Complaints

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** supposedly has been in possession of my package since 12/10/24. Tracking #********************. Initially it was supposed to be delivered on 12/11/24 by 5PM. It wasn't. I contacted them on 12/11/24 at that time they told me it had been rescheduled for today and asked me for my email address as they would send me any updates. I never received any such email. This morning I call right at open and they assured me it would be delivered this morning. At noon I call as it's now no longer morning, they tell me it's still being sorted and would be delivered by 5PM today. I tell them they told me the same exact thing yesterday. They ask my for my email address again, I tell them they already have my email address I never received anything. I call again a few minutes ago and apparently my package IS STILL BEING SORTED! I ask them straight out do you even have my package? They say yes. I say then I will come pick it up! They tell me I can't! I want my package! They've had it for days now and just keep telling me it will be delivered, it will be delivered but it never comes!

  Business response

  12/19/2024

  Dear ******, 
  We sincerely apologize for the delay of your package and the effort you had to put in to track it down. This falls well below our service standards, and we apologize for the lack of information that should have been available to you. We have reviewed the details of your shipment, and it looks like it was delivered on 12/12/24 at 6:30 PM. 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an email from ******* saying my order was out for delivery so I clicked on tracking link and it said out for delivery on that Monday 11/18 but due to an emergency I had to leave my house at 2:30pm and returned at 4:12pm and missed them by just a few minutes. I called the number on the door tag and they assured me that they would redeliver Tuesday so I cancelled my Dr **** and stayed home all day. They did not show, I checked the tracking number again by 3pm and it said incorrect zip code resched delivery. So I called again and they apologized that was a mistake and they would redeliver. I explained I had to work the rest of the week and they asked what time I would be home and I said 5:30 so they said they would put in a request to the driver to deliver after that time and that I would get text alerts when they were coming. Wed they showed up at 10am. I called again Wed night, same conversation. Thurs they showed up at 11am. Called again - same conversation. Friday I called from work and said that I would be home earlier and wanted to make sure package was out for delivery- customer service told me package was not on the truck, it was at the depot because they had already attempted 3 deliveries so no more attempts yet no communications to let me know that. He said I could go pick it up- but depot closed at 5, gave me the address. I left work early, lost $150 of pay, got to the depot at 4:30pm and it was closed! So I called and after some words again, they assured me that manager had approved Saturday delivery 11/23 by 4pm. And yet no package was delivered.

  Business response

  12/20/2024

  Dear ******,
  On behalf of ***, we sincerely apologize for the inconvenience this package that has caused you to use your valuable time to track it down. This should not have happened, and we are sorry for the delay of your package. According to our records, we have proof of delivery of 2 packages being delivered to your address at 11/27/2024 at 11:51 AM. 

• Initial Complaint

  11/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They are refusing to deliver my package, they keep claiming they attempted to deliver it, but I've never gotten a phone call or email from them about it. I've called their customer service line a few different times, and was told my package would be delivered, but it wasnt.. then they claimed it was lost, but the tracking log said they "attempted delivery" again after that. I don't know what else to do, I just want my package.

  Business response

  11/27/2024

  Dear Elizzard,

  We sincerely apologize for the delay of your package and the time you put in to track it. We are sorry this has happened, we dont want any of our customers to experience this. According to our records, your package was delivered on 11/23/24 at 5:02 p.m.

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has not delivered my package from ******* in over a month. The delivery was canceled after the 1st 2 weeks, Then Directv used them again to try to deliver my package. So far I have received nothing. The driver says they cannot get into the complex. This complex has 3 entries for cars and one pedestrian entrance. No other service, ******, ********** ***, and all others have no issue getting inside. Also, the office is open from noon - 6pm.The code for the entrances is only given to emergency services and law enforcement. Most drivers enter through the gates when a car exits. There are over 160 units in this complex, so the wait is never long.

