Reviews
Customer Review Ratings
4/5 stars
Average of 13 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNicole W
Date: 09/09/2024
1 starStay away from any dealership that uses True Car as a lead generation site. The company employs bait and switch tactics to get you to contact or go into the dealership so they get their lead commission. They either post cars not available, or even more deceptive, they post a much lower price. They get their commission because you contact the dealership, the dealership doesnt have to honor because the disclaimer that they do not have to honor typos made on true cars website. I investigated out of curiosity, there are an abnormally large percentage of typos. Even one of the dealerships that I spoke with who uses them told me not to do my shopping through True CarReview fromJean G
Date: 06/30/2024
1 starJean G
Date: 06/30/2024
True car is using illegal tactics and price gauging to collect customer's private information and disclose it to the dealer without the consumer's consent.True car committed fraud for collecting this customer's personal information and sold them to different dealerships including Trinity ******** for a fee. Consumers are prohibited to get pricing information on a vehicle unless there is complete disclosure of customer private information. ********************** is also involved in price gauging and giving bad advertising. They disclose lower prices online and inflate it excessively when the consumer contacted the dealer. I'd like to request a formal investigation against True.car.com for violation of privacy. I thought that's wrong and completely unacceptable. This is bad business, and this should be investigatedTrueCar.com
Date: 07/03/2024
Hello. Thank you for reaching out to TrueCar with your feedback. We tried reaching you at the phone number and email address on the profile created when you utilized our program but were unsuccessful. Per our Terms of Service, when prospecting on a vehicle, this does permit the dealership to connect with you via phone, email, or SMS. We recently connected you with one dealer and requested they cease contact with you. We have also blacklisted the phone number and email address that was on your profile. We would love to gather additional feedback regarding your dealer experience. Please give us a call at ************Review fromTammie J
Date: 10/15/2023
1 starTammie J
Date: 10/15/2023
I decided to use TrueCar when I learned about it through the partnership they have with ***'s *************** Due to the long standing relationship I have had using ***'s, I naturally trusted that if they approved of TrueCar than I would be ok with using them. The service was basically an extended service should a car have issues after purchase that they would reimburse 20% of any repairs and a couple of other small perks of using their service, free calls to a mechanic, etc. At no time I was told once purchased I needed to call and register during their sales pitch. In any case, a month after I purchased a $35K Mini ****** it needed service that resulted in over $2k of repairs. My husband called and then we were told we had to register to obtain this. In any case, we missed this benefit and my husband signed up as instructed. Additionally I stated they should clearly express this during the process as due to the relationship with their dealers, it was assumed it was established immediately. Most recently, another issue came up with the care resulting in $800 in repairs. We submitted the claim and they stated that the title had to be registered under the person listed on the TrueCar agreement. The car was purchased in cash and done under my husband's name. As a married couple, I never would have thought this would be an issue and yet we have lost our money again. They made no effort to attempt to assist in any way and again just apologized as they did before. It isn't much money, as I've seen far worse reviews on this site, but it is the principle. Their word means nothing and they don't care to help their customers whatsoever. Ultimately, I just wanted others to be forewarned when doing business with them as I wish I would have know ahead of time.TrueCar.com
Date: 10/26/2023
Hi ******. Thank you for reaching out to TrueCar and giving us the opportunity to assist you. Buyer's Bonus is a benefit that is offered on some of our partner platforms; like ***'s Club, and is not on the dealers' side. While you are on our website we clearly provide all the information needed for the Buyer's Bonus under the section *****************Sale Benefits". Any potential claims are submitted directly to ********, who will determine if the claims are approved or not. We have gotten in touch with ******** to address your concerns and I am glad to hear that they have accommodated your needs. If you have any questions please don't hesitate to reach back out to us at ************.Review fromRudy R
Date: 05/20/2023
5 starsRudy R
Date: 05/20/2023
Was able to browse & compare costs nationwide for the perfect vehicle from the comfort of home without dealing with pesky salespeople.TrueCar.com
