involved. Our database does not have any record of you or your company name, no record of any communication with the provided email/ phone number, we do not/ nor have ever had an employee with the sales representative name you were emailing and, we do not do business with the lender named in the contract copy provided. Our main phone number is ************, please feel free to reach out to us at any time.
Thank you,
U.S. Business Funding Team
Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent ** funding. Email about refunding my **** dollars. He told me to sign the cancellation contract and I did. I never received my **** dollars. He totally lied to me he was very disrespectful. He told me I was stupid and I didn't understand. So I want my money back. This company is a scam. I wish you guys would have heard how he was talking to me Wednesday around 4:30. He belittled me for about 30 minutes.Business response
01/09/2023
Hello,
I'm very sorry you're having this issue, however, our company is **** Business Funding, we are a small-business lender offing business working capital and business equipment financing solutions. We do not debit customers $1500.
We do not have your information in our database, no record of a $1500 transaction with you, and no record of any calls with you. I have heard of a company which provides business plan consulting with a similar name though. I wish you luck in finding a resolution to your issue, however we are unable to assist with your refund request as we never debited your account.
Thank you,
U.S. Business Funding Team
Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called and talked to who ever answers the phone on multiple occasions to remove me from the e-mail list. i have been told on 5 occasions I would be removed in 2 days. Still 7 weeks later 2 a day keep coming in. There is no ****** that even works there. TOTAL SCAM OPERATION.Business response
06/21/2022
Hello,
We have manually removed your contact information from our database. We apologize for any inconvenience.
Thank you
Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have never had any business with this company, and I continue to receive multiple spam emails from someone named *************************** at **** Business Funding every day. He keeps sending me what appears to canned phishing emails. Again, we have never done business with this company. They must have purchased my email from some shady data seller, and plugged me into an unapproved email harassment campaign. I just want the emails to stop.The email signature is as follows:*************************** Phone: ************** Email: ******************** **** Business Funding ****************************************************************************Business response
06/15/2022
Hello,
We have no record of our unsubscribe button being clicked by an end user with the email domain provided, nor an email or phone call request to be added to our 'Do Not Contact' list. In response to your concern we have added your email address as well as email domain to our 'Do Not Contact' list. We apologize for any inconvenience.
Thank you,
U.S. Business Funding
Customer response
06/16/2022
Better Business Bureau:
The company's response of having no record of the unsubscribe button being clicked is the whole point of this complaint! I never subscribed to received their harassing email blasts in the first place! Why do I have to click an "unsubscribe" link from an untrusted source, for something I never subscribed to? Even though I would love to have this company and all others like it that practice this shady business, I live in the real world and understand that there's nothing that will ever be done about this BS. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
06/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We do not do business with them nor have we ever contacted them for services. But I receive multiple emails each day from @***********. While there is an 'Unsubscribe' link it is not secure and therefore I can not access the site. I kindly request they place my email on the DO NOT EVER CONTACT list.Business response
06/15/2022
Hello,
We understand that clicking links from email senders one may not recognize is realistic. In response to your concern we have added your email address as well as email domain to our 'Do Not Contact' list. We apologize for any inconvenience.
Thank you,
U.S. Business FundingInitial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was charged a $590 activation fee and was told I would get it back if I didnt fund and that was a lie. ***************** has since stopped replying via text/call/email and Us Business Funding isnt helping either. My business attorney informed me that many reviews were robots and that Us Business funding isnt registered in ca. Please look at negative ****** reviews, these guys are fake.Business response
04/14/2022
Our apologies for the inconvenience. Our team processed the refund on 4/11. Funds should be back in account by end of day 4/14. Thank you.Customer response
04/15/2022
I was told my money would be back on my account by 4/14/2022 and that didnt happen.Business response
04/21/2022
Refund was issued. Merchant should have received it.Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The are non-stop spammers who send at least 6 emails a day to my office. Last year it was some other guy sending me these emails, after I contacted this business 10 times, I stopped receiving his emails. A couple of months' ago *************************** is the new employee at US Business Funding and he has been non-stop spamming me every day. What a pathetic excuse for a supposed financial institution.Business response
04/14/2022
Our apologies, we have removed your email address from our lists. You will stop receiving emails within 2-3 business days.
Thank you for your patience.
Initial Complaint
03/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
For several months I have received 3-4 emails a day from US Business Funding, *************************** Phone: ************** E-mail: ******************** **** Business Funding **************************************************************************** The unsubscribe is to a non secure HTTP site which I will not go to. They have something that overrides spam blockersBusiness response
04/14/2022
We have successfully removed your email from our lists. You should stop receiving emaisl within 2-3 business days. Thank you.
Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company will not stop emailing the business. I have called repeatedly asking to be removed and they will NOT STOP SENDING EMAILS. ***********************, *************************** are the "names" of the supposed persons sending the emails. I NEVER PROVIDED THEM MY EMAIL ADDRESS AND THEY CONTINUE TO EMAIL. I NEVER INTEND ON PARTICIPATING IN THEIR SCAMMY BUSINESSBusiness response
03/16/2022
We apologies for unwanted emails. We have added you email to the do not contact list. You should stop receiving email in 3-4 business days.
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
3 complaints closed in the last 12 months.