  Business response

  12/12/2024

  Dear *******,
  
  We are sorry for the delivery failure of your DirecTV package. According to our records, On 10/29/24 the driver communicated that they attempted to deliver package 3 times and the callback was not working, and as you mentioned the package was returned. There was an additional package that was sent, tracking number ********* that was sent. Our records indicate that this package was successfully delivered 11/25/2024. We again apologize for the delay in your receipt of the package, but are happy that we were able to get this successfully delivered.

• Initial Complaint

  11/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  BBB unable to locate business

  More info

  I'm filing this complaint against the operator of General Logistics Systems located at *********************************************************************************. That is the address that a search on the ************************** website reports, but clicking on it take me to this page for GLS in **************, ****. Please direct my complaint accordingly. Nevertheless, *** has persistently demonstrated the exact same issue in its locations throughout the country. I've previously filed complaints for the same issue in ** and *** as well as here in ****, **. The company's delivery personnel persistently violate the laws regarding shipment of alcoholic beverages by first - failing to obtain an adult signature, then secondly - forging that customer's signature. The company previously committed to address this issue, but it clearly has not.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I received a notice that my package was delivered on November 5th. It was not by the front door or anywhere else on my lot. When I tracked the package, there was a photo of where it was left confirming it wasn't left at my trailer. When I located the trailer in the photo, the package wasn't there. Your driver came out to investigate. He was polite and concerned that that would have to pay for the mistake. The person who occupied the trailer is a line worker and stays onsite during the week. The package was stolen. I used the chat option on your website to report the theft and your representative assured me that I would receive a response within 24 hours. As of now, I haven't been contacted. ************ is refusing to file a claim without any documentation that the package wasn't delivered to the correct address and was stolen. Please contact them and inform them they need to file a claim and inform me i writing that you have done this so I can file a dispute with my credit union if they refuse to comply.

  Business response

  12/12/2024

  Dear *****, 

  On behalf of ***, we are very sorry that you failed to receive this delivery. We are currently in process of working with ************ to get you reimbursed $13.99 for the package. Someone from either ************ or our internal claims team will reach out to him to provide further information. Thank you for bringing this to our attention.

  Customer response

  12/16/2024

   
  Complaint: 22550382
  
  I am rejecting this response because:
  

  The total price of the order should be refunded to ************ and not just the shipping costs. I need verification that *** will refund the total price of the order to ************ so that I can continue the dispute with my credit card company. 
  
  Sincerely,
  
  ***** ******

  Business response

  12/23/2024

  Dear *****,

  
  Yes, we will reimburse the full amount that CarParts files a claim for. 

  Customer response

  01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/29/2024 I setup a delivery of $2,000 of plant material to be shipped from ********* to *******************. This is Shipment Number *********. It was picked up on 10/30/2024 at 11:38am. On the tracking no update shows since 10/30 when it was picked up. It has now been over a week with no status updates. I have communicated with **************** to no avail. They have been unable to provide a status update on this shipment, and I am concerned because it is live plant material. It is dire that this freight be delivered in a timely manner or it could die and be a $2,000 loss. Where is this package? Has it been lost? Why has nobody been able to provide me a status update of this shipment? Where is the shipment? I need this for a project and this has jeopardized my project and reputation with my client. If this matter cannot be resolved through this complaint process, I will be forced to pursue further recourse through the California Attorney General consumer complaints procedures. I hope you can find this shipment and deliver it so we can bring swift closure to this matter.

  Business response

  11/27/2024

  Dear Max,
  We sincerely apologize for this experience you had with your scheduled delivery. Thank you for sending us your information. Your tracking number, contact information, and statement of your problem has been escalated to senior leadership, and they are going to look into this. 

  Customer response

  12/03/2024

   
  Complaint: 22528923
  
  I am rejecting this response because:

  After over three weeks of attempting to contact the team at Mountain Valley Express, with no response from them, we received the parcel in bad condition though the tracking never updated. Our plants had been sitting in that warehouse for that entire time. I attempted contact on a daily basis and received only form responses. Our plants were completely desiccated while sitting in the warehouse and may not survive, they are showing a lot of damage. I am unsatisfied with the unprofessional conduct and lack of a response, especially from the contacts at the Jurupa Valley MVE. 
  
