ComplaintsforPlantronics, Inc

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a Bluetooth that doesnt work anymore due to the iOS 16.6.1 & iOS 17 update on the iPhone talked to 4 csr reps & 1 supervisor for 2weeks about the issue this morning a supervisor called & told me he didnt have notes on whats going on with my issue & stated it was a problem with my device when I told him its not a issue with the device, the software needs to be updated so it can work properly with the iPhone I told them I plugged it into my ******* worked as well then he proceed to suggest swapping out my ********** suggest refunding me my money if they couldnt fix the issue he then proceeded & said NO its not our problem. Thats all I want @ this point is a refund, I told him I even bought another Bluetooth (different ************* **** works fine

• Initial Complaint

  08/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I had purchased poly voyager 2 wireless headset which still under warranty . I had made several attempts contacting customer service since August ******** with no results on replacement

  Business response

  08/30/2023

  HP Exec. escalations case manager is working on the customer on a resolution. Case **********.

  Regards, HP Inc. 

  Customer response

  08/30/2023

   
  Complaint: 20530154
  
  I am rejecting this response because:I have been told by several representatives that this was gonna be resolved and it hasnt

  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a Plantronics Voyager **** headset for more than $200 about 2 years ago. Earlier this week, as I was taking the left earbud out of my ear the rubbery eartip came off. I discovered a flimsy plastic was the only mechanism holding the eartip. Upon talking with Plantronics customer service, they knew about this design flaw but will not do anything to fix/replace my product. This is not a good way to support a product with a known design flaw!

  Business response

  07/28/2023

  A replacement has been requested for ***** this should be arriving within 3-5 business days.

  Customer response

  08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Plantronics sent me a replacement headset to replace my defective one. Thank you BBB for your help and Plantronics for standing behind their product!!
  
  Sincerely,
  
  ***************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent back a defective Bluetooth that I purchased from best buy under Plantronics warranty rules. They verified purchased of the device on the 1st of several calls I has in regards to this issue. Plantronics email me the shipping label that I used to send the item back. It shows that they received it on 06/29/23. And they are claiming that the intake person didn't do it right so they have to expedite the claim in which is totally unacceptable. They have my defective item and refuse to replace it or send the defective one back to me. This is a scam and so unprofessional and unacceptable.

  Business response

  07/10/2023

  A replacement will be shipped and the customer should be able to receive it within 3-5 business days.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a Plantronics headset and returned it due to being defective with a shipping label provided by Plantronics - Claim ID: ************** Tracking Number ************. This item was returned March 23, 2023 and I have not hear back from Plantronics since. If you try to call them there is an automated attendant that tells you they are busy and to contact them again later and the call will disconnect. I have called many times and each time the same outcome.

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I filled for an RMA in March and received what looked to be a packing slip to return the device back for fixing. I called the customer service number as I was curious how this packing slip would ensure it is getting to the right area. The person on the call assured me this was right and that I needed to use this. I told them multiple times it was not a ***** label and it did not look right but they said it has worked many times for other customers to do it. I tried to have ***** pick up the package but they said it had to be taken into a ***** facility so I did. The rep was confused but eventually took the package and gave no tracking number. I received a call from Poly asking if I sent the device and they insisted I needed to provide a tracking label. After a lengthy call I hung up with no solution. Called back and the lady was laughing at me and making me feel like I did something wrong. I asked for a manager since she did not have the tools to see what I wanted and may have been confused. No call back but she insisted I call ***** and they would be able to help. Called them and they could not. Then I called back and told them ***** could not provide assistance. No call back per requested. Called for the 5th time and the person said a label was sent. Which I did receive one a month later (and after 3rd call) but didn't open due to cybersecurity concerns. When I asked the email address it would be sent from (it was Plantronics not Poly) she laughed and said I don't know and it doesn't matter. Now I have opened it and sent it back for further investigation but this should not take this long. Also the poor representatives have little access to what information may be helpful and now I am probably out a wireless head set due to lack of communication and tools sent to the end customer.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My plantronics headset which I used for working from home has been defective since July 2022. It is under warranty. I have reached out on multiple occasions for an RMA and keep being told its being taken care of. It has been an issue for 8 months and is causing problems with my job. The headset is employer issued through a company service contract with Poly (plantronics) but theyre not able to help as the employee is responsible for working with the manufacturer to seek replacements.

  Business response

  03/20/2023

  The replacement has been shipped with ***** tracking number: 528273739875

  ********************************************************************************************

  Customer response

  03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a ********* headset from ******** and the company's name is Plantronics. Plans Tronics is now owned by *************** and they are not wanting to warrant the damages that has happened to my headset and I need from someone from corporate office to give me a call pertaining to my ********* headset I am a Frontline worker and I work in the medical field period the ********* that I purchased is a ************ please have for one from corporate to give me a call that's your earliest convenience thank you

  Business response

  01/16/2023

  Consumer has been contacted in order to validate the warranty and proceed as adequate.
  
