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Business Profile

Audio Visual Equipment

Video And Audio Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    12/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased this tv on June 7, 2024 for $1,897.99 and wanted the ******* S90C. I was called by the Video & Audio Center and told they don't have the TV actually but will "upgrade" me to the S90D. I was put on the spot and pressured to taking the deal. Then the TV arrives and within months it breaks and doesn't turn on and I call and call and call and call...and finally ******* sends a technician out and replaces the power board. I read online and this is a major issue with these models (S90D) and now I feel I was scammed to taking tv's that nobody wants. A month later, IT BREAKS AGAIN AND DOESN'T TURN ON. ******* refuses to replace the tv or give me my money back but once again sends out a technician to replace the power board again! I was totally scammed and now I cannot trust this TV, ******, ******* or Video and Audio Center. I contacted and chatted with all 3 Video and Audio Center, ****** and ******* and all refuse to correct this wrong and refund me and I am sitting here with a dysfunctional TV.

  • Initial Complaint

    09/30/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On August 31, 2024, I purchased online the ** S60T 5.1 ch. Soundbar with Dolby Audio and Rear Speakers from. Video and Audio Center for $196.99. I received the soundbar and subwoofer but not the two rear speakers. I have sent three emails and left three voice mail messages with my order # and asking that my speakers be sent. But nobody has responded and I still do not have my rear speakers.

  • Initial Complaint

    09/27/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a TV from this merchant through ******. The shipping company lost the item, and have confirmed this in a letter, and yet the merchant keeps insisting that ****** cover the refund while ****** insists that the merchant. ****** has blocked my ability to request a refund.

  • Initial Complaint

    08/20/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Ordered stereo from ******* it was delivered not complete after several days they was going to get parts they sent picked up.I told them i be out of town from 19th thru 28th.They said trucking company would call.I went away today and they sent truck with no notice.It set off my security system.Im tired of this company nit doing what they said.

  • Initial Complaint

    05/21/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    i ordered a television from them on May 10th with an estimated delivery date of May 16th. It's May 20th and I don't know where the product is or when it will arrive. They tell me that the ** has been in *****, just a few hundred miles from me, sine September 16th, but they keep giving me sliding dates as to when that ** will be on my doorstep. And since they won't give me a window of when this will be delivered, I've been stuck at home waiting, in case it is delivered. They aren't taking ownership of the problem, they just keep saying that different companies are responsible ******** ****** Services, some un-named 3rd party delivery company), but not them. I am now afraid that they have stolen my money and that i will never receive the **.

  • Initial Complaint

    11/28/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Ordered an 85-inch ******* from seller via Amazon.com (order #: 112-3460639-2413064) on October 5. I received a shipment notice later that same day. A week went by and still no delivery and no proper tracking information provided. Contacted seller on October 12 and was assured that I would receive delivery on October 13 by 1:00 PM, which was already a few days late from the promised October 11 date on the Amazon order page. October 13 came and went and no **. Had to send the installer on his away. Contacted seller and was told the ** would be delivered the very next day. ** was not delivered until October 18, more than a week later than promised when I ordered. I contacted installation company and they said it would be a few weeks before they could get someone out to install the **. Installer showed up on November 20 and installed wall bracket and **. Powered on and noticed lines streaked across the ** display. I was not at that business location on that day, so was not able to contact seller until November 23. Seller quickly told me that they would not help in any way due to the amount of time since I had ordered. It was their fault that the order arrived so late and that the business could not get an installer back right away. We had already paid the installer for a service call and two hours of their time for them standing around waiting for the ** to be delivered on October 13, when the seller specifically stated it would be delivered. Seller basically told me I am out two grand for a broken **. Contacted Amazon but since it was not shipped by Amazon they said I would have to work with the seller. This company could bend their rules a bit to help me out, since the ** arrived so late and since I am out so much money for the ** and for two trips made by the installer. Altogether I have suffered a loss of nearly $2,800.00! The seller just doesn't care and told me "good luck." I either want an exchange or a refund for the broken **.

  • Initial Complaint

    11/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I visited the Video and Audio Center location on ****************************** I purchased a *********** a sound bar, and a subwoofer. I told the employee I wanted to mount the sound bar on the ** rather than the wall. I was told that in order to do that, I needed a $568.80 swing arm mount (to make room for the sound bar), as well as a $54.97 sound bar mount (to attach the sound bar), otherwise the sound bar would not fit well.Once Video and Audio Center's installation people came, they said it was impossible to attach the sound bar I purchased to the ** I purchased, and it had to be on the wall. I asked for a refund of both mounts, but they refused, only providing me a full refund of the $54.97 mount, and was promised a $200 refund (which I have not yet received...) of the $568.80 mount. I was misled into purchasing the swing arm mount when I did not need it and I am being refused a refund. I am not sure if they purposefully upsell you on items you don't need it, or they have no clue about the compatibility of their products, but I was scammed.

  • Initial Complaint

    09/30/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    This company installed my smart home automation technology, including internet switch, routers, and multiple access points. They have been non-responsive to multiple calls and emails, so I am being held hostage by their non-responsiveness because I can't get my problems addressed by anyone else.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

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Years in Business: 44

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

1426 Wilshire Blvd

Santa Monica, CA 90403-5413

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(866) 822-2289

Customer Complaints Summary

9 total complaints in the last 3 years.

5 complaints closed in the last 12 months.

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