We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Brandy Melville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Brandy Melville's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brandy Melville has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at the end of February. The package was lost by *****. ***** has contacted me and the company to say they lost the package. Brandy Melville has refused to send me a replacement or a refund. I have called them several times to get one or the other, and most recently, I was hung up on by *****. They tell me a manager will contact me, yet that hasnt happened. A manager is never available when I call. I simply want my pants that I ordered, or a refund

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/10/2025, I placed an order for 1 item, it never arrived, I have been asking them to refund me since January 21, 2025, they have stopped responding to my emails.

    • Initial Complaint

      Date:03/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package was never received. I contacted them and they told me they needed to put in a claim with ****** After 3 months they are saying it hasnt been resolved. They sent me a picture of house it was delivered to, and it was not my house. They requested a picture of my house and I sent them one. They are insisting it was delivered and it clearly was delivered to the incorrect house. That may not be their direct fault, but their customer service over an undelivered package clearly not customer focused.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered something in december, it never arrived, and they will not refund my purchase.

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The package was addressed incorrectly, something i did not do. They have no resolution to this other than to have the package returned to them and then I will get a refund. The method by which they sent the package does not allow a change of address, thus *** Ex will never deliver it as addressed, the recipient cannot go pick it up, and thus, when the package is returned to Brandy Melville, (if it ever is) , I will need to rely on them to refund my money. Here is information about this:Order #***-4966929 Confirmed January 5 Buy again Fulfillment status: Out for delivery *****284044991555 Out for delivery Hide details Updated January 13, 2025 This shipment is out for delivery.On its way Updated January 13, 2025 Confirmed Updated January 5, 2025 Track order with shop Order details Contact information ****************** Shipping address ****** and ****** ******** ********************************************************************************************************************* ************ Shipping method ***** **************** address **** ******** **************************************************************************************** ********** Order summary Order items

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order that was over $200. I noticed immediately after placing it that one of the items that was in there was doubled. I called to explain the issue for them to cancel the item and they gave me no solution to my problem. They said that the items had already been packed up and shipped out when it was literally within two minutes of placing the order. They told me I would be responsible for the return shipping and they couldnt do anything for me. This is absolutely hideous customer service and I will be never be purchasing anything from this company again I would however, like them to supply me with a return shipping label for this item. Being that I called directly after that, the order was placed and they offered me no solution to the problem. Im not sure why they even have a customer service line. They cannot place an order for you or do anything to help you with your existing order.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a few items from this site and when the items arrived, they were very poor quality! I returned the order and never received a refund. I have sent several emails to the company to inquire about my refund (12/4,12/13, and 12/16). I was told in an email my refund would process in 5-7 business days, today is the 10th business day and no refund. I called customer service and spoke with Som, who said she was a supervisor. She offered no explanation except the warehouse was working on my return. order#US-4600231

    • Initial Complaint

      Date:09/27/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried placing several orders over the last 3 years. Every time they get cancelled with no explanation, and I have tried reaching out to customer service and they either hang up on me or give me no response via email.

    • Initial Complaint

      Date:09/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a high school freshmen. I put in a very large order for back to school cloths on brandy Melville.,Over $300, on August 14h. The website said it would be shipped in 3-5 business days and delivered total shipping was 5-10 days. This worked out for me as I knew I would be away that weekend, August *****, but would be home after that. So I placed the order. Unfortunately, the order was delivered on the 17th but was stolen as I was away. I told the company that the information was inaccurate (and it is still on their website) and I would never ordered if they had accurate information but they said, basically, too bad.

    • Initial Complaint

      Date:09/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase in store on Sunday sept 8th about 517pm. My transaction was approved and pulled out my account. The manager ***** refused to give me my items even after seeing my bank account and speaking to bank representatives. She insisted it did not go through on her end and I was ultimately forced to pay a second time in order for my daughter to receive the items. I filed a complaint with bank as well. I will attach all necessary information. This is bad business and management on their part. Ive contacted corporate by email no response as well.

    Brandy Melville is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.