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Business Profile

Clothing

CurveDream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned several items at our expense but have not seen any refund come through on our credit card account. Have notified the company, but we get a firm letter back asking us to send the items, which we already have. This company (Curvedream) has no phone number and refuses to send one in order to talk directly with a representative.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three items in good faith. They assured me on their website that their return policy was sound and they offered refunds within 30 days so long as the customer paid to ship the contents back. It took 5 emails and I finally got a response of offering me $27 to keep the items. They said if I didn't want that they would give me the return address in the next email. I have emailed twice and still have not received a response with the correct return addressl. They said not to use the address on the package.The package mailing address is ********************************************************************. I have not sent the items to this address as they said not to.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say they will accept returns within 30days and they will not give me an address or process to get money returned. They keep emailing me with stupid replies, saying I missed their email or need to provide descriptions of what I ordered. They do not provide returns and clothes are not as advertised (size or quality). I did not get a receipt for my order.

  • Initial Complaint

    Date:08/21/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items. Upon arrival the fit and quality of the items was inferior. I returned them to the address on the package. There was no packing slip or invoice included. I failed to see a credit on my bank statement for 2 months. I called. They said you need a pre-authorization to return. The invoice # is ****************** Order #CDM240406050717210,I have the **** receipt. I checked with the post office on 8-19. The say the package was delivered.return date was 4.27.24

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 items of clothing from the curvedream website on/ July 26. The website looks quite nice, certainly LOOKS legitimate. It offers returns (30 days easy returns) and prompt refunds, although returns are at the buyer's expense. I received my order on August 5, and promptly decided that I would keep 2 of the items and return 3 of them. I contacted the company to see what their return protocol is. At first, they offered me $20 just to keep everything I didn't want (Value on their site $80); next they offered me $32, which didn't interest me. Then they offered me a credit toward the "next order"!!! Finally they gave me an address, and requested that I send my package via ***** including a tracking # within 7 days, which I did. . I sent the package on August 9 tracking # **** 6114 1143 4222 7824 16. Several days later I contacted curvedream , sending my tracking number. The email came back. I retried several times...came back. I tried the phone number I found on my on my correspondence re the merchandise. "no voicemail has been set up"!!!! was the message. So now I am out the price of the clothing AND the price of the Postage. I would like curvedream to refund the $80 as promised.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER NUMBER CDM2408 *********** MADE ON AUGUST 9, 2024 BUT TRIED TO CANCEL IMMEDIATELY. COMPANY REFUSES TO ALLOW ME TO CANCEL ALTHOUGH THEY TELL YOU TO EMAIL THEM TO CANCEL. I was sent an email earlier stating if I order a min of $89 I get 10% off my order and on their website it said FREE Shipping on $79 or more. . I ordered $91.97 worth of clothing, I should get free shipping. I don't see where I got FREE shipping. They refused to take off the FREE shipping, so I wrote them, as their website only allows you to do via email, "just cancel my order, and I will no longer purchase from your company." They not only refuse to cancel my order, but it appears they are taking additional funds out of my account, so I truly believe they are a SCAM company. They don't provide any phone number or address, then I read on the BBB Website that YOU ARE AWARE OF ALL OF THIS. HOW CAN YOU OR ANYONE ELSE ALLOW THIS COMPANY TO CONTINUE TO DO BUSINESS KNOWING THIS? THEY HAVE OVER 6000 BAD REVIEWS!

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clothing they sent was made to fit children, very cheap material, I requested a return and the provided me the address, I sent it to the correct address and gave them the tracking order, it was returned to *** today stating the place had moved

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress on 7/5/24, it was delivered to an address in *************, 7/18/24 at 2:39 pm; several times I requested cancellation and refund and they refused. I sent them a copy of tracking where it was delivered elsewhere, no response! Very poor communication and I want my refund, I no longer want the dress or anything else to do with this company. Order number CDM240705154625810 $47.87 They did nothing to help me ! I had several emails/ correspondence with them, only for them to say they couldnt refund. I advised them they issued incorrect shipping label, with no response! I am very upset and live on a fixed income and cant afford to lose this kind of money! I want my refund in full! Thank you for your help!

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found all of the items sent to be unacceptable (size, color, workmanship etc.) I followed their return policy instructions and that address bounces back every time. I went on line and saw that others have this problem too. I would like a complete refund from them. I would be happy to return these items but now don't trust that they will refund the money since they have given me no return form or address..their emails just bounce back.Here is copy of my order:Your order #CDM240629001110541 Placed on June 28, 2024 8:11:10 PM EDT ItemSkuQtySubtotal Women's Solid Color with Pockets Casual Loose Pants Color Black **** L PTCDM0021$25.88 Casual Solid Color with Pockets Sashes Shorts Color Apricot **** L DTCDM1391$21.99 Stripe and Cat Print Casual Socks Color White **** One-size DTCDM5181$7.99 Pure Color Elegant Lace Drawstring Casual Pants Color White **** L CDMA1251$23.99 Stripe Print Casual Loose Pants with Pockets Color Blue **** L CDMA3271$26.98 Solid Color Knitted ****** Top Color Apricot **** XL CDMA6771$25.98 Subtotal$132.81 ************************ Total$132.81 BILL TO:***************************************************************************************** T: ********** SHIP TO:*********************************** ************************************************************************** T: ********** SHIPPING METHOD:Free Shipping (9-20 business days)PAYMENT METHOD:Credit or Debit Card Credit Card Type:Visa Credit Card Number:xxxx-4343

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a medium dress 6/19/24 for $44.37. Order # CDM240619231406572. It came 7/02/24. Too small; so I sent back to the address for return on envelope. *********************. ********************** Copy Add to Informed Delivery Latest Update Your item was delivered to an individual at the address at 4:48 pm on July 5, 2024 in **********************Get More Out of **** Tracking:**** Tracking PlusDelivered Delivered, Left with Individual ********************* July 5, 2024, 4:48 pm See All Tracking History What Do **** Tracking Statuses Mean?

CurveDream is NOT a BBB Accredited Business.

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