ComplaintsforSnap Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
my account has been permanently banned for no reason? It says a breech of community guidelines however I have not done so and am confident in this. I also have no received any reasoning for this to occur or proof. I want my account back as ive had it for over four years.Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I'm a victim of identity theft I have police reports and screenshots as evidence. I've been compromised multiple times. I have a big platform and I am a celebrity influencer I would never post or do anything against Snapchat terms or guidelines, this is a huge mistake. Please help me! No one will Contact me back or help me login into my account, I never received anything from Snapchat support. I have gotten The ************************ involved because I have spent over $500 in ads with Snapchat that were never advertise so Ive been scammed out of money through Instagram and never refunded also my page was disabled and I didn't even have access to my account because I was compromised I am an innocent person, I'm very horrified and shaken up about what has happened to me. My business meant everything to me it is a covid-19 pandemic I am unable to take care of my family because of this I didn't deserve this I am a victim. Please fix this.Initial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This is in reference to the account **********. I originally had a problem where there was some other persons snaps accociated with my phone number so sometimes when I logged in I would see someone elses snaps. Snapchat stated my account was locked and deleted without an ability to regain access to my account. Clearly this is a snapchat mishap or technical difficulty that has lead to this. I am not happy with the support I recieved and decided to let the issue settle until I reconviened with snap. I am the sole owner of my account and can prove that Jordank133 is my account. Furthermore, I have never violated the Terms of Service for snap. I have had this account since I was youngInitial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been locked out of my snap account due to adding too many people. Im trying to delete it because I dont want my information on snap. I cant get in touch with customer care and they wont let me delete or unlock myself. I need my account deletedInitial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I seen a review on quora about contacting you guys that you guys are able to help me work and get my Snapchat account. It was of me posting who needed plan Bs since I wont be able to use them anymore meaning for this is womens health. How is it against any term on Snapchat when I see people selling drugs, explicit content and such. They are going against womens civil rights in taking contraceptives of plan bs as if Im selling illegal items. Please help me get my account back. If any I can show you them multiple people who violate terms but I happened to just loose mine because I said does anyone want to buy the plan bs from me since I wont be able to use them. Literally helping other girls.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My account was recently permanently locked on Snapchat due to going against community guidelines as my phone was stolen in ******. I have a police report and case number to go with it as well. I guess someone was using my account posting things that went against their community guidelines as I had no access to my account, there was nothing I could do. I tried to contact them to resolve the situation. They had zero effort in helping me Recover my account.Initial Complaint
06/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was falsely device banned on ******************** for singing in too many times I would like to get this resolved Ive been on Snapchat since 2013 with no issues up until nowInitial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account has been banned foe no reason. I went.on vacation in another country and I was focusing on using this app since I cannot make calls/ texts from the place I am at, only to find out Snapchat banned me with no explanation or chance to appeal.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a content creator. I am frequently told that I have a limited reach for posts on the spotlight which allows users to reach more users. There is nothing that I am doing to violate terms. The songs used are from the Snapchat library and pictures and taken by myself and not at all part of a paid partnership.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a light from Snap On guy that comes around to shops. I bought the light instead of a stream light because he said if it ever went bad that snap on replaces it and I wouldnt have to ship it off and wait that the salesman does the middle man stuff. So I paid a lot more for this light for that reason. I tried to exchange the light and was told its discontinued so I cant get anything. I called headquarters and was told the same thing. Like I told them I ONLY bought this high dollar light for the piece of mind knowing if it went out it would be easy to exchange it but now the lifetime warranty is void because THEY stopped selling them. Like I told the last everything we buy off the truck changes and discontinued but usually the guy exchanges for something close hince the lifetime warranty. Its been a while so I dont remember the price but I know it was way more than a stream light which I have 2 and have had to get them warranties and there was NO PROBLEMS.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
921 total complaints in the last 3 years.
439 complaints closed in the last 12 months.