Complaints

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter shared an apartment with 4 other young women during the last school year(7/15/23 -6/23/24)@ *** ***** Dr#100 Santa Barbara,CA 93109. The management claims they sent the deposit refund as an echeck to my daughter’s email (the former tenant) to m****t******[email protected] My daughter did not find it in her email or Spam folder. I’ve emailed, called, and texted requesting a reissued check and if possible a physical check. I’ve spoken to several individuals and nothing has been done. I am frustrated. Even though my daughter T****** was the tenant I paid her rent. I want the deposit money back. Their info is as follows: St. George & Associates ###-###-#### ###-###-#### [email protected] www.stgeorgeassociates.com I would appreciate your help in this matter. The company stated that they deducted $ from the original deposit due to things they found needed repairs. I don’t if they deducted it from all 5 tenants. I think they were going to refund us approx. $275.00 Sincerely, L**** *****

  

  Business response

  09/11/2024

  I appreciate your assistance in resolving this issue.

  Our office did a move out inspection and based on the condition of the apartment there was a deduction of $223.78 out of Ms. M****'s daughter's deposit of $500.00 The breakdown of the charges was for painting, cleaning, clogged drain and a door and trim. These costs were shared with the unit.  All of this information as well as pictures was sent to T******.  I am happy to forward it on again but need a new email as apparently there is a problem with her email.

  The office does its best to not issue new echecks as there is a cost to the tenant as we have exactly when the echeck was sent.  It was sent to m****t******[email protected].  It was sent on July 12, 2024, at 6:42 am.  This was the email address that we had on file.  I also sent an email today to test the email and it did not come back.

  We are happy to resend it but based on the date and time we suggest, to avoid additional charges, that she review her emails again for that day and time period.  I did not send the disposition or the pictures of the unit to you as that is confidential information so I would need their okay to Release it, although it is available.

  I look forward to hearing from Ms. M**** or the Better Business Bureau.

  Thank you for your time and attention to this matter.

  Sincerely,

  Terri Bailey                                                                

  St. George & Associates

   

   

   

   

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter lived in a St George & Associates property between 7/19/22 and 7/9/23. During the initial checkin we noted many many things wrong with the place. It was very dirty and not maintained nor repaired. We took many photos and a couple of videos to illustrate the dirty/ poor condition. We annotated the 880 checkin as well as sent multiple emails and letters with pictures. We finally sent a certified letter with pictures. Prior to move out we requested a pre-move out inspection and were told that they dont do that. I believe its supposed to be the law (Cal Civ Code 1950). When the deposit return letter came, they charged all 5 of us for the things that were clearly wrong in the beginning and spelled out in the multiple letters and emails. It seems as if this is a standard practice for them to ignore correspondence as evidenced in the multiple letters and certified letters as well as emails that St George and Associates did not even bother to respond to. We sent a demand letter on 7/31/23 as well as by email on 8/9/23 and followed it up with a certified letter. The only response was to the email on 8/9/23 from Emma saying that she was forwarding to management. Its now been over a month. I will include the initial letter spelling out the condition of the apartment as well as some pictures and our demand request letter for the deposit and prorated rent return. We have all of the correspondence and can share it as well as the video if needed or desired.

  

  Business response

  10/27/2023

  Thank you for bringing these concerns to our attention. Your feedback is invaluable, and it provides us with an opportunity to improve our services. We genuinely appreciate your understanding and patience throughout this process.

  We sincerely apologize for the inconvenience you and your daughter experienced during her stay at the  property. According to our records, we have thoroughly reviewed the situation, including the emails, letters, and pictures you sent documenting the initial condition of the apartment.

  We acknowledge your concerns regarding the cleanliness and maintenance issues during the check-in period. We regret that these problems were not promptly addressed, and we understand your frustration. After a careful review of the correspondence you provided, we have taken appropriate measures to resolve this matter.

  As of 9/27/23, we have processed the necessary adjustments and you received an email response from us. Again, we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please do not hesitate to contact us.

  Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused.

  Customer response

  10/31/2023

  
  
  Complaint: 20592155
  
  Bryant...I am rejecting this response because:
  They are playing games. I was hoping to take care of this outside of small claims court but as you can see by the included three emails, they continue to play games. I insist that you post my review and I expect their rating should be affected. I’m not alone in my complaints but AM the one who is willing to put the time and effort into making them do the right thing. I intend to file and ask for the maximum security deposit return as well as penalties, costs and interest. I am passing your information on to a local tv station’ s consumer protection team so don’t be surprised if they reach out to you for an interview or comments. Thank you for your attempt to help.
  Regards,
  
  M****** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  10/31/2023

  Hello M******, please see our email response from 9/27/23. If there is anything that is still unresolved, please let me know. We are here to work with you. 

  Customer response

  10/31/2023

  
  
  Complaint: 20592155
  
  I am rejecting this response because:

  We have not received our security deposit as requested buy us and agreed to by you on 9/27/2023. Ruth pretending to not understand what we were asking for and no check or response from Kelli in a month is insulting. Just to be clear, we have NOT received any check for our outstanding deposit from you as of 10/31/2023. I expect at this point for you to let us know that you’ve cut a check for at least $239.22 and that you are sending it to 

  
  

  M*** *********

  
  
  Regards,
  
  M****** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