ComplaintsforActivision Blizzard, Inc.
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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Good afternoon, this speaker is a call of duty player from the first call of duty Warzone is not the first time that I have been Shadowbanned by players who don't know, he loses a fair exchange and has been sending reports countless times just for the player to be banned from the game , I think this is unfair because I buy Call Of Duty Modern Warfare game skins every year and I don't use any hack or anything that helps aim or anything like that to take advantage of the game, I've never done this, I've never done it and I think it's unfair to players who are playing fair and you go there and ban the person who is clean playing fair, but then you know that many players use a mechanic to take advantage of the game using hacks, you simply let them play freely through warzone. I urgently need you to give me back my access to play games with friends, and improve your Anti-cheat because every year I receive an unfair ban. If it continues like this I'm personally abandoning Call Of Duty Warzone. solve my problem I have been without playing for more than 5 days due to an unfair ban.Business response
07/09/2024
Hello ******,
I understand your frustration. After checking your account information, I can see that your account has no active enforcements at the moment.
Best Regards,
Activision Support
^JRCustomer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My account was hacked and I have been permanently banned from playing Call of Duty titles. Activision has acknowledged that I was hacked and has changed the password on my account because of this, but will not reinstate my account. This leaves me at a loss for the funds I have spent purchasing their games. This includes MW2, for which I paid $44.80 on May 23rd, 2024, and a pre-order of Black Ops 6 for $44.80, paid on June 9th, 2024. This game is not yet released and I have not accessed it and yet Activision refuses to refund me, or reinstate my account so I can get the value from my purchase. This is unreasonable and is a pattern of behavior by Activision. There are thousands of posts across social media from others who have been put in this same situation. My preferred resolution is that they just reinstate my account. They have reviewed the situation, seen that an unauthorized account accessed my profile. They were proactive in removing this account from my profile so nothing else should be needed beyond a password reset. They punish their customers when our data is compromised and it is unacceptable.My second choice would be a refund for the two most recent purchases, totaling $95.19.Business response
07/09/2024
Hello *******,
Great news! The Account Recovery Team recovered your Activision account and have restored your game progress, stats, and purchased and earned content to the account.
Please check your inbox for separate email containing instructions to set a new password. Be sure to review our tips for creating strong passwords and keeping your account secure: **************************************************************************************************. We also strongly recommend enabling two-factor authentication for additional account security: ********************************************************************************************. After you reset your password, please verify that all your platform accounts are linked.
Kind Regards.
Activision Support
^DQCustomer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My Activision account has a dead email linked to it. I need this fixed pleaseBusiness response
07/06/2024
Hello *****,
In this case, you'll need to create a support ticket using Activision's official support channel.
Here are the steps to create a support ticket:
-Go to: *****************************************.
-Go to the login screen.
-Enter your account credentials.
-Check the CAPTCHA box.
-Proceed to log in.
-Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
-Go to "Support" in the right upper corner.
-Click on "Support home."
-Go to "Support options" in the dropdown menu.
-Select the game you need assistance with.
-Select your platform.
-Select the topic.
-Select the issue you're experiencing.
-Fill out the support ticket details and click on "submit."
If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
Once you create your support ticket, please send us the ticket number so we can expedite the case.
Kind Regards.
Activision Support
^DQCustomer response
07/07/2024
My case number is # ******** please emaIL ************************ not ***********************
Sincerely,
*******************Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Someone has linked their steam account to my ******************** account. I dont know who this person is. I am afraid my personal information has been leaked from activision. I reached out to they but they keep bouncing me around from one department to the other.Business response
07/08/2024
Hello ****,
We understand your concern. The Account Recovery Team recovered your Activision account and have restored your game progress, stats, and purchased and earned content to the account.
Please check your inbox for separate email containing instructions to set a new password. Be sure to review our tips for creating strong passwords and keeping your account secure: **************************************************************************************************.
We also strongly recommend enabling two-factor authentication for additional account security: ******************************************************************************************** .
After you reset your password, please verify that all your platform accounts are linked. Thank you for your understanding.
Thank you,
Activision Support
^MSCustomer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
*** had the game for so long and i spent so much money on the account i wouldnt cheat and they are saying i did and they permanently banned my account and i would like it back im on ps5 i cant even cheat. i sent them a email saying i would like for them to investigate my account and after 3 days they were done and said that it was final that my account was banned i can not cheat in ps5 so would like my account back please. *** spent so much money on the account i wouldnt cheat on itBusiness response
07/07/2024
Hello ******,
I understand your concern, and we'll do our best to explain the process for permanent account restrictions: Regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, or even months before you receive the notification. Any specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement Policy, please refer to this article: **********************************************************************************************.
Please be aware that the Enforcement Team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
Kind regards.
