![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforWinc, Inc
96 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mike G
1 star08/13/2024
This business preys on people with their gift cards and promotions. I was given a gift card as a birthday present. In order to use the card, I had to open an account. There was a monthly charge and there is no way to use it without doing so. I contacted support asking how to use the card without creating an account. They said to open the account and they would close it so I wouldn't be charged. That didn't happen and it took a while to notice the charges on my card. They might decide to refund one month, but count on the rest of your money gone or locked behind giving these people more money. Very shady business practices and none of the wine we tried was very good.Review from Linda L
1 star06/02/2024
My husband somehow got hooked up in this. He thought he was getting some wine, but had no idea that it was a reoccurring monthly charge. We received the case which wasnt great wine and he said he just wouldnt order again. Three years later, he noticed a charge of *****. We found out what it was and called. They have been charging us for 3 years, with no contact ( they put his email down incorrectly). They said they dont call or send letters, just email. Well if you send a couple of emails to a wrong acct, you get a mailer daemon. Did they try to call to get the correct info? No, they just kept charging us. *****+ in credits for crappy wine? I dont think so! We are going to fight all charges. This company should not be allowed to run operations like that.Review from Kevin D
1 star01/08/2024
I had the misfortune of engaging in this wine-based scam. The short version of the review is that you should run away from their deal as fast as possible. Details below.I tried it for 2-3 shipments but could the wine to be average to below average quality? Pricing is not ****** compelling either. Some convenience benefits but not worthy of surrendering choice. Believe it or not, that's the good news.Online research indicates that they just relabel wine overages from other vintners and wrap the product in convenience of delivery. I can't swear to that as I don't have time to research it, but it feels right when combining the quality aspect from above.The bad news is that the subscription model. I tried it for about 3 months and canceled. Standard "You have to take one more shipment". Didn't like but not the end of the world. Then they filed for bankruptcy ( I wonder why?) and I thought others agreed with me. The market works on bad ideas with poor products. Then just this month I noticed a change from them for $59. What? I emailed them and they said, "Oh no you checked a box that agreed to this long ago". Then they went on to say that I have $1,000 of back credits!!! (like I said, run away. Don't walk.) Furthermore, to use those credits I have to reactivate my account...and the monthly $59 charge. I cannot drink my way through that much wine in my life, as each month I have to take more wine! What a scam!! It feels like a college loan with high interest.I'll create a brief website on this that will rise to the top via SEO to warn others. And my attorney will be talking with them. Please like this review to keep it at the top of the list for others to see. It's the least you can do...I just saved you $1,000 and a lot of mediocre wine. :-)Review from Kayla P
1 star11/26/2023
Winc's business practices have to be illegal. Not only do they make it almost impossible to log into your account to cancel the subscription, but their cancellation practices are insane. Last month, I spent a few hours trying to log back into my account to cancel the subscription and use my remaining credits. I ended up having to text back and forth with a service rep who had to physically change my password for me and provide it to me. When I went to cancel the subscription, I was prompted to email customer service. I emailed with an explicit request to cancel my membership. Apparently you are supposed to send them ANOTHER confirmation email within 48 hours or they will automatically "close the ticket." When I saw the email that evening I immediately told them not to close the ticket and once again to cancel the account. They did not. Instead their email told me to change the billing frequency. Lo and behold, when I logged onto the website, I was unable to do so. I will be charged once again tomorrow despite asking 3 separate times to cancel the account. I will be researching how to report these shady and deceptive behaviors to the ****Review from Dorene D
1 star10/26/2023
I dont know what happened to this company, but what happened this last month is unacceptable. First we have been members since 2017 and have had no issues up until now. I placed an order then see that instead of the 3rd its now the 14th, and never received an email ( inbox nor in junk) re the change of date. In speaking with customer service they said that they would push the order and the next one will be Nov in which I agreed to keep the 14th. Then on Oct 20th an email was received saying that an order was placed. An order was never placed and they placed it with PayPal and I never authorized this order. Nor do I ever pay with PayPal. So this is not only fraudulent to place an order that is unauthorized but illegal. Trying for several days to reach customer service and finally got someone who said that a refund would be applied and the error was due to a system migration. I dont care about your system migration. I care that you charged me for an unauthorized order and charged PayPal that is never used. Where do you think its ok to charge for an unauthorized order? Im still waiting on a reply to my several emails from 10/21. This is not good business practice. So, I guess it makes sense they filed for bankruptcy and were bailed out by some other company-which their business practice is no better and shady. Goodbye Winc, Ive cancelled my account.Review from Alina L
