Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th my Call Of Duty account on "********************** **** was hacked. This account contained hundreds of purchased in-game items as well as having monies in "credits" on the account which act as in game currency purchased with a credit card. The hacked account has been out of my possession for 5 days and Activision Blizzard *** has done nothing to retrieve the account nor address the monies still linked to the account. The attchaed photo is the email I received when some unknown person linked their account to mine with zero of my knowledge and has retained access to the account and credits.

  Business Response

  Date: 04/11/2024

  Hello *****,

  During the investigation, unfortunately, we were able to confirm that the account mentioned was deleted before your Account Recovery request was submitted. The deletion request was submitted and processed through the Privacy and Data Protection website.  In compliance with privacy and data protection laws, once an account and personal information are permanently deleted through this process, it cannot be reversed.
   
  I understand this may not be the news you wanted to hear. If you did not submit the delete request via the Privacy and Data Protection website, someone else had access to your account details. Therefore, we recommend updating the password on the email account you used on your Activision account. We also suggest reviewing our tips for keeping your Activision account secure before creating another account: **************************************************************************************************
  
  Kind Regards,
  Activision Support
  ^DS
  

  
  

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21555602
  
  I am rejecting this response because:

  There has to be something more that can be done. I did not initiat the deletion of my own account, and I filed the account recovery request the very same day. So how did they gain access to my account, submit a form to have it deleted, and Activition proccesed that request all within the time frame of myself requesting a account recovery form. They gained access to my account at 5:04AM and I did not receive the email until 1:04PM.  Aside from that I had countless hours and money spent on that account with COD points still active. Some type of compensation needs to happen on my new account. I had every Mw3 and Mw2 gun maxed level and had unlocked the interstellar camo. This isn't right that someone can just gain access to my account and wipe all of my progress and Activision can't do anything about it. My current Activision name is *******************#*******. I would like some more information on who proceed the request to delete the account and where it was logged from. There has to be some record of who did this. Hackers should not have more privacy than the people they are hacking. If I was some big name streamer this would have already been dealt with and rules would have been bent backwards to fix the issue. To whoever's reading this I am just asking to please help in anyway in your capacity other than just the generic customer support reply back that it's unfortunate and nothing can be done. I am just asking for some further help if this case could be passed on to a hire up or if someone could credit my now bare bones account with the skins and weapon levels I lost. I can provide proof of what level or send videos I recorded on xbox with interstellar camo that I grinded 2 weeks for. All I'm asking for is help. If someone would like to reach out by phone my number is **********. Thank you and I appreciate your time. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/17/2024

  Hello *****,
  
  I understand your frustration. I'm afraid we're unable to revert the account deletion, as when the proccess is requested there's no way to cancel it, we wish there was more we can do about it. 
  
  Best Regards,
  Activision Support
  ^JR

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 09/04/2024 Call Of Duty MW3 was on sale in battle net so i decided to buy it , played for an hour or two maybe and then I entered a game full of cheaters my internet ping is 200+ the game is unplayable and its disgusting that after a buy the game this thing happens the name of it is (shadowbanned) and the company policies says that its because a potential violation , but me I played like an average player on the game and got this false banned , tried to contact them and got no response , in my lifetime i paid this company around 700$ on games and in-game currency and these is what i got (the game is really unplayable and Im sure im not the only disgust customer of this company . ******************** Id: Improghost#******* Account E-mail address: ************************* If this continues like that im gonna contact my international lawyer and i really hope this gets solved and i can play peacefully

  Business Response

  Date: 04/11/2024

  Hello *****,
  
  I understand your frustration. In this case, we are unaware of the term that you are using, but we have been informed that your account is in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be in a limited matchmaking state, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support 
  ***

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They perm ban my account even i was not cheating, i spend 2000$ on them, playing since 2017, they dont response on contact support on site. im asking only for unban. im understand they fighting with thousands of hackers. my legs are paralyzed, i am on wheelchair and i just wanna have fun . Please do smth with it.Best regards nowecik#*******

  Business Response

  Date: 04/11/2024

  Hello *******,
  
  I understand your concern, and we'll do our best to explain the process for account restrictions. Regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, or even months before you receive the notification. Any specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement Policy, please refer to this article: **********************************************************************************************************;
    
  Please be aware that the Enforcement Team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Since a monetary value is being disputed, I want to let you know that Activision does not handle refund requests because no player banking information is stored on their end. If you need to refund a game license, I highly recommend reaching out to your gaming platform support to see if they can assist you with this.
  
  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Kind regards.  
  Activision Support
  ^GJ

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21555463
  
  I am rejecting this response because:

   

  I just switched from XBOX to pc and get banned. 

  Let se what will u do with Banned CDL Players, if u will unban them and not unban me , this will mean the special treatment and equal rights dont exist. I will report this and you will get multi-million fines, so

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/18/2024

  Hello *******,
  
  I understand your frustration. We have been inform that your account has been banned. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing. Please keep in mind that the resolution you receive after appealing your ban is considered final. 
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email linked to my activision account is ****************************** but its disabled so im using ************************ but this was months ago where my friend invited me and somebody in the voice chat told me to leave cuz this was a tool lobby and i didnt know and when i left i had the camos and couldn't get rid of them im on console and don't own a pc to do any 3rd party or game manipulation and i been false perm banned

  Business Response

  Date: 04/11/2024

  Hello Eisaiah,
  
  I understand your frustration. Your account has been reviewed by Activision one more time and they have determined that the ban will remain on the account. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
   
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21555414
  
  I am rejecting this response because: i was wrongfully banned due to a invite caused by a friend that got me in trouble thinking i was joining a public rank match i been playing since 2020 on console for 4 years not using no software i have two factor authentication on a disabled email so how can somebody even use my account to use a unlock tool ? & thats why im trying to explain what happened when i joined that lobby this was a thing before when you killed a hacker and it gave u every camo in the game this similar occasion happened to me and i couldn't do nothing about it , This game keeps my mind off the problems i have in real life i will be grateful if the banned was reverted if anything i could do to try to support to company i will
  
  Sincerely,
  
  Eisaiah Black

  Business Response

  Date: 04/17/2024

  Hello Eisaiah,
  
  I understand your frustration. We have been inform that your account has been banned. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing. Please keep in mind that the resolution you receive after appealing your ban is considered final. 
  