Activision Support
^GJCustomer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I believe I received a false permanent ban on my Activision account a few days ago after not playing for a little bit. It told me it was because of unauthorized software but I only play on PlayStation 5 and have been for 2 years. It's very frustrating since I've put so much time into every on that account and now it's all of a sudden gone. There is no way to use any weird devices to cheat or anything on PS5, so I have no idea how this happened. The only thing I can think of is maybe my account was hacked somehow without me knowing.Business response
07/06/2024
Hello ******,
I understand your concern, and we'll do our best to explain the process to follow for your reported account issue. For us to proceed with a review, we need to gain access to your Activision account information. Please provide the following details:
Your Activision ID
The email linked to your Activision account
The Steam numerical ID, PSN ID, Battle.net username, or Xbox gamertag linked to the affected account
We also highly recommend reporting any unrecognized activity (such as gaming platform accounts that you don't recognize) via the following form: *********************************************************. If your account is restored through it, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team will reveal the verdict once the investigation concludes. Your position in the queue might affect the response time.
Kind regards.
Activision Support
^GJCustomer response
07/07/2024
Better Business Bureau:
My Activision ID: G6#*******Email Linked to Activision Account: **************************
PSN Linked to Account: GeekVI
Steam ID Linked to account: *****************
Battlenet Linked to Account: GeekVI #****
These are all of the accounts I have linked to my activision account, but I only play MW3 on my PS5. I'm really hoping I can get this account back soon.
Sincerely,
***************************Initial Complaint
07/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Activison falsely banned my account for all call of dutys when I have spent $100 on I have seen many people also getting falsely banned by activison when they werent even doing anything just like me.Business response
07/05/2024
Hello ****,
After checking your account information, I can see that your account has no active enforcements at the moment. For more information about this procedure, you can review **********************************************************************************************
Kind Regards.
Activision Support
^DQCustomer response
07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me I have found out I was unbanned.
Sincerely,
*******************Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been had a long standing account under the name of Dj9700 with Activision since 2011 that is over 10+ years and have never had any issues until recently. On the date of 2024-07-02 on 20:02 military time, a person with an account by the name of dempcigarthua1978 linked their Steam account to my ********************/Call of Duty account and proceed to violate rules. Said account is a PC account via Steam, as I have never played Call of Duty on my PC nor have I ever linked my Activision account to my personal computer. Since creating my account with Activision in 2011 I have exclusively played on nothing but PlayStation consoles as well. I have already changed my password and enabled two step verification, as well as submitted 2 tickets in regards to my account being hacked and the issues being resolved. Nothing has came about either one of those tickets. I do have the case number for both of them, they are as follows ********* and *********. My current case number to appeal said permanent ban is as follows ********. I have additional screen shots of the case numbers and the email that Activision sent me in regards to the mentioned Steam user linking their account to my personal Activision account. I hope this issues get resolved as I have always abided by the rule set forth by Activision and Call of Duty. I hope to hear something soon in regards to this issue.Sincerely,*************************Business response
07/09/2024
Hello *******,
Thanks for your patience. After further investigation, your account was restored via your account recovery submission *********. Please refer to your emails as additional information has been sent. We also recommend you review the following link as it has some tips to help keep your account secure: **************************************************************************************************.
If you have any further inquiries, please contact us through our support site: ************************************************
Warmest regards,
Activision Support
^DWCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My name is tryrantknight768#******* email:***************** on warzone and I have been recently banned from warzone for no reason I haven't even played the game in a long time so how could I get banned maybe because I switched from ps5 to pc I brought the game on steam it was gifted to me I have mods for some games but I've never cheat in warzone at all and I would really.like my account back I spent a lot of money on skins and guns and such I just wanna play the game like a normal personBusiness response
07/04/2024
Hello ******,
We understand this is important for you. Please know that the account reviews are processed by Activision studio's internal security department. We are only able to confirm the general status of your account according to the Activision Support team.
The motives as to the how's or why's are not elements that neither we nor Activision Support would be able to detail since the reasons behind a review are not discussed with other teams outside the Security department.We strongly advise that you take a look at the Security and Enforcement policy in order to better understand community guidelines: **********************************************************************************************
Thank you for your understanding.
Thank you,
Activision Support
^MSCustomer response
07/04/2024
Better Business Bureau:
I don't think that I should be ban from call of duty I haven't been on the game in weeks I don't see how I could be ban from the game in general
Sincerely,
*********************Initial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was falsely banned after my account was hacked. I havent played the game in a few weeks, and then get an email saying Im banned for manipulating game data. I change my password and file an appeal on the ban. They deny my appeal and Im permanently banned for something I didnt do! *** spent a lot of money with them and they cant even look and see my account was being used somewhere else in the world. Horrible customer service!Business response
07/09/2024
Hello ****,
Thanks for your patience. After further investigation, your account was restored via your account recovery submission *********. Please refer to your emails as additional information has been sent. We also recommend you review the following link as it has some tips to help keep your account secure: **************************************************************************************************.
If you have any further inquiries, please contact us through our support site: ************************************************
Warmest regards,
Activision Support
^DWCustomer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
21,787 total complaints in the last 3 years.
12,756 complaints closed in the last 12 months.