ComplaintsforKawasaki Motors Corp USA

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a new 2024 kawasaki mule pro-fxr 1000 on March 20th, on April 18th I got a letter from kawasaki to stop using it.It could catch on fire do to their design. It's been one month with out the use of the ************** still don't know how long or if ever it will ok safe to use.I need a refund or a working new replacement Times up I waited long enough.

  Business response

  06/10/2024

  Thank you for contacting Kawasaki.  Kawasaki is currently working with the **** (Consumer ************************** for approval of the recall repair.  Once the process has been completed Kawasaki will notify you on when you can bring the unit to the dealership for repair.  Kawasaki is not offering buyback for the unit.  Thank you for your continued patience.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a new 2024 Mule pro-fxt 100 on 3/28/2004 for $19824 from WCTractors. in *******, Tx. 2-3 weeks later received a letter from ******* Motors corp. stating "Do Not DRIVE". We have even been told to not even start the *** to put it on a trailer to return it. We are now going on over 2 months that we cannot use this $20,000 vehicle for any farm use. every few weeks we are told that they are working on a fix. Also, the price of this vehicle has dropped about $2000 devaluing our purchase. I'm told by attorneys that the Lemon law does not apply. I believe the company should refund our purchase and allow the *** to be returned because of the time to wait anymore for a FIX is unacceptable.

  Business response

  06/18/2024

  Kawasaki is current working with the **** on the repair procedure for this matter.  Once they have finalized their evaluation process and advise Kawasaki of their approval we will issue a recall bulletin.  Kawasaki apologizes to our customers for the inconvenience and have offered a $500 credit as a thank you for their patience.  Kawasaki is not offering buybacks as an alternative.

  Customer response

  06/23/2024

  A $500 credit and the more than likely possibility that we are still a month away from having our vehicles fixed is not acceptable. The timeframe we are without our farm vehicle will be approximately 4 months. These 2024 ATVs dont even appear to be on the shelf next year. We dont even have as consumers the ability to sell these vehicles that cant be driven. Kawasaki should make things right and offer a buyback program.

  Business response

  06/24/2024

  Kawasaki appreciates your patience while they work out the repair solution with the **** (Consumer Product Safety Commission).  Kawasaki is committed to making the repairs once they receive authorization from the CPSC.  Our customers will be notified of the updates as soon as we are able.

  Customer response

  07/09/2024

  because I had to make other arrangements for our farm business and no longer need this machine that has been sitting for three months after having it for two weeks, I want to return it for full reimbursement. I know longer trust your product.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2024 Kawasaki mule pro fxt 1000. Shortly after I received a letter from Kawasaki saying do not start and do not used. The reason for this was for a problem that would cause a fire. The machine was still on the trailer so I took it down to the dealer ship. They have had it for over a month. Kawasaki still can not tell the dealer when they will have a fix. I was told maybe a month maybe 6 months. My machine has not even hit break in period 20 hrs. I am still making a payment every month but can not use it due to the recall.

  Business response

  06/04/2024

  Kawasaki is currently working with the **** (Consumer ************************** on an authorized repair.  Unfortunately, there has been no timeline made available to provide to our customers.  We expect to have this matter resolved as quickly as possible.  Once further details are known Kawasaki will notify our customers when to bring the unit in for repair.  Kawasaki is not offering buybacks for affected units.

  Customer response

  06/07/2024

  So youre telling me, that I will continue to pay 330$ a month on a mule that I cant even start up because it will catch on fire? Wow. What a crock of ****. 
  And yall arent even offering a buy back, because why? Its YOUR machine thats defective. 
  
  
  Tell ya what, I will never EVER support your trash company ever again. I got my first dirt bike when I was 13 years old, and Ive spent hundreds of thousands of dollars on Kawasaki products for the last 21 years. And youre telling me, that yall arent willing to help me out? Yeah I will never support Kawasaki ever again. Ive been reaching out for MONTHS trying to get answers on a recall, **** always have some ******** message saying our team is in a meeting and it took me going through the BBB for a response. 
  I will bash your name every where I go. I will NEVER spend another dollar of MY HARD EARNED MONEY for a company who could give two s**** less about me. 
  Yamaha took my brother in law on a trip to ******** last year, for free. What do yall do for me? Completely f*** me over and have no remorse at all. 
  Im done with your stupid company and I hope more people realize how s***** of a company this is based on how yall are handling this situation. Hiding behind a voice mail so people cant reach you on your business phones? Making people go to step 2 to get the BBB involved to get a **** response. Cowards. Just a bunch of **** cowards. I hope this company loses MILLIONS of dollars and get chewed out by angry customers, because you just lose one of your most faithful customers over the last 21 years over some ******** that couldve been resolved with a simple buy back. I hope yall have the day you deserve. 

