ComplaintsforSnap Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bad customer service I did email them no help at all I requested *** accommodations but she not help at all she call me a ******antInitial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to formally lodge a complaint regarding the wrongful locking of my Snapchat account under the username [goddess.britney] // email ************************* This action has been taken without any prior notification, warning, or explanation. The abrupt termination of my access to the account has had severe repercussions on my personal life.As a dedicated user of ********************, I have amassed a substantial amount of personal information, cherished memories, and important contacts within this account. The sudden and unjustified locking of my account has deprived me of accessing these vital pieces of my life, causing considerable distress and inconvenience.The implications of this action extend beyond mere inconvenience; it has significantly affected my living situation, resulting in my current state of homelessness. I have been unable to retrieve critical information and contacts necessary to maintain my livelihood and personal affairs.Despite numerous attempts to contact Snapchat's support team for clarification and resolution, I have received no response or justification for the account lock. This lack of communication and transparency is both frustrating and unacceptable.Given the severity of the situation and the substantial personal loss incurred, I am compelled to consider taking serious legal action against Snap Inc. unless this matter is resolved promptly. I urge you to investigate this issue immediately and restore access to my account without further delay. Additionally, I request a comprehensive explanation for the locking of my account to prevent such occurrences in the future.Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
so i was using snap , & as i was using it i post one thing on my story on may 30th ******* says ****************** took it down for sexual content which it wasnt then the next day i have nothing on my ************ remove my story again for sexual content.. mind you i had nothing posted so here we are today where 2 times back to back for sexual content & theres nothing there on my story, then they lock my account.. & i tell them i have nothing there on my story for them to remove & they still send the same automated message they send everytime they dont care to even see what the actual issue is they just violate thats wrong, i have so many memories an active subscription & more on that snap account.. & they just ban me , this is the second time they have done something like this bro , im not doing anything wrong , so i contacted you guys to see if you can help me get in contact with them so they can reinstate my account my ********************** account is hoodsessionzInitial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was wrongfully locked by the software that detected a harmless caption as drug content I just downloaded my data and found the exact snap I posted that prompted the lock for drug content. It became clear that my account wasnt manually locked, because a real human wouldnt see that caption as a threat. The caption wrote, delivering some coke worth 10k$, which was just a joke as I posted it on my private story of 11 members. I was only going to give someone in school, jewellery.I would like a real message from a member of snapchat support rather than an automated email please, so a real person can review the case and determine no violations occurred. the violation was "detected" by software which is historically faulty at picking up community guideline violations (there is a reddit page dedicated to people locked out of their snapchat who are innocent as well. I would hate to have to take legal action against snapchat in the event they provided no help in recovering my account when i didn't violate the terms of service, and snapchat did not follow the rules they have on their website when dealing with violating community guidelines, like permanently banning me on a first-time violation with no option for appeal. Please get back to me soon. thank you.Username: msdiliana Account number ************** Account email: *************************Initial Complaint
05/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My snap chat account lid_sity8 was wrongly banned and I feel my appeal wasnt reviewed . If you can please look into my account and please look what I posted it did not go against terms and service please help me My snap chat name is lid_sity8Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Snapchat violated my privacy without my consent. I never gave Snapchat my permission to display my full biographical name that I cannot change. It was supposed to be ****** but they exposed my real name. I want to take legal action because its a common knowledge that on social media they dont want real name to be exposed.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Snapchat locked my account on May 22nd and I believe it was a mistake. It says there was a detection for something about drug content I posted on my private story of 11 members. They are my closest friends and know that I joke a lotthis is exactly what I wrote delivering some coke worth 10k$ First of all thats not even possible Im in ******* and our currency is naira so I meant 10k naira worth of earrings, I sell jewelries in school. Also its a Jesuit catholic university, selling drugs is an immediate expulsion. I would never engage in such. Please help unlock my account thank you.I dont know why the appeal time is taking long but it didnt take long for my account to get lockedInitial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was banned on Snapchat for posting a photo saying who need snow when a bag of isocyanic acid. I work at a pool company. I posted it because it looked like snowInitial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Falsified Ban and Account Deactivation My Snapchat account was recently deactivated on 4/13/24 , which I believe is a mistake as I haven't violated any terms. The appeal process is taking too long, and I urgently need to retrieve important photos and videos of my loved ones. My father whom passed away, my daughter, siblings, and best friends from the military. I have been a member since 2016 and never had violated community guidelines. I tried downloading my info, but it is not working. Also I do not do drugs nor do I post about drugs. Please reactivate my account or help me access these files as soon as possible.Account details:- Username: Meom869 - Email Address: *********************** Thank you for your prompt attentionInitial Complaint
05/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been violating many times for community standards when I tried to reach customer support!! No response now i logged in this week and was locked out mind you I havent even posted in a week this has happened before I record a violation for no reason and no post I would like my account back I had this account since ******************** started over 10 years I have never violated any terns
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Customer Complaints Summary
921 total complaints in the last 3 years.
439 complaints closed in the last 12 months.