ComplaintsforBrandy Melville
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Over the past two days I have been constantly been placing orders with the bussiness however over 5 of my orders have been canceled while my friend has been able to order without this happening. Being concerned I called, emailed and used the live chat in hopes of solving the issue but the company was not helpful at all and offered no response to emailing which they stated I should do. While order cancelations may seem normal, these were all in the same day and none of the items were out of stock and my friends were able to place orders as well. It is almost as if I had been put on some black list that has banned me from the company and I just need more information moving forward as this is extremely distressing and unfair to be barred from purchasing clothes.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased Items frequently from the ****** Melville App. I have returned items purchased from the App. I didnt realized that the items I purchased were considered undergarments because my daughter uses them as regular garments not as undergarments. I mailed back items for refund within less that a week from receiving the item. Emailed them about my return and once they received the items they refunded 1 item and said they discarded the other items because they are considered undergarments and they do not refund for those. Hey I understand you have some rules, but I feel that since not a store credit or a refund was an option that at least they would have the decency to return the items back.I dont think any of this options are unrealistic. It was an honest mistake because we dont use this items as undergarments we never considered them as such. I am a loyal customer and feel there should be some sort of resolution since this amounts to a decent quantify of money. Maybe a 1 time consideration of sorts for the misunderstanding. I dont believe they would throw away garments that are brand new, with tags attached and never used to the trash. I am sorry for the mistake but I never thought there wouldnt be a reasonable decent resolution.Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order USA-******* placed in early March, 2 months ago. Order shipped 3/15 and my debit card was charged $76.15 on that date. ***** reaching out to the Company via chat in early April. Twice they told me to give it more time and check back the next week. Reached out via email on 4/10 and ******* mentioned she was opening a ***** lost package claim. Again asked me to wait longer before making me whole. 2 more emails and 2 more calls to the company and they are still saying that I need to wait until ***** completes its lost package investigation. I no longer want the items and have asked on multiple occasions now for a refund. This company took my money almost 2 months ago and has not fulfilled the order. I am requesting a quick resolution to this matter.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Product have serious color bleed. Daughter has health issues, washed clothes prior to wearing separating products in color but still color is bleeding.Initial Complaint
04/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
To Whom it May ********** daughter ordered a package, order #******* that was shipped via ***** #********************, on March 12, 2024 from Brandy Melville with money she saved from babysitting in the amount of $119.66.On March 22, 2024, ***** "delivery details" states, "Shipment information sent to U.S. ************** and no further tracking number was received. On April 7th, 2024 I called customer service at **********************, requested a refund, and was denied and told to wait. On this same date I called ***** and an employee explained the package was lost, although the status of the package was not updated.The delivery status via ***** then showed it would be delivered April 16, 2024. It was not delivered on April 16th and now the delivery status states "on the way", but ***** can not provide a location as they reported it was sent to ***** ***** has informed me that they will not update the status as the package is with **** (I have no tracking info for ****) and to contact the shipper for a refund. I have requested a refund on four (4) occasions from Brandy Melville and they refuse.Round and round. How *** I locate this package? At what point *** we receive a refund? Do we need to wait another month? Six? We will never order from this company again.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an online order USA-*******. Email indicated it was out for delivery on 2/16. I have made multiple calls and emails and still have no refund or delivery.Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a purchase from brandy melville on 2/24/24 for $126.50on 2/29/24 I received an email that my order was delivered. I immediately contacted Brandy Melville to let them know I did not receive my order. I was instructed to give it 24 hours and see if it showed up because sometimes ***** makes a mistake. On 3/1/24 I was instructed 24 hrs later to send another email stating that I still had not received my order. And they would have ***** look into it. 3/2/24 I received an email stating that ***** said they delivered the package. And they were no longer responsible for lost or stolen packages. That I could take it up with *****. This is completely unacceptable. I never received the package and have been charged for it. Also I can not find anywhere on their website to leave a review to warn others. I did ask if a picture was taken of the package delivered to my home and have not received an answer as of yetInitial Complaint
02/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im reaching out regarding a misdelivered package, ***** tracking id ************. I ordered merchandise from brandy melville, Order #***-3189937, on 10/31/23. The package was delivered by ***** on 11/04/2023. However, the package was not delivered to my address- it was delivered somewhere else, and I have no idea where. The delivery picture showed it was delivered to a building I dont recognize. Efforts to reach out to both companies have so far been fruitless. I am seeking damages in the cost of of my missing merchandise, 195.50$ USD. I would also be happy to have the package instead, however this seems like a pipe dream. Thank you for your help.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 13 ****, I ordered some things online on brandy Melvilleand the next day it cancelled and told me I would get a refund, but I havent gotten my money yet and I tried emailing them about getting my money back but that hasnt worked. I just need my money back after not getting it.Initial Complaint
01/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an online order for Christmas gift on 11/30. Received on 12/5. Daughter opened gift on ****, couldnt fit it. I reached out in regards to refund. Would have to pay for shipping to return and outside of the 30day window. No holiday extension. Closest store is 2 hours away for an exchange! This is terrible for a brand that charges so much for clothes that are cheaply made. They charge you for everything. Not fair to consumers and offers no help. Learned my ******* Wont happen again.
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Contact Information
Customer Complaints Summary
47 total complaints in the last 3 years.
23 complaints closed in the last 12 months.