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Business Profile

Wholesale Video Games

Activision Blizzard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

Customer Complaints Summary

  • 34,865 total complaints in the last 3 years.
  • 18,441 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account. and when i tried to talk with them . they dont talk with me

    Business Response

    Date: 05/07/2025

    Hello Saud,

    We understand how important this to you.

    After looking into your account, the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************.

    If you ever need further help, please don't hesitate to contact us using this link ************************************************, we will be more than glad to assist you.

    Thank you,

    Activision Support
    ^RN

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with ******************** quite some time ago. I don't receive verification emails or any communication via email because I misspelled the address. I left out 1 letter, the i in gmail. All I want is someone to add the i so that I start receiving emails regarding my account and/or information about games I've purchased from Activision. I have tried and tried to get support for this but no one ever answers at the phone numbers listed online. Their online support is a joke because if your specific issue isn't listed then you have to jump through hoops to find a workaround. I selected a different issue (I can't purchase points in my game (call of duty)). I submitted a ticket stating what my actual issue was and it said I would receive an email confirmation....but I won't because the issue is that I don't receive emails. I checked my case on ************************ and have received a response but can't respond from their website, I have to respond to the email. That I never got because as I stated when I submitted the ticket, I can't receive emails because of a misspelling of the email address. I have spent a lot of money on in-game purchases and I don't want to lose that. If I end getting logged out and need to verify anything by email to sign back in then I'm going to end up losing everything. I've included screenshots of ticket transcript and also the basic info section of my profile on activision (which shows the spelling mistake of my email address). Again, I just need them to add an i to gmail. It's so frustrating to have such a simple issue but have to jump through hoops to figure out how to get support. Thank you for your time and help.

    Business Response

    Date: 05/07/2025

    Hello ********,

    We understand that this is important to you, and we understand that you want to update your email address on your Activision account.

    To provide you with the best possible options, we recommend checking update on your submitted support ticket. This will allow our team to review your specific situation and offer tailored solutions to address your concern.

    If you ever need further help, please don't hesitate to contact us, we will be more than glad to assist you.

    Thank you,

    Activision Support
    ^RN

    Customer Answer

    Date: 05/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue first started around 11/17/22 but it is STILL going on after years of fighting it. I have tried appealing, doing an account recovery (account looked to be hacked once I checked a data request output), but they haven't provided a way to contact them to get this resolved. I am beyond frustrated and would love to talk to a human being to get this ************* of original transaction: 10/19/22 Transaction amount: $75.59 ****** Transaction ID: ******************* Nature of dispute: Account was incorrectly banned and they essentially stole $75.59 from me. That is a lot of money for me and it has also negatively effected my Steam account of 17 years. It has also legitimately made me afraid to play multiplayer games ever since in fear of being wrongfully banned because of something potentially being wrong with my computer.Has the business tried to resolve the issue: No, they have provided no assistance over the years and gave no way to contact them. I tried to do an "account was hacked" support request but it was automatically denied.

    Business Response

    Date: 05/07/2025

    Hello ******,

    I understand that you have concerns regarding the enforcement. We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game., this is company policy that will not be changing.

    Decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Thanks,

    Activision Support
    ^JT

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I am *not* happy with the resolution, but I know I will just keep getting copied and pasted messages from this company.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/04/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They wronged accused me of cheating and hacking and they suspended my account. and when I tried to talk with them they dont talk with me

    Business Response

    Date: 05/06/2025

    Hello there,

    We understand your concern about the status of your account. 

    After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. 

    You may also want to review the 'Boosting' section in Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************.

    We appreciate your understanding.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 05/06/2025


    ???? ?????

    ??? ?????? ??? ?????? ???? ?????? ??? ********? ????? ?? ??? ?????? ????? ??.

    ?? ???? ????????

    ???? ??.

  • Initial Complaint

    Date:05/03/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm trying to submit a account linking issue ticket but their website is designed in such a way that it is impossible to submit a proper ticket for the issues I am currently having. All their links just send you back and forth to the same pages over and over without the option to submit a proper support ticket.

