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Business Profile

New Car Dealers

Audi/BMW Santa Barbara

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Darren R

    Date: 10/03/2023

    Salesman was initially good. Then things fell apart. Pre owned vehicle had 29k miles. Was delivered to me with check engine light on. The car was missing three parts as well. It was not inspected properly at all. I asked the dealership to replace the parts, and to pay for a new pre-delivery inspection since the one they performed was undoubtedly insufficient. They sent me one small part and that's it. They offered me $500 for the trouble. I want even sure if that would be enough to cover the parts and the rental car I would need while the engine light was being fixed (3 week wait for a loaner). When I told them that may not be enough, I was literally threatened by the service manager named K*****--that if I didn't accept his offer, he would reverse the sale. Then I complained further to the dealership owner, S**** *************, who did nothing besides hide behind his staff. He had is Chief Operations Officer call me and that was useless. This team was not interested in taking the high road, this team knew this car had some issues and was happy to get it out of their inventory. I asked for: --A re-inspection at their cost --All missing parts to be replaced and/or installed --reasonable compensation for my time and the aggravation All disregarded, ignored, excuses, threats. They sent me $500 which is a slap in the face.

Audi/BMW Santa Barbara is NOT a BBB Accredited Business.

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