Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,156 total complaints in the last 3 years.
2,164 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with byte for aligners and was specifically told by the company that they were safe for me even though I have a dental implant. Now that the company has issued a letter telling me to stop using the aligners because of my implant, they are refusing to provide me with a refund. I am only looking to get my money back after they told me to stop using their product.
Business Response
Date: 04/14/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/14/2025

Complaint: 23193060

I am rejecting this response because:
I have already attempted to remedy this situation through those avenues and have been told that I will not be getting a refund. This is unacceptable as Byte has directed me to stop treatment.

Sincerely,

***** ******
Business Response
Date: 04/16/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/17/2025

Complaint: 23193060

I am rejecting this response because:
Again the company has refused to provide a refund even after following the directions they provided.

Sincerely,

***** *****
Business Response
Date: 04/21/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/22/2025

Complaint: 23193060

I am rejecting this response because:
This is the exact response I received on the last message. It was not helpful then and is still not helpful. Again, I have reached out through the website multiple times and have been refused a refund.

Sincerely,

***** *****
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BYTE charged me $2913.69 to treat my daughter with invisible teeth aligners. I financed that through a company called *******, who paid BYTE in full on 7/18/2024. BYTE has since found that their treatment may be dangerous and required us to visit a dentist to determine of she was a contraindicated patient. They DID find the treatment was not beneficial for her and recommended she stop treatment. I requested a refund, plus $200 for that dental visit reimbursement. BYTE told me they'd only refund me what I've paid Fortiva thus far ($984.78), even though BYTE was paid in full by Fortiva. Meanwhile, I still need to pay back ******* the full amount (plus interest) because they paid BYTE the FULL amount.
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this item and received original set. Completed their first 10 steps and there was significant OVER ROTATION (what their *** called it). They completed as assessment and sent me a new ***** (top) and 11 to 14 (bottom) I had to start on 13 bottom and 12 top (important later) In 2024 I completed treatment and had significant rotation and was at the end of my treatment, so I followed their process to address this. I had not received a response so I requested a resend of the email. In these mentioned the teeth I had issues with were not making contact with the aligner. I sent the requested photos. Then they started to say they were paused and I needed to fill out a specific disclosure. I filled this disclosures out 3-4 times before they finally started to respond my questions. They respond with this is normal are you ready for your retainer. I went back and forth for over 4 months. During this time they REPEATEDLY asked me to perform the same steps over and over. I finally got so frustrated and called. I called because my top aligner (I had been broke the top one after wearing it since aug(ish), it was January when it broke). Finally they sent out a ***lacement of my final step in about feb. During a family trip I lost both retainers and requested a reorder 15 hours after not wearing them. I stated I knew I was going to have to pay for. They asked for pictures of the old aligner I was to wear while I waited for the appointment. I informed them that I did not have any of them because the retainers did not fit comfortably (they were poorly formed and I had to skip ahead in treatment because they clinical support team told me to do this). They told me to use a boil byte from the store no hold until I get a new set. I had to ask for a response and was told to send pictures. Once I said I was in the recommend boil byte they you dont have the ability to continue treatment because of the boil byte they told to continue I had to pay an additional 800$
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/11/2025

Complaint: 23180395

I am rejecting this response because: please see attached emails. I have attempted to speak with and call numerous times, but no one will answer and the emails are clearly not being addressed. If you want to have somebody who can help me resolve this matter reach out. I am OK with that my number can easily be provided, but I have attempted numerous times over numerous months through emails and phone calls which have gone on addressed.

Sincerely,

****** ********
Business Response
Date: 04/15/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased aligners from Byte to help with the stratening of my teeth. I paid full price to get my teeth fixed to end up with teeth problems that Byte failed to fix because they closed. I was not finished with my full treatment paying out of pocket and now I still have to get more teeth work done.
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/11/2025

Complaint: 23179268

I am rejecting this response because:
I shouldn't have to fight to get my refund and getting the run around from Byte. I should be entitled to my refund because I never was able to complete my treatments with Byte before they shut down. Now I can't afford to finish completely what was started and I am left with my teeth in bad shape.

Sincerely,

*** W
Business Response
Date: 04/15/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/16/2025

Complaint: 23179268

I am rejecting this response because:
I have been going thru the Byte website but I'm still not getting thru to anyone about why I am can't get my refund if Byte can't fulfill my needs regarding my teeth if the business is no longer active. My treatments were not completely finished before Byte shutdown and I should be entitled to a full refund if Byte can't keep up with their agreement.

Sincerely,

*** W
Business Response
Date: 04/18/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/18/2025

Complaint: 23179268

I am rejecting this response because:

As I stated before, Byte is no longer around to assist me further with the continuation of the treatment needed for my teeth. They won't provide a refund to me and I should be entitled to it if they can't finish the job at it's fullest.