    Business Response

    Date: 05/05/2025

    Hello **********,

    We understand you have issues with linking an account. 

    After checking, you already have an active ticket at Official Support channel. Please kindly wait for a resolution from our higher team on the said ticket.

    Hope this helps.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********** *******

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was really surprised and upset when I found out that my CoD account was banned. I have been playing this game for years and I have never cheated or used any hacks. It's really frustrating to be accused of something I didn't do.I remember one time when I was playing, I had a really good game and some other players accused me of cheating. I was able to prove that I wasn't, but now I feel like I'm being unfairly punished. I hope the customer service team can look into my case and see that I'm innocent.

    Business Response

    Date: 05/02/2025

    Hi *******,

    I understand your concern. Decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

    Thanks,

    Activision Support
    ^MS

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting Activision for nearly a year about not being able to change my email or get rewards I have earned on my account.

    Business Response

    Date: 05/01/2025

    Hi there,

    We understand that this is important to you.

    Prior to Season ************************************************* Ranked Play received Ranked Play adjustments, which included removal of *** rank, and Ranked Play rewards.
     
    Please review the Call of Duty Security and Enforcement Policy for more details about boosting: *******************************************************************************************************

    About changing your email address, please create a support ticket under the affected account for ******************** to look further, using the official Activision Support channel.

    Follow these steps to create a ticket:
    - Go to: *****************************************
    - Go to the login screen.
    - Enter your account credentials.
    - Check the CAPTCHA box.
    - Proceed to login.
    - Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
    - Go to "Support" in the right upper corner.
    - Click on "Support Home".
    - Go to "Support Options" in the dropdown menu.
    - Select the game you need assistance with.
    - Select your platform.
    - Select the topic.
    - Select the issue you're experiencing.
    - Fill out the support ticket details and click on "Submit".
    - If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.

    Once you create your support ticket, please provide us with the ticket number so we can expedite the case.

    Thanks,

    Activision Support
    ^EB

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Asiani ********

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company banned my account for cheating. When I dont cheat at all

    Business Response

    Date: 05/01/2025

    Hello ****,

    We understand your concern about the status of your account. 

    After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. 

    You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************.

    We appreciate your understanding.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 05/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I still dont know what infraction Im accused of since they dont tell me. Considering I dont cheat or use chat function, can only assume I was falsely reported and that it could happen again. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/30/2025

    Hi ********,

    I understand your concern. We can confirm that your account has an active enforcement. For more information, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************

    Thanks,

    Activision Support
    ^MS

    Customer Answer

    Date: 05/01/2025


    ???? ????? ????:

    ??? ????? ???? ???? ????? ?????? ?? ????? ??? ???? ?????? ******** ? ????? ?? ??? ?????? ????? ??.

    ?????

    ???? ????

  • Initial Complaint

    Date:04/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since April 29th early afternoon to contact Activision following a ban of which I do not know the facts. I am desperately trying to contact a human to understand why I was banned. I am in incomprehension every time I have responses generated by a robot. In my entire life I have never cheated on Call of Duty in 10 years of playing. I am accused of a crime that I did not commit. I am innocent. I need to speak to a human to be able to discuss in more depth the cause and the possible solutions. A rollback of the account from the last 48 hours if there have been strange things. I do not know what to think except that more and more we are no longer helped when we have a problem. I am desperate. thx to take time for me

    Business Response

    Date: 04/29/2025

    Hello *****,

    We understand this is important to you. Activision needs to gather all possible information regarding your account in order to proceed with a new review. Therefore, please send the following information when you get a chance.

    1. Which platform are you using to play the game?
    2. Do you have access to your Activision account from the website? 
    3. All linked gaming platforms and their full usernames (Xbox Gamer tag, full PSN ID, Steam ID, and/or full Battle tag)
    4. Your Full Activision ID, including the # sign and numbers (In case you have an additional Activision ID, please share this ID as well)

    If you have created a support ticket on Activision's website, please provide the case number.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Activision Blizzard, Inc. is NOT a BBB Accredited Business.

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