Date: 05/22/2023
Hi ****. Thank you for your feedback. Our goal is to make car shopping as convenient as possible. We are happy to hear that was your experience. If there is anything we can assist you with please give ** a call at ************.Review fromDavid P
Date: 04/25/2023
5 starsDavid P
Date: 04/25/2023
Very helpful in locating a good used car nearby at a good price.TrueCar.com
Date: 05/08/2023
Hi *****, Thank you for sharing your TrueCar experience with us and congratulations on your new ride. We are happy to hear it all went smoothly. If you have any questions, please don't hesitate to reach out. Happy driving!Review fromChristina K
Date: 03/29/2023
5 starsChristina K
Date: 03/29/2023
I bought a car (3/15/23) I'd found through TrueCar.com. The selection was awesome, and I was able to find the exact car I wanted. They linked me seamlessly to the dealership which had the car. I could not have asked for a better experience -- and the car I bought was ***** miles away from me so one might have expected some snags along the way. If buying another car, I would not hesitate to go through TrueCar.com. I am truly thankful to TrueCar.TrueCar.com
Date: 03/30/2023
*********************. Thank you for reaching out to us with your feedback. We are so pleased to hear you had a great experience with us. Please let us know if we can be of any assistance to you in the future. Enjoy your new ride!Review fromAnthony M
Date: 03/13/2023
5 starsAnthony M
Date: 03/13/2023
True car is very helpful to the general public . Consumers ( at least ) need to know what folks are paying for a new specific model car .Just remind the dealer when you get your out the door prize from True car that they will honor it. Then have them send you a personal e mail to you, saying they will sell the car at the agreed price . Most dealers will honor the True prize, but I personally like something in writing from the dealer, so I can call them out as a poor dealership .TrueCar.com
Date: 03/17/2023
Hi *******. We understand how searching for and purchasing a new vehicle can be both exciting and overwhelming. We strive to provide the best pricing and research tools. Thank you for reaching out and sharing your kind words and feedback. If you need any assistance please do not hesitate to reach out to us at ************.TrueCar.com
Date: 03/30/2023
Hi *******. We understand how searching for and purchasing a new vehicle can be both exciting and overwhelming. We strive to provide the best pricing and research tools. Thank you for reaching out and sharing your kind words and feedback. If you need any assistance please do not hesitate to reach out to us at ************.Review fromKimberly T
Date: 09/22/2022
5 starsKimberly T
Date: 09/22/2022
I would not have found my vehicle if not for TrueCar, I was looking for a very specific vehicle, very specific price with very specific miles, TrueCar made this search easy and the vehicle ended up being 2 1/2 hours away, but in the same city that my son lives in! So it was definable a WIN-WIN!!TrueCar.com
Date: 09/28/2022
Hello Kimberly. We are so elated to hear that not only were we able to assist you in finding your next vehicle, but also in a potential son visit! TrueCar's goal is to make car buying fun and hassle-free along with being a one-stop shop for research, price value on new and used vehicles and trade-ins, and much more! Thank you for giving us the opportunity to assist you and if you have any questions please give us a call at XXX-XXX-XXXX.Review fromMike R
Date: 09/13/2022
5 starsMike R
Date: 09/13/2022
**************** when shopping to buy a vehicle. The pricing information on recent, local purchases gives the lows, highs and mediums of similar transactions.TrueCar.com
Date: 09/21/2022
Hello ****. We are grateful for your kind words regarding your experience utilizing TrueCar.com. Thank you for sharing your review with us and the car buying community. If you need any assistance please do not hesitate to call us at XXX-XXX-XXXX.Review fromLucky N
Date: 09/10/2022
5 starsLucky N
Date: 09/10/2022
I've used this website several times to purchase my vehicles and they always show a good amount of cars I'm searching for as well as a true price calculator so I know how much I'm paying whether I'm paying too much or a good price match. Definitely my go-to when searching for a new vehicle.TrueCar.com
Date: 09/13/2022
Hello Lucky. Thank you for reaching out to us, providing us with your feedback, and with an opportunity to earn your business. We understand that with current market conditions sometimes finding your next vehicle can be an overwhelming and frustrating process. Our goal is to take the work out of finding your dream vehicle by letting you easily compare multiple vehicles by their options and showing consumer ratings and reviews by verified owners so you can make an informed decision prior to connecting with the dealer. If you have any questions please do not hesitate to reach us at X-XXX-XXX-XXXX.
TrueCar.com is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.