ComplaintsforPlantronics, Inc
Producers
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I submitted a Warranty Claim and my claim shows that it is "Expired". I sent my Headset, charging case, earpiece and cable in to their warranty center, Claim #******. It was received by them on 04/19/2022. As of this date I have not received the repaired item or a replacement item. I have sent several emails which have answered with poor excuses and rudeness. I want a replacement item or my money back for the items. I have waited long enough.Business response
06/29/2022
Business Response /* (1000, 5, 2022/06/22) */ The consumer submitted a warranty claim for a Bluetooth headset and mailed a Bluetooth Headset, Charge Case and USB Dongle, which would be marked as a different part number when bundled. The part number was modified (that is why is shows as "expired") to provide a replacement for the product as sent, at this time the product is not in stock and no alternative could be offered that would fulfill all features the sent one has. Replacement will be shipped once the product becomes available. Consumer Response /* (3000, 7, 2022/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) After filing this complaint, and while it was processing, I received a replacement headset and battery case which is ALSO defective and will not charge. I would like a replacement sent ONCE AGAIN and I would like it tested to ensure it function properly before sending it to me. Upon receipt, I will gladly send in the defective one. I would be glad to supply a credit card number if there is any doubt that I will return the defective set. Thank you. Business Response /* (4000, 9, 2022/06/27) */ Our team has been informed of the issue with the replacement device, we are awaiting for confirmation of another unit. Consumer has been made aware. Consumer Response /* (4200, 11, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept and close the case when the replacement is received and not before. I waited months for a replacement last time with the excuse that they were not in stock. When I made a corporate complaint and filed this complaint, magically, they were in stock again. This company is not acting in good faith and is disingenuous in dealing with me and their responses. When I receive a working/functioning replacement. I will close the case with a positive response. I am extremely disappointed in this company and it's products since it's change. I will reserve my judgement until this case is closed. Thank you.Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have been without a working headset since May 11th. Please resolve. https://*******************************************************Business response
06/21/2022
Business Response /* (1000, 5, 2022/06/05) */ Consumer has returned the device provided as a warranty replacement and another unit will be shipped once processed by our warehouse. Tracking number for incoming parcel ********************** In regards to claims made on the provided log. Consumer has been offered assistance when contacting us, however has continuously been aggressive and obscene to our representatives. Consumer Response /* (3000, 7, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response does not address or resolve the issue at hand. They are also continuing to behave in a very unprofessional manner, and wasting everyone's time with their incessant whining.Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
2022-02-24 Warranty Claim #XXXXXX 2022-02-24 Case #XXXXXXXX 2022-03-08 Case #XXXXXXXX 2022-03-24 Case #XXXXXXXX Plantronics support accepted my warranty claim for a defective microphone on a ****** headset on February 24, 2022, but the replacement is "backordered". I have opened 2 further cases stating that I need a replacement headset urgently, and would accept any reasonable substitute, but Plantronics refuses to do so. It's been over a month, and no ETA for a replacement has been provided. I would accept a refund or any reasonable replacement for the defective headset.Business response
04/12/2022
Business Response /* (1000, 5, 2022/04/04) */ We contacted the customer and he had already received the replacement. We are processing a new replacement for him. Consumer Response /* (2000, 7, 2022/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company sent me a refurbished unit, which was also defective. I was called by a representative, and we agreed on a suitable replacement in new condition. I've received the new unit, and am satisfied with the resolution.Initial Complaint
02/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased prior to the pandemic, my Plantronics Voyager Legend warranty is only for 1 year. Even though it has not been used and sat in my drawer for 2 years. Unfortunately, as you can see the flexible material elbow that connects the ear piece to the part that goes behind the ear is broken. Serial Number: ******. When I chatted with the support team this has happen to other customers but, the Voyager Legend has a one year warranty. Yes, I purchased the device more than a year ago but, it has been laying in my drawer for 3 years collecting dust because of the pandemic. As a result of the global pandemic, I haven't really used it over the past 2 years. I'm heading back on the road to meet clients again after years of working from home. I'm requesting a one time consideration to repair my unit. I believe this is a design problem. I was told it could be replaced with a refurbished one for 60 bucks... but there is no way to refurbish mine. It still works, it just hanging by the wire inside and I was hoping for help from Plantronics. I purchase a 2nd one A6KVLJ, and it is now cracking. I am requesting a refund of my original purchase prices of $240.00 ($120 each). Plantronics asked me to post a review, I rated the product a 1 and they refused to post my review. What a waste time. They should just tell you they will only post positive reviews. I will happily ship this to you if this approach works.Business response
03/30/2022
Business Response /* (1000, 5, 2022/03/01) */ Customer informed us he mailed in 2 devices on 02/24/2022, however this was done on his own accord, given that no agreement had been reached. The product is now over 2 years outside of warranty and cannot be replaced under our warranty service. we will inquire with the appropriate team about the review written on our site. Consumer Response /* (3000, 7, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poly has no new news other than reviewing and restating what I have written. This reiterates their processes are broken. Merger of 2 companies has created lack of ownership from within or focus on customer satisfaction. The product was poorly designed regardless of a warranty. What happened to the time when companies would stand behind their products and do the right thing. They claim to be made up of dedicated employees around the world, led by the most dedicated leadership team in the market. Where is the leadership? Where is the dedication? On their website they say they are in the business of taking giant leaps for mankind... what about doing the right thing? They claim to create beautifully designed and engineered audio products, this was not my experience and apparently does not apply after 12 months. that let you be seen and heard with incredible clarity, wherever you work. My letter sent to ********** President and Chief Executive Officer was never answered or responded to. ************** Email: ********************** Mobile: ****************** Business Response /* (4000, 9, 2022/03/24) */ Our team has confirmed receiving 1 Voyager Legend headset (attached image). Due to not being able to return the parcel received, we have offered a Voyager 5200 headset, this being the successor of the received product. An address has been requested.Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This is the second one I have purchased. They always fail just after a year and they tell me it's out of warranty. And to buy another one. They had me on the phone about 30 minutes only to tell me its out if warranty. These device's should last longer than one year.i want this repaired replaced or my money returned.Business response
11/12/2021
Business Response /* (1000, 8, 2021/11/01) */ We agreed to replace his Voyager 5200, he should be getting the replacement within 5-10 business days.
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Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.