1 star10/20/2023
************ from Imperfect foods to try Winc in 2021. I never signed up for a subscription. I just realized that I have been charged $60 a month since 2021. I tried to login to Winc and they say I don't have an account. I was charged $2000 for wines I've never gotten and don't have an account for. I'm freaking out right now and have to wait until they open tomorrow.Review from Christi H
1 star09/08/2023
I had a subscription with this company, but the credit card I stored expired. The website then stated that no more shipments would be processed until my payment information was updated. The credit card in question expired on 1/23. No more shipments were processed for several months, as I never updated my payment information. Per the Winc website, no more shipments could be processed until this was updated. Somehow, on 9/6/23, they processed a payment with the card that had been expired for over 6 months. I also never got the usual warning email that my shipment was to be processed, which I usually received a day or two before the shipment processed, allowing me to modify the shipment. I called and emailed to let them know that I was told by the website no more shipments could be processed with that credit card. Their email response stated, "Upon checking, it shows that your account went inactive last 04/10/22. This is due to your billing information being declined after the unsuccessful multiple authorizations to your bank. After a few months of re-attempting to charge the card, the account was frozen until it got charged as of 09/07/23. This happened when the authorization pushed through and was allowed by the bank." This makes no sense. I was told I could have a refund when the shipment was returned. But as I hadn't used the service in months, the shipment went to an old address. So it is impossible for me to receive a refund, as I cannot return something I didn't receive. The return is a matter between Winc and ****** so my refund should not be contingent on something that I cannot control. Charging an expired card after stating that they would no longer do so is an extremely shady practice/.Review from Latha Y
1 star08/18/2023
This is a shady business. I opened an account during the pandemic and then canceled my account a year or so later. In order to use the remaining money in my account I ordered wines. They then started pulling money from my bank again and credited an account without my explicit permission. This is a horrible business with terrible wine.Review from Alyssa M
1 star01/28/2023
This is a complete scam. The wines are extremely repetitive and bitter. On top of that, I requested to cancel on two separate emails with surveys attached. They claimed they "never got the surveys" and continued to charge me anyway, and refused to refund me. Then, they sent me "proof" of my survey (the same one they initially claimed they never got) to show that I needed to respond to their email. Their "argument" was they needed my response to my cancellation survey which said "Please cancel my subscription ASAP. Thank you" Not sure how I could be any more clear. They are currently withholding funds that were charged after a cancellation and it's not right or a company than anyone should be doing business with or trust them with personal information.Review from Brenda K
1 star01/04/2023
I have no idea why this business still has an A rating given all the complaints and their shady business practice that reinstates your account after canceling it if you spend your remaining credits. So unbeknownst to you Winc will be secretly charging your account every month. When you finally realize like I did that I have nearly 500 bucks in credits they'll say sorry you didn't cancel your account. Basically it's impossible to close your account. When you contact customer service they'll say sorry your contract says you get charged monthly. When you persist they say well ok we will offer you half your money back, but don't forget to use your remaining credits, which will start this whole deceptive practice over again. Don't give this company your credit card!!!Winc, Inc Response
01/13/2023
On August 19, 2021 the membership for *********@yahoo.com was initiated after member opted to join the membership, by checking the box and agreeing to the following:
-Each month you'll be charged for credits that can be used for 4 bottles of wine of your choice.
-You can skip a charge any month.
-You can save credits - unused credits rollover - and use them for more premium wine or a case of your personalized favorites.
-Shipping is included on orders of $50 or more.
-The monthly charge is $59.95.
On March 26, 2022 the member reached out via phone call regarding monthly charges on their account, stating that they ordered wines once and maybe they had a subscription that they forgot about. She also mentioned that she's receiving Winc emails but when she tried to log in, she was unable to do so. One of our representative helped her in resetting the password *** she was able to log in succesfully. She was also informed that she signed up for a monthly membership when she placed her first order. She wasted a refund for her credits and was offered 50% refund and she agreed. She was also informed that she has $179.85 credits in her account and that she can place her order anytime. She was informed that since the order has already been placed, we can no longer cancel the order. Our representative offered to process a return to sender request and refund in Winc credit so member can placed a new order but they declined as they preferred to get a refund. They also skipped their account on the same day. On January 3, 2023, they sent us an email regarding their credits and account cancellation. As a one time courtesy, credits have been refunded in full and account was cancelled per member's request.
Customer Review Rating
Average of 96 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.