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Business Profile

Wholesale Video Games

Activision Blizzard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

Customer Complaints Summary

  • 34,677 total complaints in the last 3 years.
  • 18,410 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account got hacked, I can still access it but the hacker keeps kicking me out. I have made a complaint to activision and even when I did everything like changing passwords double authentication and even changing emails, it's still the same issue. the activision csr stopped replying to my emails already. I just can't afford to lose my account because I spent and invested a lot on it already. I hope you can help me. I'm desperate already. I can't affort to lose my Call of *********** account because I spent more than $10,000 on this game. I have followed all their instructions on changing the emails, which I did multiple times, activited 2FA and even changed my email but still the hacker keeps kicking me out. I already adviced them about this but it seems like they are not doing anything to help me. I also asked them to help me unlink the Activision account on my game because my primary account is ********, but they are not doing anything about it. It's only activision can unlink that.

    Business Response

    Date: 04/25/2025

    Hello Hannah,

    We understand your account got hacked. In this case, please create a support ticket under the affected account using the official Activision Support channel for us to investigate further.

    Follow these steps to create a ticket:
    -Go to: *****************************************.
    -Go to the login screen.
    -Enter your account credentials or your selected platform credentials.
    -Check the CAPTCHA box.
    -Proceed to login.
    -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
    -Go to "Support" in the right upper corner.
    -Click on "Support home."
    -Go to "Support options" in the dropdown menu.
    -Select the game you need assistance with.
    -Select your platform.
    -Select the topic.
    -Select the issue you're experiencing.
    -Fill out the support ticket details and click on "submit."

    If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.

    Once you have created your support ticket, please provide us with the ticket number so we can expedite the case.

    Hope this helps.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 04/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** **

  • Initial Complaint

    Date:04/25/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They wronged accused of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/25/2025

    Hello ********,

    We understand that you are having concern with regards to your enforcement.

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************.

    And also, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************.

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Thanks,

    Activision Support
    ^JT

    Customer Answer

    Date: 05/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

     

    It's been a week, when will My account be back to normal?

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For starters, I've been playing video games honestly for years without ever receiving any warning or ban apart from this one. This started a little over a year ago but has recently affected me again. In June of 2023, my PSN account was falsely banned from playing Call of Duty MW2, and all future games (though I was unaware it would continue for future games as well) and I tried to appeal. I was denied and continued trying until I gave up. A little under 2 weeks ago, I got back into Call of Duty under a brand new activision account. I played the game through ********** and eventually decided to link my PSN account so I could play it on my playstation as well when traveling. Well, when I linked my PSN account, my new ******************** account was immediately banned from Call of Duty servers. I tried to appeal, and was denied, and was unable to appeal any further. I beleive this is unfair and abusive because I spent around nearly $200 trying to purchase Black Ops 6 and can't play it. Due to the refund policy of PSN ( I can't get a refund either as I didn't find out I was banned until I had already opened the game, which makes it ineligible). The purchase ID for that is ***************, and im hsving trouble finding my purchase ID on ********** but ny psn account is my main focus. I would like my new activision account to be unbanned as I didn't do anything wrong before and didn't do anything wrong this time around. My activision ID is **********#*******, and I'd appreciate it if I could get my case looked into. Thank you

    Business Response

    Date: 04/25/2025

    Hello Parks,

    We understand that this is important to you.

    Decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

    If you ever need further help, please don't hesitate to contact us using this link ************************************************, we will be more than glad to assist you.

    Thank you,

    Activision Support
    ^RN

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Parks ****

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey Ive singed up and played for a year or two with the wrong email I forgot one number in the email The email I singed up for Is ********************** But I forgot the 6 so its *********************** The issue is that I cannot change it to the correct E-mail now, as a verification mail is being sent to the wrong one.. I haven't been able to contact anyone about a fix because the costumer service is non existent.

    Business Response

    Date: 04/23/2025

    Hello ****,

    We understand you want to update your email address. In this case, please create a support ticket under the affected account using the official Activision Support channel for us to investigate further.

    Follow these steps to create a ticket:
    -Go to: *****************************************.
    -Go to the login screen.
    -Enter your account credentials or your selected platform credentials.
    -Check the CAPTCHA box.
    -Proceed to login.
    -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
    -Go to "Support" in the right upper corner.
    -Click on "Support home."
    -Go to "Support options" in the dropdown menu.
    -Select the game you need assistance with.
    -Select your platform.
    -Select the topic.
    -Select the issue you're experiencing.
    -Fill out the support ticket details and click on "submit."