  Best Regards,
  Activision Support
  ^JR

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully banned from the game

  Business Response

  Date: 04/11/2024

  Hello Hamad,
  
  I understand your concern, and we'll do our best to explain the process for permanent account restrictions: Regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, or even months before you receive the notification. Any specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement Policy, please refer to this article: **********************************************************************************************************;
    
  Please be aware that the Enforcement Team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind regards.  
  Activision Support
  ^GJ

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their anti cheat banned my account for things that didnt happen I havent used the account in almost a week my email and Xbox and other accounts were all hacked and they are trying to pin in on me when why would I do anything that would cause me to lose hundreds of dollars?!

  Business Response

  Date: 04/11/2024

  Hello *****,
  
  I understand your frustration. Your account has been reviewed by Activision one more time and they have determined that the ban will remain on the account. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
   
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Best Regards, 
  Activision Support
  ^JR

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21555272
  
  I am rejecting this response because:
  My account was was hacked so that means you let hackers steal peoples accounts my complaint will remain and I will be retaining a lawyer thank you
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/17/2024

  Hello *****,
  
  I understand your frustration. We have been inform that your account has been banned. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing. Please keep in mind that the resolution you receive after appealing your ban is considered final. 
  
  Best Regards,
  Activision Support
  ^JR

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21555272
  
  I am rejecting this response because:
  My account was hacked and you wont even help me recover it
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey my account recently got hacked someone was adding random players i got an email while i was at work i would like to get this resolved as im a long time call of duty costumer and getting banned for something i dint do is ridiculous my id is Durtymax_ryan#******* thanks

  Business Response

  Date: 04/11/2024

  Hello ****,  
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported account issue. Do you recognize the Steam account that's currently linked to your Activision ID? If not, you can report the unrecognized activity via the following form: *********************************************************. If your account is restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team will reveal the verdict once the investigation concludes. Your position in the queue might affect the response time.
    
  Kind regards.  
  Activision Support  
  ^GJ

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21555210
  
  I am rejecting this response because: i still have not gotten my activision account back it is still banned from call of duty
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/26/2024

  Hello ****,

  Thanks for your patience. After further investigation, it appears your account was restored via your recovery submission 587264932. Please check your emails as further information has been sent regarding resetting your password. We also recommend reviewing these tips to help keep your account secure: **************************************************************************************************
  
  If you have any further inquiries, please contact us via our support site: ************************************************

  Thank you for your time and patience in this matter.

  Warmest regards,
  Activision Support
  ^DW

   

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When playing ranked versus pro players from OpTic Texas, they reported me and had my account instantly placed under 'Limited Matchmaking', preventing me from having full access to play the game I paid for. I read Activision Terms and have not broken any rules however they still place me into game lobbies with cheaters and I cannot play the game modes I paid for. I was false 'shadow banned' under the impression I was breaking game rules that I was not. Now I have limited access to the titles Call of Duty Modern Warfare III, Warzone, and Modern Warfare II. My Activision ID is spx#*******

  Business Response

  Date: 04/11/2024

  Hello ****,
   
  We understand your frustration with this issue. However, after further investigation, we have been informed that your account was placed in a limited matchmaking state by the Security Team. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal.
    
  Kind Regards,
  Activision Support
  ^OA.
  
  

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activision account was permanently banned on the following games: Modern Warfare III Modern Warfare Warzone Modern Warfare II My Activision account was hacked into, and as a result, I was falsely banned. I have spent hundreds of dollars on both games, including in-game purchases. I submitted an appeal to Activision and was told that the ban was finalized. Hundreds, if not thousands of other players have been wrongfully perma-banned due to their Activision account being hacked into and used by someone who then installs cheats and unlock tools on their account. The anti-cheat software is doing its job, but as a result their account is banned due to no fault of their own. This is what happened to me. I am concerned about their account privacy and security and how the software fails to protect many users from having their accounts getting hacked into. I have gotten only automated responses via email from Activision, and no real response to resolve this matter. I would like to request a refund for every in-game purchase across both games, and the games themselves. This is a widespread issue happening with the new Ricochet Anti-Cheat software where countless other players are getting their accounts permanently banned from the games.

  Business Response

  Date: 04/11/2024

  Hello *****,
  
  I understand your concern. In order to move forward, could you please send me the following when you get a chance?
   
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, and/or your full Battle tag(Name#****)?
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  Do you have access to your Activision account from the website?
  
  Best Regards, 
  Activision Support
  ^JR

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent a lot of money through this business buying the bundles they put out in their store only to get permanently banned on the game. Started buying stuff back in 2021 - 22, would like a full refund of every bundle Ive bought.Doesnt make sense they get to keep my money and I cant even have my account back.

  Business Response

  Date: 04/11/2024

  Hello ******,
  
  I realize that this situation is difficult. Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks or even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged. Unfortunately, Activision does not handle refund requests. Due to this, no action can be taken towards this request. I highly recommend you reaching out to your retailer support to check if they could assist you with this.
  
  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  
  Kind Regards,
  Activision Support
  ^DS