  Business response

  06/10/2024

  Kawasaki continues to work on the repair with the **** (Consumer Product Safety Commission).  We hope to have a response to our customers soon and apologize again for the delay.  Once the remedy has been approved Kawasaki will update our customers on the action to get the unit repaired.  Thank you for your continued patience.

  Customer response

  06/17/2024

  so when is a fix going to be available? An is any compensation going to be made for Kawasakis f*** ups? 
  An also every day I try and call not one person can answer the phone. Or everyone is in training . Kawasaki is handling the situation in such a s*** way. Im am extremely disappointed and will never buy another Kawasaki product again. This has been going on for well over a month now. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2024 kawasaki mule no fix recall back in April 2024 do not operate I called kawasaki to see if they would make my monthly payment's they said no It has been over a month with no fix to the problem I did receive a letter today 5/24 with a ****** incentive for parts or accessories Well that's good for kawasaki because the money goes back to kawasaki I don't need any parts or accessories I want them to make my payment My kawasaki mule only has 262 miles on it an I'm not allowed to start it I paid ***** dollars for it in Aug 2023 not my fault they have a combustion issue

  Business response

  06/25/2024

  ******* is currently working with the **** (Consumer ************************** on the repair procedure.  Once Kawasaki receives approval they will issue the recall bulletin and inform our customers when the units can be brought in for repair.  Kawasaki has offered the $500 incentive to customers as a goodwill gesture for the inconvenience, there are no plans to provide payment assistance.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2024 Mule Pro-Fx 1000 has a recall for improper combustion. They do not have a solution for this yet. They are telling me not to even start it. I cant use it for taking care of my property. Im paying payments and cant even use this vehicle.

  Business response

  05/28/2024

  Kawasaki has issued a Stop Use notice to our customers and are working on a recall resolution. There has been no timeline available to provide at this time. Kawasaki has sent updates to the matter to our customers offering a $500 accessory credit to be fulfilled once the repairs have been completed. Once further details are available Kawasaki will update our customers.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a 2024 Kawasaki mule pro fxr 1000 09/21/2023. I received a letter on 04/24/24 that said in bold print. DO NOT DRIVE YOUR MULE PRO-FX/FXR/FXT UNTIL AN AUTHORIZED REPAIR HAS BEEN COMPLETED. My vin number is *****************. It is a 2024 kawasaki mule pro fxr UTV. I called Kawasaki at ************** and was on hold for 2 hours to only do what the letter said. Do not use it. I have a lot of money invested in something I cannot use; but I own. I feel Kawasaki should at least tell us what the problem is and either fix it or buy it back. I would gladly sell it at this point; but I cant even do that. I bought this for my wife and I to work with because we arent young anymore. Any help you can give would be greatly appreciated. Thanks

  Business response

  05/28/2024

  Kawasaki has issued a Stop Use notice to our customers and are working on a recall resolution.  There has been no timeline available to provide at this time.  Kawasaki has sent updates to the matter to our customers offering a $500 accessory credit to be fulfilled once the repairs have been completed.  Once further details are available Kawasaki will update our customers.  

  Customer response

  06/07/2024

  I purchased this Kawasaki mule pro FXR to use. If Kawasaki cannot fix this machine they should buy them back. It has been 2 months of not being able to use this machine. I am 69 years old and was counting on this to help me and my wife maintain our property.  They should buy it back so I can purchase something we can use. This has went on long enough. What good is a $500.00 accessory gift receipt if I cant use the machine. The resale on the *** will suffer because of publicity this is getting. I cannot even trade it in because of the recall.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new 2023 kawasaki klx 140. I put about 3 hours on it and it has a bad growling noise from the engine. I inspected the oil filter and it was full of magnetic metal. I took it to 1 dealer and they called a week later saying it would be months before they got to it. So I took it to the dealer I bought it from and now it's been a week. So as I now I am 2 weeks without this bike and not counting the time driving to these dealers which are far away. This dealer first tried saying nothing is wrong with it even though i showed them a kawasaki a picture of the metal. Then they decided to tell me they are waiting on kawasaki to call them back. I called kawasaki and they told me they were going to dissaasmble the engine and fix it. The dealer called me a couple of days later saying to pick it up. They admitted to me not properly inspecting the bike. I brought up safety concerns as it is a possibility the engine could lock up and I could be thrown from the bike. The dealer said I can't say the bike is OK or nor the bike isn't ok or it is safe. This has been nothing but a headache and I don't feel safe riding this bike anymore. Kawasaki should replace this bike or reimburse me my money and I'll go a a different manufacturer who values their customers saftey.