    If you have any issues responding to your case via email, please use the Comments section on your case in My Cases tab.

    Once you have created your support ticket, please provide us with the ticket number so we can expedite the case.

    Hope this helps.

    Take care,

    Activision Support
    ^AV

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    My case number is Case Number 34149166 Can you give that to the Activison so they can expedite it thanks! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they donttalkwithme

    Business Response

    Date: 04/23/2025

    Hello *****,

    We understand that you are having concern with regards to your enforcement.

    After reviewing your account, we can confirm that there is an active enforcement in place. For detailed information about the enforcement and its specifics, please refer to the Boosting section in the Call of Duty Security & Enforcement policy, which you can review here: **********************************************************************************************

    This policy provides insights into the reasons for suspensions and the general guidelines followed.

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Thanks,

    Activision Support
    ^JT

  • Initial Complaint

    Date:04/23/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They disabled my access and banned me from the game. It has been 72 hours since I received any notification. The ban I received was wrong! I was not using any cheating software.full respect Naif

    Business Response

    Date: 04/23/2025

    Hi Naif,

    I understand your concerns. After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************

    Thanks,

    Activision Support
    ^MS

    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Naif Alghnia

  • Initial Complaint

    Date:04/23/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to formally contest the LIMITED MATCHMAKING imposed on my account ( iStunned#******* ) in Call of Duty: Black Ops 6 (Platform: PC). This action seems to be the result of a systematic error, likely triggered by flawed automated detection systems or mass false reporting. I respectfully request an immediate review and transparent resolution to this ****************************** to Fair Play As a loyal and passionate player since [2012], playtime and significant in-game purchases, I have always adhered to Activisions ********************** Policy (Section 3.1). My account history reflects zero prior violations, underscoring my commitment to fair and legitimate gaming.Appeal Justification False Allegations:My recent gameplay statistics (K/D Ratio: [2.47], Win Rate: [32%]) reflect skill-based performance, not any form of cheating or exploitation. It is likely that envious opponents have abused the report system, leading to this unjust shadow ******** Unauthorized Activity:I have never used, nor do I condone, any third-party software, hardware modifications, or exploits. My gaming setup strictly adheres to Activisions terms of use and community guidelines.Unwarranted Disruption:The shadow ban has caused unnecessary frustration and disrupted my ability to enjoy the game fairly. This situation undermines the trust and loyalty I have maintained as a member of your gaming community.I kindly urge your team to thoroughly review my account and gameplay records to rectify this misunderstanding. As a loyal player and supporter of the franchise, I trust in Activisions commitment to fairness and accountability.Please feel free to contact me if further details are required to expedite the resolution of this matter.Sincerely,WALEED Activision ID : iStunned#**************************** E-MAIL : ******************* ************

    Business Response

    Date: 04/23/2025

    Hello Waleed, 

    Good day. We understand that you have concerns regarding your account. After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: **************************************************.

    Kind regards,

    Activision Support
    ^JR

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    So, I understand that, but I am excluded from playing the story mode as well, and I cannot play. I also want to ask how many days it will take until my account is available to play.

    Sincerely,

    Waleed.

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk whit them, they dont talk whith me

    Business Response

    Date: 04/23/2025

    Hi Yazeed,

    I understand your concerns. After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************

    Thanks,

    Activision Support
    ^MS

  • Initial Complaint

    Date:04/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi please help me they wronged accused me of cheating and hacking and they suspended my account , and when i tried to talk with them , they don't talk with me.Thank You.

    Business Response

    Date: 04/23/2025

    Hi Badr,

    I understand your concern. We can confirm that your account has an active enforcement. For more information, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************

    Thanks,

    Activision Support
    ^MS

  • Initial Complaint

    Date:04/23/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when i tried to talk with them, they dont talk with me

    Business Response

    Date: 04/23/2025

    Hello Haamad,

    We understand that this is important to you.

    After looking into your account, the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************.

    If you ever need further help, please don't hesitate to contact us using this link ************************************************, we will be more than glad to assist you.

    Thank you,

    Activision Support
    ^RN

    Customer Answer

    Date: 04/24/2025


    ???? ?????

    ??? ?????? ??? ?????? ???? ?????? ??? ********? ????? ?? ??? ?????? ????? ??.

    ?? ???? ????????

    ??? ??????

Activision Blizzard, Inc. is NOT a BBB Accredited Business.

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