Sincerely,

*** W
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started Byte in 2020 to fix my front crooked protruding teeth with a timeframe of about 2 years. Im now into 2025 still and my teeth is still crooked. They advertised that I could get the same results as I would with a legitimate ******************* with impression kits that they provided to make aligners. Its been over the timeframe promised and I still have no results. My crooked teeth is still crooked. I have already paid in full. Now they are requiring me to spend more money so they can continue my care. It was not in my contract when I started that they would now require me to pay for an oral scan before giving me care. My care again should have ended by 2022. I have requested for a refund and they are now requiring a letter from my dentist stating why I would not be a good candidate to continue their services before they refund me. They promised results to me years ago. Now I have no results and no refund. Byte impressions is a scam. Byte is also a scam as they cannot provide final results. They can take your money, not have to honor the results promised and Im not even sure without a retainer how my teeth will start shifting around.
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/11/2025

Complaint: 23179189

I am rejecting this response because:
I have reached out to Byte multiple times in multiple ways(email, chat and phone) and they continue to give me the run around. I have also provided Byte with a new letter of recommendation(attached) from my Dentist so I can move forward but have not heard back.
Sincerely,

Maypang ****
Business Response
Date: 04/15/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year in April 2024 I decided to get Byte. The sent me the impression kit and I decided to get the program. My treatment should have been completed within a span of 17 weeks. Although my teeth were still not straightened. I reached out to BYTE and they said to redo the treatment all over again. So I did. My teeth did not get better I followed all the requirements they told me to do. I reached out again in September and there was no customer service. I contacted them every month and no one helped me until February 2025 where they needed me to do a list of X-rays that I do not have funds for or dentist near to complete this. This was never the expectation when first getting byte. I would like to receive a full refund due to the treatment now promising what it was meant to do.
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/11/2025

Complaint: 23175973

I am rejecting this response because: I have made numerous attempts to resolve this and no agent looks at the previous emails and get the same response over and over again. I would like a refund moving forward.

Sincerely,

***** *****
Business Response
Date: 04/15/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/16/2025

Complaint: 23175973

I am rejecting this response because:
I still do not have a resolution you can email me with the email on file. With a response on receiving a refund.
Sincerely,

***** *****
Business Response
Date: 04/18/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started with Byte Aligners in 11/2023. I enrolled in their warranty program (lifetime of aligners and retainers) and have been paying ************************ (below more details). Since Oct 2024 Byte has not been able to commit to their contract as they are no longer producing aligners. I'm currently in the process of treatment and paying for the treatment but the service is not being met due to *** issues, My teeth have shifted and my care from Byte has stopped. I've attempted to contact them but there's no one to speak with. I need to get service to fix my teeth but need refunded the money I invested into Byte back to invest into another company that is able to fulfill. With Byte not producing any aligners they are therefore not meeting my dental care needs. Account through ******** ******************** Account #: ******** Amount paid as of 3/26/2025 $1477.99 Monthly amount due ***** until 12/2026 Total owed to WestLake is *******
Business Response
Date: 04/11/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Byte: On 3/21/25 told that my order was cancelled and I would receive a refund. Called on 4/7/25 order was not cancelled with no refund. Was told order was cancelled today and would get a refund. Wondering how a business can allow orders and take payment when no product is being offered/cannot be produced. The website should not allow orders or process orders and Affirm should not accept loans for this.
Business Response
Date: 04/08/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get my teeth fixed since December 2022. They were great at first and then they cut me off absolutely nothing they would not send the liners. They will not answer my calls or my emails finally, they told me that they are refunding my money however they never did. They say that they did, but they did not. My bank never received it there is nobody to talk to and they will not refund my money even though they are the ones that said they will refund my money and I have it on copies of emails. The only thing they sent my bank was asking if it was a real account and they never continued sending the money. They say they have transfer recipient however it cannot be correct because my bank ***** never got the money. Be careful with this company. It is horrible and you will lose your money. Do not do it!! I have been trying to do this for a month and Im getting really pissed! I just want my refund as stated Feel free to call Black Bills ******************** and check for yourself at the no payment received ************
Business Response
Date: 04/08/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/08/2025

Complaint: 23172608

I am rejecting this response because I have emailed and talked to many people but NO one gets anything done or they tell me to keep waiting or just they say they are done either me and they did everything in their end and its my banks fault. Which it is not!!. I need a supervisor to call me asap.

Sincerely,

******* ******
Business Response
Date: 04/11/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a treatment plan from BYE Aligners and paid in full on June 22, 2022. I was told that my dental issue was minor and that my gap would be fully closed within three months. However, that promise was never fulfilled.I followed the treatment exactly as instructed for over a year, and the gap remained unchanged. Not only did I not see any improvement, but I also began to experience gum bleeding, even though I was maintaining regular dental cleanings with my primary dentist.Starting in December 2022, I contacted Byte support to let them know the aligners were not working as expected. They requested photos of me wearing my last aligners and of the aligners themselves, which I provided along with detailed pictures and explanations of the problem. Despite this, they never responded. I followed up again in April 2023 and was ignored once more.On August 25, 2023, I sent a formal email to ************************************ requesting a refund, since the treatment clearly had not worked and I had complied with all their instructions. Again, I received no response.I am very disappointed with the lack of results and the poor customer service. I feel that I was misled about the effectiveness of the treatment and then abandoned without support after paying in full. I believe a full refund is a fair and reasonable resolution in this situation, as the product and service did not meet the expectations set by the company.I can provide photos and copies of the emails if needed to support my claim.
Business Response
Date: 04/08/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

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