  Business response

  04/15/2024

  We have reached out to the customer to discuss their concerns in greater detail.  The comments made in this complaint seem to have been a mix of both old, already addressed concerns and also possibly new concerns.  We would be happy to do our best to help resolve any current issues that the customer may have.  A phone call and follow up email were made to the customer and we await their response.  We are not able to offer a replacement unit or provide a refund at this time, we are certain any concerns can be resolved easily.

   

  Customer response

  04/18/2024

  The bike is still making a noise it shouldn't. I received an email but it didn't include any kind of resoultion. Kawasaki doesn't seem to want to fix this issue or address it properly. They also paid the dealer to adjust my valves and tighten and clean my chain. But they never cleaned the chain and over tightened the chain. Had less then half of inch of slack when the spec is 1.8 to 2 inches. Top end also seems loud now. Kawasaki has done nothing towards resolving these issues. 

  Business response

  04/24/2024

  Please bring the unit to your local authorized Kawasaki dealership if you feel there is a product issue.  Our recommendations will continue to be that we will work through a local authorized Kawasaki dealership to address product concerns per the terms of the warranty policy.  The information provided to us by the dealership during the previous visits is that there were no abnormal sounds coming from the motorcycle.  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a new seat cowl for my brand new **** ZX6R. I was happy to get it in the mail 9 days later. However it was damaged so I contacted Kawasaki through the website. They gave me the order number and information to contact *************** Sports. I told them what had happened and they said they were ordering one for me to be shipped to their business to verify its not damaged then send it to me, and it would be in within 3-5 days. 2 weeks later I called **** who told me its still not in yet and it should be by Thursday. A week later I called and he told me it just came in as we were on the phone (convenient). Then told me he double checked it and is sending it out with next day shipping. Saying I should get it tomorrow. 5 days later when I finally got it, its not even the right part or for the right bike. At this point it has been a month since I ordered the part. I called to complain again and **** was out of town on vacation so someone else helped me and told me they had the seat cowl in stock the whole time. Shipped the correct seat cowl to me and I had it 5 days later. After an hour of putting it together and excited, it doesnt fit on the bike. After trying to look at it I can tell the seat cowl is bowed and wont ever fit properly. At this point Im done with the seat cowl. Its been 5 weeks and 3 failed attempts. I contact Kawasaki and get an RMA ******* for order number *********. I return it and after 2 days of it showing delivered I call the dealership and get told the refund was processed and I should see it the next day. Keep in mind this was from ****. The guy who cant tell the truth to save a life. Needless to say 5 days later I get an email saying my return is being processed finally and guess what Im missing part of my refund. Im tired of the lies Im tired of wasting my time on this! I just want my money and to be done with this already! Horrible experience and **** does nothing but lie to customers and hang up on them. I want my $193.60

  Business response

  09/27/2023

  This matter may have been resolved after the customer filed the ******************** complaint.  Our records show that a refund for the item in the amount of $173.65 was processed on 8/22.  A refund for the shipping fees of $19.95 was processed on 9/16.  The total amount $193.60 for this order was refunded to the customer.  A voicemail message was left for the customer and also an email with an update was sent.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We recently spent 60K on two brand new Side By Sides- Our Kawasaki panels are literally falling off and missing after taking it out a few times. The company did absolutely NOTHING about it- not even a hand to try and get the panels replaced. Its crazy how much money you can spend and they don't stand behind their products. We also have a Can-am and the quality is amazing- it is not falling apart.

  Business response

  09/06/2023

  We have been trying to reach out to the customer to discuss this in further detail.  We are wanting information on the circumstances on how and where the panels came off.  They can contact ************************* at ************ or by calling out ************* team at ************.

  Customer response

  09/13/2023

  I have called ***** three times and left two voice mails, still no returned call. 

  Business response

  09/19/2023

  We apologize for the delay in response.  ***** had gone on vacation and wasn't able to return calls to the customer.  We have assigned the situation to ***** to work with the customer on the matter and determine a resolution.  

   

  Customer response

  09/20/2023

  I still have not head back with a end result. 

• Initial Complaint

  08/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a BRAND NEW four ******* two months ago from broward motorsports of ********** who added attachments(snorkel kit,lift kit, winch, rims and tires) to this bike before purchase. It caught on fire on its own in my back yard next to my house and other two bikes, I had to call my local fire department to help put it out(case#********) Its only two months old and Kawasaki nor the dealership (broward motorsports of **********) want to take ownership in their faulty bike and want me to pay for it. MY PHOTOS ARE TOO LARGE TO SEND I CAN EMAIL PICTURES UPON REQUESTS.

  Business response

  09/06/2023

  We have been in communication with ************** concerning his request.  This is a very serious matter and we do not take this lightly.  We had asked the customer to provide us with a copy of the fire department report which we have received today.  We are currently reviewing the matter and will have a response soon.  The customer has been updated with the status.

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