  Our terms do state that accident is not covered under the warranty, however we are happy to look into this inquiry.
  
  *****************************************

  Customer response

  01/20/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  For the resolution yes with them reaching out to me I pray that we can come to a positive Revolution so that I will be able to continue to use my Bluetooth with me being a Frontline worker
  See Attachment/File: Screenshot_20230119-181420_Yahoo Mail.jpg

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2023/01/16) */ Consumer has been contacted in order to validate the warranty and proceed as adequate. Our terms do state that accident is not covered under the warranty, however we are happy to look into this inquiry. ****************************************** Consumer Response /* (2000, 7, 2023/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) For the resolution yes with them reaching out to me I pray that we can come to a positive Revolution so that I will be able to continue to use my ********* with me being a Frontline worker

  Customer response

  01/31/2023

  To whom it may concern: I would like to first apologize for the letter left earlier that was not my response I do not feel that a resolution was made on my behalf. I purchased a product from platronics and I wanted them to honor their 1 year warranty on the box and either replace the broken merchandise or pay me the $128.38 I spent on the product to replace it with a new one. They are now playing cat and mouse with me and this is very disheartening to me after being a faithful customer for over 13 years. Could this please be reopened and further looked into. Thanks in advance.
  
  ****************

  Business response

  02/01/2023

  A receipt/invoice was received however the purchased item is not a Plantronics/Poly headset.
  
  Please submit a copy of your receipt/invoice for review.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased ************** headset from ********* in June 2019. it had a years warranty on it. In November 2020 the headset stop charging. So I emailed **** the sent me a replacement headset I received it on November 3rd 2020 packing slip # *******. Then In April Of 2022 that headset stop charging packing slip # *******. so they sent another replacement headset. In October 29th 2021 packing slip#****** that headset stop working, so the sent another replacement headset. April 8th 2021 that headset stop charging they sent a replacement pack slip # *******. Then August25th 2021 the headset stop charging so they sent another replacement. So after having so much trouble with the voyager 5200 I requested a different type of headset. So on November 8th 2021 they sent ********************** headset stop working it would connect to my phone and disconnect all the time. So in July 11th 2022 slip # ******* I filed a claim and they sent a replacement . on April 12th 2022 I filed a claim I received the replacement headset ************ I received it on the 13th of April and had to return it on April 28th it stopped working. Slip # ********. So they sent out yet another replacement headset on March 25th 2022 slip #********. I had to return it on April 5th 2022 it stopped charging again. I still have this headset I have been trying to return this one due to it's connecting and disconnecting from my phone. I have notified **** about it many times until now they will not send a replacement. they keep asking me to show proof of purchase and they want me to pay to pay to return it. But all the other returns that was made they sent out a prepaid return label. I have asked for a refund of 110.00 that is how much I paid for it when I brought it from *********. As you can see from the history of replacements that the product they are selling is no dependable. they don't even last a year before there is another problem. The headset they send are refurbished. The product is just no good.

  Business response

  11/09/2022

  Business Response /* (1000, 5, 2022/10/14) */ As mentioned by the customer on her complaint, our devices hava 1-year warranty, bases on her description, her warranty expired in July of 2020. is possible that we had replace the unit even out of warranty withouth asking for a purchase receipt, however, we will no longer offer a warranty for a product that is so far out of warranty. Our limited warranty states that the replacement units are covered by the greater of 90 days or the remaning warranty of the original unit. ***************************************** Consumer Response /* (3000, 7, 2022/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just want my money back. Because each time they sent me a replacement headset it didn't last a Month. Each time I get a replacement the headset that I get comes with a 1 year warranty. I know that the same problem will arise when they send me a replacement. Then for then to say after this replacement they are not willing to replace it when it stop working. So I want my money back.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased **************** blue tooth headset. Within 3 months of purchase, the headset would not charge. *********** was sold to ****, who after weeks of foot dragging sent me a replacement, refurbished headset. This also stopped taking a charge on July 30, 2022. **** says the warranty on my original unit was 1 year, but the replacement unit is only 30 days.

  Business response

  08/31/2022

  Business Response /* (1000, 8, 2022/08/31) */ We have been trying to contact the customer to assist on this matter and have not been able to get a response from him. Consumer Response /* (3000, 14, 2022/09/13) */ Thank you for your text. I have received 2 emails from Poly, seeking to discuss this issue but have not received any replies to my return emails to date. I'm not sure where to go from here. I purchased their product at a premium $ in NC. The product doesn't charge after 3 months. I have received 2 replacement, rebuilt products. The first wouldn't pair with my phone, and the 2nd would not recharge after 3 months. Now my warranty has expired, after foot dragging by customer service. Getting help from a computer isn't effective in my point of view. Is this new business model what consumers can look forward to? *********. Business Response /* (4000, 16, 2022/09/20) */ We are processing a replacement for Jim who should be receiving it within 5-7 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