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Find a Location

Orange County Register has 1 locations, listed below.

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    Business ProfileforOrange County Register

    Newspaper

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    51 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers newspaper services.

    Business Details

    Location of This Business
    625 N Grand Ave Ste 2, Santa Ana, CA 92701-4347
    Years in Business:
    20
    Business Started:
    4/16/2004
    Business Incorporated:
    4/16/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • Orange County Register Newspaper
    • OC Register
    Business Management
    • Mr. David Armenta, Customer Relations Manager
    Contact Information

    Principal

    • Mr. David Armenta, Customer Relations Manager

    Customer Contact

    • Mr. David Armenta, Customer Relations Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    51 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/04/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We randomly began receiving a Sunday paper from OC Register in March 2024. We assumed it was just coming to the wrong address and didn't think much of it. Since the address is not on the newspaper, I wouldn't be able to find the correct neighbor to give it to, so have just been tossing them. Today, 6/4/24, we received a "Final Notice" for payment, even though we have not previously received anything indicating that the subscription started, let alone that we owed money. The address on the bill is correct but the name is nobody we've ever heard of, nor is it a neighbor we know or a prior owner of the home. I called customer service to clear this up, and the representative said he understood and immediately launched into an offer about, even though I didn't want the paper, we were getting a great introductory deal and would we like to continue the subscription. I obviously said no and asked if the charges could be waived since this was obviously some sort of mistake, and he said no, we should have called right away. While that *** be true, I should have called them, the response leads me to believe that this is a scam being run by OC Register to pray on those too busy or lazy to take the time to call and cancel right away. Even if it's not a scam, and just some random stranger started me a subscription, I should have received some indication from OC Register in the mail that a subscription had been started at our address, so that I would have been more aware of the situation.Thank you
    Read More

    Customer Reviews

    15 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle P

    1 star

    06/27/2024

    TOTAL SCAM! I paid for year a daily delivery and that is not what I am getting. They charged my CC 4 months before the RENEWAL date and 3 times the amount I originally signed up for. **************** said because I did not OPT-OUT for a ***************** my subscripting was prorated and Auto-Renewal date changed. I told customer service to cancel my subscription today. They said since I was on an Autopay, I couldn't cancel until June 2025.

    Orange County Register Response

    06/28/2024

    *********************************, In review of the account details I see that when accepting our offer to subscribe you agreed to the auto pay terms. Yes, our standard is for subscriptions to auto renew until we hear otherwise. Because we did not hear from you, the subscription continued beyond the introductory rate period. The payment in amount of $112.06 is for another 52 week period. Per your request I will cancel your subscription effective 6/29 and a refund for the remaining balance of $109.67 will re returned to the **** card used when making payment. I am sorry to know that you have made decision to cancel but hope that one day in the future you will give us another opportunity to deliver our paper to you. - ************************* Manager of Customer Relations, Southern *********************

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