Customer ReviewsforByte

Absolutely HORRIBLE customer service and business practices....I wasn't advised until AFTER they hustled payment from me that I was not a candidate for what I needed aligners for in the 1st place (bottom crowding). That didn't sit right with me but they gave me a $500 refund and said they would do aligners to fix my minor overbite on the top. I decided that made zero sense a week or so later and reached out to say I no longer wanted to continue with this farce of a treatment plan. Now...as they were taking my money someone was always available. Now I'm trying to contact someone to see what steps we have to take now that I am refusing service (the aligners are NOT manufactured yet as i have asked my dentist not to send my records over)....I have been trying to email, text, use all the contact options on their site and fun fact...I'm on hold right now at 7:38am pst on the 866 customer service number since I called at ****** when they open for business. I tried twice to do the automatic callback option but apparently they are so swamped and busy I still remain in the que to this very moment. Give me my money back...are at the very least a fair percentage and stop avoiding your business responsibilities and well...customer service!!!!!

We are truly sorry to hear about your experience and the frustration you've encountered with our service. We understand how upsetting it must be to feel misled about your eligibility and to face difficulties in contacting our team. Our goal is to provide clear communication and support to all our customers, and its evident that we fell short in your case. We apologize for any inconvenience caused by the delay in addressing your concerns and the challenges you've faced in reaching us. We want to resolve this situation promptly and fairly. Please contact us directly at ******************************************************** so we can discuss the next steps and work towards a satisfactory resolution. Thank you for bringing this to our attention. Your feedback is vital in helping us improve our services and customer support.

Terrible communication! Ive been in the same set of aligners for 3 months and nothing has been resolved after sending multiple emails and phone calls. I was told I would be on a 9 week treatment plan and only received 8. When I was finished I never heard from the orthodontist who actually never checked in with me once. I always had to contact them. Im still waiting on week 9 and my retainers and Im very dissatisfied with overall treatment and professionalism of this company and would never recommend them.

Were truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the level of service we strive to provide. We would be happy to take a look at your case and do what we can to help. You can reach our team directly at ********************************************************* Thank you for your feedback.

Terrible company, a bunch of liars. Promises what you're asking for and ignores you once you pay. I paid at the beginning of the month and they still haven't started processing my molds for production, even though they promised me that I'd receive my treatment by the end of the month at the latest. They should be sued for fraud. They deserve 0/5 stars.

We are very sorry to hear about your experience. This is not the level of service we strive to provide. Please reach out to our team at ********************************************************* referencing this review, so we can look into your case and work towards a resolution. Your feedback is important, and we are committed to improving our processes. Thank you for bringing this to our attention.

I sent them my money for a product. I was then given the outline of how my teeth would look at the end. They didnt have a plan to straighten all my teeth. I asked for them to fix the plan and try another way. They said they couldnt and canceled my order. I never received any product from this business. They have dodged my emails, calls, messages for months now. They have not refunded me my money. They have been ignoring me as well.

We are deeply sorry to hear about the issues you've faced. This is not the level of service we aim to provide. Please contact our team at ********************************************************* referencing this review, so we can investigate your case and do what we can to help. We are committed to addressing your concerns and improving our service to prevent such issues in the future. Thank you for bringing this to our attention.

I started using Byte to straighten my teeth. I was quoted about 5 months. I am over a year in. I religiously checked in on my app weekly and was allowed to progress each week. I then had to regress MANY weeks as if no one was even looking at my checkins. Received my 2nd half of aligners which didnt fit properly. I tried all of their tricks and they didnt fit correctly. They tried to make me wear these. After several complaints, requesting a partial refund and threatening to turn to the BBB, they refunded $200 and agreed to do another set of impressions. They said these werent good enough. They sent another impression kit, they said these werent good enough. Part of the issue is that they dont have smaller mouthpieces which I requested on 3 occasions. They told me I could buy those from Amazon. Im not investing another dime on anything with this company and would like half of my money refunded. You can see on any social media platform that they make false promises (FB Byte **************** They delete negative comments from their social media accounts. Ive seen success stories with minor issues but feel my lower teeth are too crooked for them to straighten. BYTE continually makes false claims on timeframes. I find it hard to believe that there were no issues with my aligners until I started complaining. It is exhausting sending tons of photos and communicating with different employees each time who do not read the email chain. What I was promised was not delivered and not delivered even close to the timeframe that you quoted me. Please consider refunding half of my money.

Thank you for bringing this to our attention. We deeply regret the inconvenience and frustration this has caused you. Your feedback is crucial for us to improve and provide better service to our customers. Your feedback is crucial for us to understand where we need to improve. Please contact our team at ********************************************************* referencing this review, so we can address your concerns directly and do what we can to help. We are committed to finding a fair resolution and ensuring better service in the future. Thank you for bringing these issues to our attention. We deeply regret the inconvenience and frustration this has caused you, and we appreciate your patience as we work to improve our processes.

The service/product is awful; they ask you the same questions over and over again when you have an issue and are very reluctant to fix anything. They obviously just want your money and dont care about the results (or lack of) you may have. Save your money and buy Invisalign.

We are sorry to hear about your negative experience. We strive to provide the best support possible and your feedback is important to us. Because we cannot evaluate concerns chairside we must get all of the requested information via email and at times we may need additional clarification. We understand that being asked the same questions repeatedly can be frustrating, and we are working on improving our support processes to make them more efficient. Our goal is to address issues promptly and to your satisfaction. We genuinely care about our customers' results and appreciate your feedback as it helps us improve. If youre willing to give us another chance, wed like to look into your case and do what we can to help. Please reach out to us directly at ********************************************************* and we will make sure to address your concerns promptly. Thank you for bringing this to our attention.

False advertising. Terrible costumer service. Spent over 3 years when my treatment was supposed to be 6 months. Teeth are still as crooked as when I started. You get bounced around from email to email with different people who have no idea whats going on in your process. Complete waste of my time money and also YEARS of discomfort with no positive outcome. I wish I never did this. Cant believe I was dumb enough to think this could work.

We deeply apologize for the frustration and disappointment you've experienced. This is not the outcome we strive for, and we understand your concerns about the treatment duration and lack of results. Please reach out to our team directly at ******************************************************** so we can thoroughly review your case and work towards a resolution. Your feedback is important to us, and we're committed to making things right. Thank you for sharing your experience.

Byte did not work for me, they played backtracking age and stretched a 6 moth treatment to 3 years hoping that customers would abandon, however after repeated complaints they are still refusing to pay for fixing my teeth which went in up instead of turning and aligning

We are truly sorry to hear about your experience and the challenges you have faced. Your satisfaction is our priority, and it is clear we have not met your expectations. We take your concerns very seriously and would be happy to look into your concerns and do what we can to help. You can reach our team at ********************************************************* We are standing by for support. Thank you for bringing this to our attention and for your patience as we work to improve our services.

The alligners did not even fix my bottom teeth , customer service did not help at all. I am not going to support this company or recommend this industry to anyone since their no return policy. The alligners simply just sit there after my treatment as my teeth continue to shift , the product did not work .

We're very sorry to hear that you did not achieve the desired results and that your experience with our customer service was unsatisfactory. We understand your frustration and want to make things right. Please reach out to our team directly at ******************************************************** so we can review your case and explore options to address your concerns. Your feedback is important to us, and we are committed to improving our service and ensuring our customers are satisfied. Thank you for bringing this to our attention.