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Business Profile

Wigs

Vogue Wigs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a credit balance of $796.66 at Vogue Wigs for returned wigs, and I want my money returned to me.

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product Returned - unused, wrong color wig inadvertently ordered. Seeking replacement or refund. Have not had any issues in prior 11 years. 888# is no longer answered. Receive voicemail advising call will be returned in 24 hours. No response. See attachment for documentation showing purchase of $199.00. And **** Priority mail tracking showing return of product.

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April ******* order in the amount of ****** paid on Discover Card April ******* order in the amount of269.05 paid on my Discover Card I received them but didn't work for me, returned for a store credit so I could order the one I knew I would like. I mailed them back by us postal service on 5/08/2024 and I could track them, I still have my *********** was delivered to front desk on 5/10/2024 and the other one was delivered on 5/20/2024. I have reached out so many times. Last email I received was from August 1, 2024. They said the company was in the process of closure and Liquidation of assets. I should receive a refund in a few weeks. I have tried calling and emails but nothing back since Aug 1.

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 12, 2024. I contacted customer service on 9/5, informing them that I still hadn't received my order. I received no response, so I reached out to them through their website on 9/14. After not receiving a response, I reached out to their customer service email again on 9/25, informing them that, if I didn't get a response within 48 hours, I would dispute the charge through my credit card. I received no response, and have now disputed charge through my credit card company. I hope that either the BBB or my credit card company can get this money refunded.

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello:I purchased 3 wigs from Vogue Wigs, returning 2. Order 1003426530, 2 wigs were ordered on 4/30/24; 1 returned on 5/30/24. *** $153.30 Order #**********/349598, 1 wig was ordered on 6/4/24 and returned on 6/24/24. *** $1523.90. To date I have not received a refund.I spoke with ****** on 7/19/24, explaining she would call me back within 2 hours after speaking to a supervisor as to when I would receive a refund; no response.On 7/23, I called back and spoke with *******; she said I would receive a credit to my credit card in 5-7 business days. Still nothing.On 8/1, calling back, I spoke with ******, who saw everything in my notes, and notated more, assuring me I would see the credits to my account by 8/8, 8/12 at the latest. I waited for my credit card statement to arrive, and there still are NO credits. I have since sent 3 emails to the company, Vogue Wigs, 9/9/24, 9/11, and 9/16, and have not received a response. I have also called them numerous times throughout, leaving messages with no responses received.What I would like is/are my refunds/credits as warranted, promised, and due me.Thank you for your prompt attention to this matter.Lil Kabasan

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought two wigs and a conditioner on 4/24/2024. They sent an email stating that a wig was discontinued but the other items will be sent and a refund will be given. Contacted again on 5/14/2024 because nothing was done. Said they would send out and give a refund. Contacted again on 6/21/2024 said they would get it ship it and issue refund. Contacted again on 7/19 and they said they would issue a full refund. They also said they were in the process of liquidating their inventory. I tried again contacting them on their website email and to the customer service representative I was working with on 8/20 but now no one is replying. As of this date 9/17 still haven't received a refund. Attach is a PDF of all the email correspondence and original order.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from this company. I called them regarding the return process. I identified the an item for exchange but it was not in stock. I was advised to return the wig and I would be given a store credit to be used when the new wig was in stock.I returned the wig by ****. I never was given any credit. I got the run around. The wig does not show as a credit. The purchase was made via ******. At this point I would like a refund if possible or at least a store credit if it will be honored.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from vogue wigs in May 2024. They owe me a refund of $97.30. Called them several times. Never received my refun. It is now September and I cannot get ahold of them. Will it return any phone messages. My bank will not help me either

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/7/24 I purchased product online from Vogue for 7-9 day shipping and immediately recieved emailed confirmation from them along with the order number (**********). The full $115 payment to Vogue did successfully come off my credit card right away. Still over a month later I've recieved no updates, no product, and no reponses to my requests to get an update on why I haven't received the product or at least an update about what's happening with it (the online status still shows "processing" and has not changed). I called twice in ****** (and again today( & left detailed voicemails which the recording advised would be responded to in 24 hours but no response. I've emailed twice with no reponse. Their only communication to me has been a "did you have your eye on this" email mid ****** soliciting me to purchase the very same item I had already ordered and paid for on 8/7/24 and never received. I'd like delivery of the exact item I ordered, or a full refund. Thank you

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order last year on September and returned one of the items which they said I could use as a credit for my next order. I placed an order in May or June this year. I received the items but they were not the right color. Returned the items and a they have received them as verified through tracking. Waited for my refund and was told it takes a month to process. Still nothing and then was told its being processed through their accounting and legal department. Now September this year I have still not received a refund. I have emailed called and there is only a voice mail that says they will respond but never do. Very disappointing and sad. I can see my situation is not an isolated one. Happening a lot. Their website is still up and able to take more orders to unsuspecting customers.

Vogue Wigs is NOT a BBB Accredited Business.

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