Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is a photo of a text message I received stating I have signed up for paynearme services, then a 2nd message stating I made a payment in the amount of $238.40 to a company by the name of ***************. I did no such thing, and have no connection to, or business with, either company. I believe this to be a scam message, and want to make you aware. I am contacting my bank also (on hold as I type this). Would like contact from Paynearme for further discussion to prove this is not their doing, and no attempt to charge me will be made.

  Business Response

  Date: 05/14/2025

  ******* ******* returned my phone call. I was able to provide the information that was requested by ******* ******* regarding this complaint. Please let us know if there is any further assistance needed for this complaint. Please let me know if you have any questions.
  

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They took about $2000 of child support from me and they never paid to my kids mom. They were offered as a payment option for the ******************************* to pay child support. Instead of paying the money, they told me that they could not find the money. They have stolen my money and made me responsible for thousands of dollars of court fees, child support, and potential jail time. Do not ever use these people. Either they are thieves or they have a faulty system or both. If it was not for the fact that I had my receipt, I could have lost another $300 and they were made to miraculously find $500 but not the other $2000. If there are more victims of this company or any attorneys aware of them, I would like to file a class action law suit against them.

  Business Response

  Date: 11/07/2024

  Hi *****, as discussed previously, after checking our records, we can confirm that your account was credited for the amount that matched both our PayNearMe System and Arizona Child Support System. Store receipts and journals where payments were made were used to confirm accuracy.
  Should you have questions, please contact the Arizona Child Support System.

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayNearMe is my utility company's only option for online bill pay and autopay. I have used PayNearMe's autopay feature to pay my bills to my utility since we moved to our current address nearly four years ago. We had no issues with autopay via PayNearMe until May 2024. This is the month that PayNearMe claims my credit card declined their charge, causing PayNearMe to unenroll me from autopay. However, my credit card company informed me that they never received a charge from PayNearMe that month. I also believe my credit card company when they say they did not receive nor decline a charge from PayNearMe/my utility that month because I always receive a text alert from my card company when any type of charge is declined, and I never received such an alert in relation to the May utility bill via PayNearMe. Additionally, PayNearMe claims that a notification was sent to my primary email in May informing me of the (supposed) card declination and letting me know that I would be unenrolled from autopay. However, a search of my primary email for "PayNearMe" and the name of my utility company did not yield any results. As a result of PayNearMe's erroneous processing of my monthly payment and failure to adequately inform me that I was being unenrolled from autopay, I now have a severely past due account and late payment charges that could have resulted in a disconnect.I would like PayNearMe to reimburse me for the cost of the late payment charges and to review its card charging process to ensure other customers are not erroneously removed from the autopay system due to PayNearMe incorrectly charging their credit cards / not charging them at all and falsely claiming they were declined.

  Business Response

  Date: 09/06/2024

  Hi ******,
   
  We sincerely apologize as there was a card network issue on May 1, 2024. Unfortunately, this affected your payment, which resulted in your autopay schedule being suspended by ***************. We sent notifications about the suspension and the unsuccessful payment to your email address on file, ************************* on May 1, 2024.
   
  The problem was resolved, but you will need to set up a new autopay schedule using your payment link or going to ***************************. We apologize for any inconvenience this has caused. If you encounter any problems, please reach out to *************** for assistance.

  Thank you,

  PayNearMe Support
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business website states the accept all forms of payment. Attempted to pay rent at a ******* using the Paynearme service using an **************** card, card was rejected. They advise that they accept all forms of payment, ******* accepts payment, so why does it say at checkout that they do not accept ****************. Im requesting that they fix all their advertising.

  Business Response

  Date: 05/02/2024

  *************************,
  
  Thank you for your feedback. We apologize for any confusion regarding the payment methods. The instructions you received from your property manager should have indicated that retail payments are cash only. Please refer to the paper PaySlip instructions provided by your property manager (through Yardi). Please let us know if you received any incorrect information. We will evaluate our website for any improvements.
  
  Thanks,
  PayNearMe

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to a local Paynear me in a ******** Paid cash of ******* on Tuesday March 26th. They are unable to find the payment even after I provided a receipt of the transaction, but they are able to see a declined payment with the same amount on a debit card. I did not pay with a debit card. So if they are able to see that then why cant they see the other payment. This feels like a scam likely because why would you be able to see a one payment and not the other?

  Business Response

  Date: 04/15/2024

  PayNearMe has notified the ************************ regarding this complaint. PayNearMe provided the customers ****************************;contact information to ****************** and the retailer has agreed to contact the customer regarding this issue. The customer ***************************** has not responded to our support phone calls. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAYMENT PROCESSING COMPANY REFUSES TO CREDIT MY ACCOUNT WITH LOAN COMPANY AFTER THEY RECEIVED PAYMENT FROM MY BANK, WHICH IS CAUSING LOAN COMPANY TO REPORT MY LOAN AS LATE WITH A BALANCE.

