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          TrueCar.com has 1 locations, listed below.

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            • TrueCar.com

              120 Broadway #200 Santa Monica, CA 90401-2385

              BBB Accredited Business

            Business ProfileTrueCar.com

            Automobile Purchasing Consultants
            BBB accredited business

            Contact Information

            120 Broadway #200

            Santa Monica, CA 90401-2385

            Get Directions
            Visit Website
            (800) 200-2000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.18/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/7/2021

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            120 Broadway #200, Santa Monica, CA 90401-2385
            Years in Business:
            19
            Business Started:
            2/25/2005
            Business Incorporated:
            2/25/2005
            Accredited Since:
            7/7/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C2725150 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            BBB records show a license number of 3925445 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • TrueCar, Inc.
            Business Management
            • Mr. Mike Darrow, President/CEO
            • Mr. Sean Kannaly, Director of Customer Care
            Contact Information

            Principal

            • Mr. Mike Darrow, President/CEO

            Customer Contact

            • Mr. Mike Darrow, President/CEO
            • Mr. Sean Kannaly, Director of Customer Care
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/15/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Dealers do not honor quoted price and try selling other vehicles even if still in inventory. Below is my quote that dealer would not honor even though in inventory when i called to check. our Deal Code P2WFEWJ27W Present your personal Deal Code at the dealership.Review Your Deal 2024 ****** RAV4 Limited AWDVIN: ***************** Limited AWD VIN: ***************** $41,573 Cash price with ************ Amount Due At Signing $41,573.38 Sales Price $41,573.38 Sales Price $41,573.38 Total MSRP $41,630.00 Dealer Discount -$4,866.00 Accessories $997.00 Dealer Fees $849.00 Government Taxes and Fees $2,963.38
            Read More
            Read 17 More Complaints

            Customer Reviews

            39 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jean G

            06/30/2024

            True car is using illegal tactics and price gauging to collect customer's private information and disclose it to the dealer without the consumer's consent.True car committed fraud for collecting this customer's personal information and sold them to different dealerships including Trinity ******** for a fee. Consumers are prohibited to get pricing information on a vehicle unless there is complete disclosure of customer private information. ********************** is also involved in price gauging and giving bad advertising. They disclose lower prices online and inflate it excessively when the consumer contacted the dealer. I'd like to request a formal investigation against True.car.com for violation of privacy. I thought that's wrong and completely unacceptable. This is bad business, and this should be investigated

            TrueCar.com Response

            07/03/2024

            Hello. Thank you for reaching out to TrueCar with your feedback. We tried reaching you at the phone number and email address on the profile created when you utilized our program but were unsuccessful. Per our Terms of Service, when prospecting on a vehicle, this does permit the dealership to connect with you via phone, email, or SMS. We recently connected you with one dealer and requested they cease contact with you. We have also blacklisted the phone number and email address that was on your profile. We would love to gather additional feedback regarding your dealer experience. Please give us a call at ************
            Read 38 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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