Storage
iStorage Self StorageThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I cancelled my storage unit on 11/6/23. My move out was cancelled by the company. I have NEVER set up for automatic payments, yet I was charged on 11/20/23 for the next month as a recurring charge. My account shows I am not set up for recurring payments too. I called the property-no answer on 11/20/23 to sort this out. Spoke to corporate office, they said they would escalate this and email me to let me know it was handled and when to expect my refund for 1 month and my prorated month back. No email or refund was sent. On 11/25/23, stoped by the office-office hours are 10a-5p on the door and online, no one was there. Called the corporate office again and told them I wanted to talk to a supervisor that could and would actually do something. Re-explained the entire issue, they said they spoke to the district manager and they “should” be able to do something on Monday, 11/27/23.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.