Business ProfileforSeavees

I am writing to formally lodge a complaint against SeaVees for their failure to respond and process an exchange for my purchase (Order #532000). On November 18th 2023, I purchased two pairs of Bodega Clogs, totaling $116.64. Finding the need for a different size, I initiated an instant exchange for both pairs on December 10th 2023, which was approved by SeaVees. I promptly returned the original pairs as per their instructions but have since received no communication regarding the status of the exchange. Despite my attempts to reach out to SeaVees via email on December 17th and 19th, and a phone call on December 29th, my inquiries have been met with complete silence. This lack of response is not only unprofessional but also leaves me without the products I paid for and without a clear resolution in sight. I had chosen to purchase from SeaVees with the expectation of a standard of service that respects consumer rights and values customer satisfaction. However, this experience has been both frustrating and disappointing, reflecting a significant lapse in customer service and accountability. Given the circumstances, I kindly request the Better Business Bureau to intervene on my behalf to seek a prompt resolution to this matter. I am hopeful that with your assistance, SeaVees will address the issue and provide an update on my exchange request. Enclosed are copies of my purchase receipt, exchange approval, and records of communication attempts with SeaVees for your reference. Thank you for your attention to this matter. I look forward to your timely response and assistance in resolving this issue.