  Sincerely,
  
  *** ******

  Business response

  12/23/2024

  Dear Max,
  The separation of our freight division has been completed, and we can no longer assist on Mountain Valley Express matters.
  Please reach out to **************************

• Initial Complaint

  10/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was previously sent a check from the *** in *****, **. The check was sent to my grandmother's address & the delivery requested a signature upon receipt. Notification that a delivery was attempted was NOT left here. Your company returned the check to the ***. NO footage from my cameras supports anyone EVER came here in the last 30 days.CCC made contact with us recently & advised the return of the check. I advised CCC Wednesday would be a day when someone would be home the majority of the day to sign for the delivery of the ******** a result I received a delivery text from GLS *************) on 10/9/24 at 10:31 am indicating delivery was coming between 9:40 am and 10:10 am, ridiculous considering the notification was after the time the delivery window.I stil have NOT received by delivery!At about 1:30 pm I received a call from a female at *** advising me they could not make it by 12:30 pm, & she if someone would be there to sign later today. I was being registered and could not talk much. I told her someone would be back at the house in ten (10) minutes.Regardless, the delivery was not attempted or made ALL day.I called in when I came home, and some woman LIED to me by telling me they attempted a delivery at 9:50 am. I argued with her and advised her that we were her then and no one came to the house.Unfortunately, The LIE can be proved since I have a Ring door camera, and a front driveway camera. Neither show ANY delivery attempt ALL DAY. The footage is available for thirty (30) days if you which to watch the ALL day footage.If this check is NOT delivered first thing this morning, I am contacting EVERY agency that can provide assistance to us; and I am also notifying the sender, CCC, to advise them of your horrible delivery and customer service. Hopefully, going forward, they will chose to use another facility to deliver their packages.

  Business response

  10/15/2024

  Dear Akiro, 
  
  On behalf of ***, we sincerely apologize for the delay of your delivery from the CCC.  According to our records, your package with the tracking number ********* was delivered to you on 10/10/24 at 10:17 AM. Thank you for bringing this to our attention and we are sorry for the inconvenience this has caused you. 

• Initial Complaint

  10/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered clothes from an online thrift store. I went online to check the status of my order and found that the delivery was not completed because they didnt have the building code. I contacted them to give the code and they said they obtained that info. the next day I went online to find that the box was sent to be returned. This company did not even bother to contact me via email or phone number to obtain information to help deliver my package. I had to contact them again and they said they werent even sure that the package was still there. Then, they were like come on 15 miles over to a city and you can only pick it up till 5:30 pm. In LA traffic, it is impossible to get somewhere 15 miles away in less than 30 minutes. I work till 5 pm. They were like you can pick it up on the weekend. I am super duper ******. What kind of delivery service is this?

  Business response

  10/07/2024

  Dear Danielle, 
  
  We are sorry for the delay of your package and the frustration you went through when trying to track it. According to our records, your ThredUp package (Tracking Number: rhDTg1k1dTPJvfkUDICW) was delivered on 10/4/24 at 9:00am. 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  *** tried to deliver a package to my flat on 09/13/24. The package requires an adult signature and I was not home to sign. I immediately contacted GLS on 09/13/24 @ 1302 pm and arranged to have the package delivered on 09/20/24 between *******. I waited until 2100 and no package was delivered. I missed a day of work. I have contacted GLS no less than 8 times trying to find my package. I have never received a call or an email with any updated information. In fact, *** told me to contact the shipper and have them file a complaint in order to get my package delivered. Their customer services agents are dismissive, abusive, and do not offer any solutions. I just want my package. Their online tracking still shows my package is out for delivery on 09/20/24.

  Business response

  09/26/2024

  Dear ******,

  On behalf of ***, we sincerely apologize for the delay of your package and the lack of communication you received from our team. We do not want anyone to feel this way about our services, and we have been actively working to improve our customer service. According to our records, your package (Tracking #CA0W1648631) was delivered on 9/25/24 at 5:21 PM. Again, we are very sorry for the experience you had with us. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