  Business Response

  Date: 03/14/2024

  We are currently working with the customer ******************************* to resolve this report. 

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to use this company/service as a way of payment. I was told it was a cash only transaction which is untrue I could have used a credit/debit card. The money was accepted, took 3 days to process when the receipt clearly says up to 20 minutes. By the time all monies had finally cleared / exchanged. I no longer needed the service/payment. No where on the receipt does it say there are no refund on payments. I was also not aware that they didn't do refunds until contacting them several times. I paid cash because I was forced/lied to so I cannot dispute with my financial institution and I'm left with a receipt for a payment I don't need. This company accepted the money. They were the point of sale , they should at minimum be able to fix if not mandatory refund. Especially since it does not state anywhere I couldn't get a refund. The representative did nothing but reiterate we can not issue a refund. As a consumer for 35 years in this country I've never heard of any company ever not having some sort of refund and or return policy. I am pretty sure I am out almost $1000 with proof of payments that are unused. Because of the township I live in I cannot file a consumer complaint in that small amount and seek damages. So I hope the BBB is able to either stop them from doing this or at least put the right pieces into play to have them reprimanded. Thank god for this avenue because so many companies get away with these scams daily. Thank you

  Business Response

  Date: 01/11/2024

  
  ******,
  
  Thank you for bringing this frustrating matter to our attention.  Wed be happy to help further regarding your PointsBet deposits and are escalating with them to determine how you can complete a withdraw, via PayPal to your Bank Account or Debit Card, or other cash-out method.
  
  Regarding your questions: 
  
  PayNearMe can process the following payment options for PointsBet, with retail being cash only.  It's possible that you received inaccurate information from PointsBet.
  - Credit Cards
  - Debit Cards
  - Cash at retail
  
  We see you had multiple transactions to PointsBet.  PayNearMe notified PointsBet of payments within minutes of their completion.  In every case this happened in fewer than 20 minutes and there was no evidence of failures within PayNearMe for these payments.  
  - PointsBet Website offers following assistance for a payment over 20 minutes with reference to contact their customer service team.
   ***************************************************************************
    IT HAS BEEN OVER 20 MINUTES SINCE IVE MADE MY DEPOSIT THROUGH PAYNEARME AND I DO NOT SEE THE ***** AVAILABLE ON MY POINTSBET ACCOUNT, WHAT DO I DO?
  Please check the receipt issued to you from the authorized PayNearMe location for your deposit. If it says there was an error, please return to the authorized PayNearMe location for assistance. If it says successful, please contact PointsBet Customer Service.
  -
  As for refund policy, PayNearMe has a Consumer Assistance and Refund Policy though for remediating any completed cash payments, only PointsBets policy and terms of service apply (as they have your funds).  Please review account wager requirements, cash-out and account credit options with PointsBet.  Retail cash payments cannot be refunded by PayNearMe as we have neither the funds, nor a relationship with the consumer to facilitate such a transaction.  Retailer receipts also contain a no refund message for completed payments.
  
  We will be in touch regarding the disposition of your funds and course of action with PointsBet through our PayNearMe Support ticket #******.

  Thanks,

  PayNearMe Support

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited 20$ cash via paynearme at ********* on 2/3/23 @ approximately 4:30 pm for a process that normally takes around ***** minutes tops. I have yet to receive the money in my account and after numerous calls to FanDuel and paynearme customer support no solution can be made. I keep getting false information, excuses, there is no time frame, it will be in the account in less than 2 hours, there was a glitch, there was an issue with *********, I have literally heard it all! All the reps can do on the phone is send an email, why even have them? I mean we live in an age where we can deposit cash into an account within minutes, but when something goes wrong it takes a week or longer to even look into? This is a lack of customer care, care in general, and fraud if you ask me considering no one can give me any information as to when I will get reimbursed. This is the first complaint I have ever left at 37 years old, but given the lack of care and knowledge and the overall poor way this has been handled, I was compelled to do so. I sure hope this reaches someone with some authority.

  Business Response

  Date: 02/16/2023

  Thank you for working with our PayNearMe Customer Support Team to resolve this issue.  We verified the payment did not complete and escalated with our retailer Walgreen's to ensure you were made whole.  On 2/11/23 the merchant FanDuel confirmed a payment was provided to the customer's account.  Please let us know if you have further questions or issues with PayNearMe ************ - ******************************* - Ticket #******